Answered

Newb here, so this might be a dumb question. If I buy a heavily used Sonos Amp, will it sound just as good as a brand-new Sonos Amp? Another words, does the Amp wear out over time in terms of the sound quality it provides?

i have one of the original TV soundbars and I’d just like to check that if I buy a Sub Mini I will be able to connect the two wirelessly please. Can anyone advise please as I can’t get through to Sonos - helpline overloaded and chat bot also down!

Hi i have Sonos 100, Sonos 300 and Sonos amp all connected to the same network (WiFi) but i cannot stream music thru AirPlay as it asks a the “AirPlay Code” - Enter the on-screen code for “name of the speaker”.My question is what on-screen? I’m streaming from my phone. I’ve reviewed other posts and says to uncheck the require password from AirPlay settings, but from which settings?

Will  Apple Time Capsule Still work with Sonos as a Network Attached Storage for music?

I purchased two new SYMFONISK Table Lamps today which I’ve been unable to add to my existing system despite dozens of attempts. I can’t get beyond the ‘Getting your SYMFONISK Table Lamp Read...’ screen.Have been though the process multiple times and end up with a ‘Your SYMFONISK Table Lamp couldn’t be set up. Unplug the power cord, plug it back in, and try again’.I’m also encountering a message saying ‘The connection to your SYMFONISK Table lamp was lost. Make sure SYMFONISK Table lamp is powered on’. Additional details.Router has been powered off and on again. Have tried with and without ethernet connected directly to the router. With ethernet disconnected the setup process gets as far as connecting to the temporary network, but then fails. Router broadcasts 2.4 and 5GHz on same channel SSID, have tried with each of them disabled in turn. Lamps have been unplugged and plugged back in again. App (on Android Pixel 7) is up to date. Other speakers on existing system are all working fine.

Do people here understand that Sonos has good engineers designing their products, but their IT folks who create the apps and programs that operate the devices.... those IT folks are pathetic.  All these problems are attributable to what can only be truly inept, incompetent IT staff. 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi since I’ve had my new tv set up I’m experiencing issues.The sound intermittently keeps cutting out which is so annoying I went on the Facebook group forum and everyone said to change the hdmi cable which I’ve done but the issue remains. Can you pls assist ?  TV model is Samsung  QE75Q60BAUXXU My set up is Sonos ArcSonos SubAnd 2 x Sonos Ones The HDMI cable I have changed to is this one  IBRA 2.1 HDMI Cable 8K, 1.5m... https://www.amazon.co.uk/dp/B07WJBMR8N?ref=ppx_pop_mob_ap_share   Pls can you assist as it’s really annoying  Thanks in advance  

Hi, My Sonos S2 desktop controller (Windows PC) is not opening up. It comes up with check for updates, click on it and it says you are up to date and won't go any further. I have deleted the controller and reinstalled but still the same….?Anything else I can do…?

I've encountered an issue with my Samsung QN75QN85AAWXXY TV, specifically when it's set to "Digital Output Format: Auto" and connected to a Sonos Arc soundbar. Despite trying various cables and confirming the TV recognizes the e-ARC connection as it should, the audio intermittently cuts out. This problem arises whether I'm watching free-to-air TV or streaming through any apps on the TV.Interestingly, when I switch the TV's setting to PCM, the audio dropout issue ceases, but this workaround significantly compromises sound quality since formats like Dolby aren't supported in PCM mode.I'm reaching out to see if anyone has experienced a similar issue or might have insights or solutions to suggest.

I recently had to replace my Roam unit with a new one. It setup in “my system” just fine and works great. The problem is that the old unit still shows in the app and I want to delete. How to do?

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

Wanted to download the Windows pc app to my notebook today since the phone and tablet version are so horrendous now Its gone!!  Only a web version which is not only the wrong way to do it its also missing the key functionality If sonos were trying to make me hate them and become an ex sonos user they couldn't have gone about it more efficiently 

App reinstalled because i could not get sound after attempting and failing to Trueplay and now i cannot get past the terms of use agreement . Allows me to select country but "accept" is still greyed out...any suggestions?

Hi All is it worth downgrading my products to S1 so I can use the old app as the new one is crap and not working 

I am trying to update my Sonos app on my Mac and getting the message: “An unexpected error occurred. Please try again”

I own 2 homes with a Sonos system in each home. I have recently purchased a roam speaker and connected it to the Sonos system in 1 home.  Can I take this same speaker to the second home and connect it to that network without deleting the connection to the network in home number 1?

