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Move 2 status light 'off'

  • August 20, 2024
  • 8 replies
  • 499 views
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As I powered on my Move 2 (on battery) this morning, I noticed the status light did not illuminate as per normal (usually goes white when connected to wifi).  Nonetheless it IS on wifi as it quite happily responded to ‘Alexa’ and played a radio station, and I can also see it in the app.

Anyone else?  Is this a new software ‘feature’ that came with some recent update?  If so have to say I don’t like it, as my Move sits on a shelf where the top of the speaker is not visible, and I now can’t tell when it is powered on and connected!

Best answer by twuk

Thanks all. After another full restart, the light has reappeared!

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8 replies

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  • Rhonny
  • Prodigy II
  • August 20, 2024

What happens when you go (on the Sonos app) to Settings - [speaker/Move], and then scroll down to Hardware, and toggle Status Light on or off?

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  • twuk
  • Author
  • Enthusiast II
  • August 20, 2024

The toggle for Status Light is ON.

R
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  • Rhonny
  • Prodigy II
  • August 20, 2024

And nothing happens if you toggle it off and then back on?

If not then turn the Move off fully, and turn it back on again. See if that helps. 

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  • twuk
  • Author
  • Enthusiast II
  • August 20, 2024

Toggling does nothing, power cycling does nothing.  The only light coming on is the ‘voice assistant’ light on top of the Move.

Ken_Griffiths

Toggling does nothing, power cycling does nothing.  The only light coming on is the ‘voice assistant’ light on top of the Move.

It should light up when you press the rear power button. Anyhow does the LED not flash on power up? Note it is only a small LED above the front ‘Sonos’ logo (just in case you’re perhaps looking elsewhere?) - perhaps take it into a dark room and then see if you can see it.

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  • twuk
  • Author
  • Enthusiast II
  • August 20, 2024

I know where it is, and no, it doesn't illuminate period. It was fine until very recently, possibly linked to a software update but I can't guarantee it.

Ken_Griffiths

I know where it is, and no, it doesn't illuminate period. It was fine until very recently, possibly linked to a software update but I can't guarantee it.

I guess then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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  • twuk
  • Author
  • Enthusiast II
  • Answer
  • August 20, 2024

Thanks all. After another full restart, the light has reappeared!

Ken_Griffiths
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