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Hi, Some days ago I managed to upgrade my system with the S1 controller to the new Sonos app. I bought a sub mini and 2 Sonos One 2nd Gen. I have been trying to add them to my existing Sonos system but when it has finished and needs to update, it is not working (even being connected with an ethernet cable). I have tried everything I have read here: rebooting router, switching off every single product, reseting the app. Try in other devices… disconnecting everything and connecting only the speakers not updating (but then the system does not reconognise them). Then connect everything back and again I can see them on the system (with the label: not registered)... Then I reset both and tried to connect the sub mini. It worked!! It did the updating properly (wireless) and it is working correctly. However, I have tried again the 2 Sonos One and still get the same errors. Sometimes is 1002 and most of the time is 1000. Anyone can help? Thank you very much.

Since switching my Sonos One to a new wifi network and having to do a factory reset to set it back up my alarms have gone crazy.  It does not play the alarms I set over the speaker (although it looks like the music is playing based on app notifications) and it is setting i off alarms (using my selected favorites at least) at times I have never had set - - 7 am everyday, other random times during the day but consistent. I’ve tried deleting all alarms and resetting them, looked at all the app settings.  It’s not as if it’s holding a memory of old alarms and the time zone is correct. I use google voice assistant and spotify and sonia radio.  Help!  I’m at a loss. 

I’ve just recently installed a Sonos Arc with eArc from a Samsung TV. I’ve noticed while I am watching video from a FireStick 4K Max, occasionally (seemingly randomly), the Arc will turn on or off the microphone. I haven’t noticed this happen while watching cable TV or through other HDMI sources (blue-ray, etc).I haven’t been able to narrow down any more details around when this happens other than it seems to be randomly and only with the Firestick input. I haven’t found anything similar on searches, but has anyone else experienced similar or how to get this to stop? I’m not using Alex or any other voice services other than Sonos Voice Control.

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.

Arc sound always starts from Zero when I turn on LG TV

I have seen that the Sonos Ace headphones will have TV Audio Swap at launch for the Arc and will have updates to add that same functionality for the Beam Gen 1 and 2 and the Ray. Is there any reason that the Amp, Playbar, and Playbase would be excluded from that functionality? I’d understand if it was about Dolby Atmos and limited to just the Arc soundbar, but with the Beam and Ray soundbars not being true Dolby Atmos either, I’m wondering if the Amp, Playbar, and Playbase would also be considered for future functionality. 

How do I select a zone where to play something in the new app? If I open “Your System” I have no way to select a zone where I want to play something, it only let me group zones. If I deselect everything and select only a new zone it does not work it does not play. I only can join a new zone with my currently playing zone otherwise nothing works. This app update is 💩, it renders everything useless. What a mess.

 Hello, I have some Sonos ACE and even if I have the usage detection function active, it doesn't work. If I take off the headphones, the music doesn't pause. What can I do?

Woke up this morning and my Sonos was gone.Thw app looks fine, it simply will not play anything.  Rest the modem, reinstalled the app.  Nothing.  Sort of like old times last month.Anyone else experiencing this, and anyone have helpful answers? thanks 

I have all parts of system on same wifi - when listiening to TV Roam 2 sound kinda crackles drops every 2 secs or so

My Sonos one will not connect to account when finalizing set-up it chimes turns the green and white light on top then states cannot connect to account, anybody else had this issue?

I get this when starting the Windows app now: Of course I still have a perfectly running system, so is the Desktop app now officially deprecated? Pretty sure it was working a few days ago.When this message first appeared there was a More Options button, and using that I did Reset this app. Which was clearly a mistake.

besides hating the new app, I cannot see where the line-in function is.  It is still clearly visible on the Windows desktop app, but I don’t see it anywhere on the mobile apps!!   

Hi I’m looking into speakers for my kitchen reno.At first I had thought I needed the sonos speakers to control it with google home.  However it sounds like all i need to do is set the sonos amp to be the default speaker for google home.  This means I could use whatever speakers i want tied to the sonos amp.  Are there any other advantages to using 8” sonos in ceiling speakers i’m missing?  the alternative pair i was looking at was the 8” KEF CI200s.

I have 3 sonos amps (wired) and 1 sonos roam (wifi) in my system. Everything works together when streaming from online sources. However, when I connect the roam to bluetooth the roam works fine until I try to add in the other amps. At this point the bluetooth source stops and no further playback occurs. This used to work very well and now it is not working. Is this a result of the app upgrade that took place or something else? How can I get my roam working as a bluetooth source again?

I would like to know whether my rega rp1 turntable, which has a hard wired rca red and white output, will connect to either an era 100 or 300?  can I just buy an rca to 3.5mm jack adapter and also the jack to usb c adapter? also, I do have a pre amp and also amp, could they be connected as well or is that pointless? Very much in the dark as you might guess! any help appreciated!

Can someone explain why I get pcm 7.1  not Dolby digital 7.1

Any recommendation for Dolby Atmos extractor to Sony XBR 900F series and Sonos ARC?

Found a new problem. Lost capability to add new networks via app. Only can delete networks.

There is a wrong email address associated with my sonos that I can’t get past and can’t find anywhere in the app or on the website

After resetting the Arc (like i did with the Five after my app could not find a system...) the Arc does not play the chime/sound needed in order to complete the setup.The app does see the Arc… i just cannot finish the connection.The Arc is factory resetted and the green light is flashing, ready to go...

As from the screenshot, the settings of surround has disappeared from Sonos app. Anybody knows something about it? There is no more the possibility to set rear speakers volume and distance. Thx 

Hi All,  I am running a Mac Using Ventura 13.6.7 (it auto updated grr) and in the update the sonos app updated to S2 v16.2 on the desktop and can no longer connect to the music library on the mac so I can no longer play all of the music I have stored. It seems that this might be an issue that has been around for a little while from reading the threads but there seems to be no resolution. Can anyone advise a solution or work around.  Many thanks  

Not a fan of the new app, but I listened to a playlist on Apple Music this morning. And a saw a Lossless logo on one of the songs. It came and went and hasn’t showed up for other songs, but thought it was interesting.  Is lossless playback coming?  Was it already here and I missed it?  

After the May update to the SONOS app (S2), I was able to update my Playbar to S2 software. However, now S2 cannot see the device. What can I do? Must I redo the reset and updates? About My System (collected from S1 app after updates, which can see the device but says it is an S2 device)Sonos App InfoVersion 11.14Sonos OS S1Build 572150280Sonos ID unregistered>Associated Product192.168.1.198Sonos System InfoPlaybar: PlaybarSerial Number: ******************Sonos OS: S2Version: 16.2 (build 79153290)Hardware Version: 1.9.1.10-2.2Series ID: A100IP Address: 192.168.1.198Audio In:WM: 1ОТР: Moderator edit: serial number removed