Hi,
I’m having a pretty awful time with the new updates and I am experiencing a problem that’s been plaguing me since the new updates were made. When attempting to use Airplay as I always do everything works great until I add more than 2 Sonos devices.
Currently I have an Arc, Beam and Five all wired via ethernet with Wi-Fi disabled. I also have a Move on Wi-Fi with a good signal on 5ghz. Regardless of the combination if I use Airplay 2 on Apple Music to play music on more than 2 Sonos devices the song will stutter at exactly the 2 second mark of the song every time a song changes.
I also have a HomePod that I can add to the mix, and that’s fine as the third device. So I can go purely ethernet with 2 Sonos devices and I’m good, I can add the HomePod and still no issues, but if I add a third Sonos device to the fray, regardless of whether it’s on ethernet or Wi-Fi, it will stutter when changing songs at the two second mark. Things work okay on the Sonos app, but the UI is awful and I can’t use my HomePod with Sonos when I want to.
There seems to be an issue with the way that the Sonos speakers keep in sync using Airplay 2 that I never experienced previously having owned the speakers for a few years now.
I’ve tried contacting support, but after an hour on the phone they tried to claim it was due to lossless or the source. I’ve tried my Mac on ethernet, my wife's Mac and both of our phone on AAC, etc. and still no resolution. Is there a way I can get support to take this seriously and actually take a look at what’s happening when the speaker stutters?