I just update my system to 16.2 using the new Sonos app. The update appeared to run smoothly with no glitches. After running update I checked the About in my system and it showed my Arc, all 4 of my Play1s, my two Play5s, and my Sub were on 16.2, but my two ERA300s (used as rear surrounds) still showed 16.1. I had the Sonos app check for updates and it stated my system was up to date. Anybody else had there ERA300s not update to 16.2?

Well, I dont know if I should cry or laugh.They have advertised this update to be oh so fantastic, but No!There are tons of thing wrong as you already can read in this forum and I will join the choir.I mostly listen to music from my own library and here is the first issue “My sources” is located in the bottom, so I have to move it to the top, but at the same time it shows “TV” as a source, why? I dont’t want that, I dont use sonos with my TV, I want to get rid of that.With more then 10000 tracks I used the alfabetical option in the old app to move fast down the list, but that is gone, why!! Now it takes forever to move down the list.The search bar doesn’t allow me to search my libray, why??Wheres the sleep timer?My primary streaming service is Telmore Music, is doen’t work! You can search and see lists, but it won’t play. And the weird behaviour, that it doesn’t always start the music in the room I select. I have tested this a dozen times and Im sure that it’s not me but the system tha

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

I have a ASUS RT-BE96U and can’t get any of my Sonos to connect to the router. I’ve turned off Smart connect, factory reset, did everything with the chat services suggested. I can’t be the only one with this issue. If anyone figures it out, please share. 

Couldn’t help but notice that the mobile apps for Sonos have been pretty thoroughly broken. I can confirm that the S2 application for windows still works. Problem is, I cant find a copy of the installer. It seems to have been pulled in favor of a cloud based service with the same (lack of) functionality as the new mobile apps. I’m very unimpressed by the new cloud based service. If I had wanted an invasive web service in my home, I would have a house full of google products.Does anyone know where I can download a copy of the Sonos S2 Application Installer for windows?

I have a Sonos system with nine devices all running on a unifi network. It’s been working fine for 3+ yearrs. I recently had to reconfigure all the devices with static IP...no problem there.  Using the App most devices setup just fine BUT my playbar and one other speaker will not register.  It goes thru the whole setup, then says it found the device but until it gets registered of course it will not work.  I can see the device on my network controller but if I try to debug and go to <playbar IP_addr>:1400 that port does not respond.  It’s there but SONOS refuses to recognize it.Another query….if I plug in diretcly via ethernet the app does not find the playbar after a reset......so how can I setup the unit?   It has worked in the past since it has always been plugged in. Any help appreciated.ss

I have 5 speakers currently up and running, 4 directly connected to Mikrotik switches (STP works fine) and 1 connected to wifi (Ubiquiti).  I have no issues with any of these speakers or the network they are on.  I am trying to configure a new speaker using the new app, and I get nowhere (whether it is plugged in or not.)  The device shows up as a new product, I click Add (like I did with all the previous devices) and it says “Getting your <device> ready...” then fails and says the device lost connection, if it is wifi, the app says “Lets try this another way,” and has me connect to its wifi which works and I get to the next section where it plays the tone, then I get failures until it asks me to enter the pin, which it immediately fails.  I can see the mac address of the device on the router, it is pingable, and I can connect to http://<device>:1400/status/ifconfig and it displays the ath0, eth0, br0, and ra0 information fine...so the device is getting an IP address when p

I just got a Roam mostly for use in the bathroom. I also have an automation system (homey) that can control my Sonos speakers. Unfortunately that doesn’t work when the roam is in Sleep mode. It would be great if you could set a time at which the roam Automatically wakes up. That way I could make sure I have some nice music playing when i get in the shower. 

I am trying to connect my Sonos Move (1st gen) to my existing Sonos system. In the app, my Move shows in the system list of devices but it says “Not registered”. So I click on Fix It and follow all the steps. But always get the following messages during setup: ”There was a problem linking your Sonos Move to your account.”“There was a problem adding your Sonos Move to your system. Try again later.““We couldn't link your Sonos Move to your account. Check your Wi-Fi connection and try again later.”“Your Sonos Move has been added. Audio playback will be available once this product is updated and linked to your account.“ And then nothing. It just says contact supportI have done the following: Run the setup process several times  Factory reset the Sonos Move Restarted my phone  Rebooted my WiFi  Deleted and re-installed the appNothing works. The device is connected to the power supply.  Would greatly appreciate some help with this.