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Hi Sonos.  Please add “About My System” to the new app as this was very helpful in identifying the many Sonos products I have on my network e,g MAC and IP addresses, software builds, etc. 

I have updated my Sonos App, now play 1 not working, tried everything to know avail . Sonos Amp and play ones fine

In my iOS Sonos app, my speakers come and go on the system. Sometimes they are all there then one hour later only one is showing on the system. Why is that? I am tired of rebooting my modem and router, which is what i have to do to fix the problem.  It is very frustrating.

I have a sonos amp connected to Sonance outdoor speakers.  The speakers have both stopped working (only the tweater is working on each speaker). This is the second time in two years that the sonance speakers stopped working.   1. I have reset the amp2. Checked wiring3. Had sonos customer service perform diagnostics over the phone (listening to speaker).  He said the amp is working properly, this is a speaker issue.4.  I talked to Sonance customer service.  He said that the speakers are definitely blown.  He said this is NOT a common problem they see (and they put tons of them in marine environments).  He said that he thinks this is a sonos amp problem and while sonos amps can over power these speakers, properly functioning ones should not.  So, below is a review of my system. The outside zone consists of one sonos amp powered through a surge protector, 30 feet of 16-4AWG, Oxygen free, CL3 and burial rated wire to each speaker with only the black and red leads connected. The speakers ar

Sonos one SL has stopped working, purchased Dec 2022. Troubleshooted by using power cord from the other working One SL and still no power. Was waiting on the 300's for now but was hoping help on this SL for now.

I downloaded tonight the new update of the app Sonos, and I don’t find anymore where I can program the Sonos alarm clock (hour, which room, which music, for how long, etc.)Is anybody can help me ?ThanksPhilippe

When will Sonos bring back the alarm function? Need to know if this is on the way so I can cancel the garbage men coming soon to throw my Sonos system away. 

Play 3 won’t register to my network. It is connected by Ethernet cable

Greetings Forum-users👋 For the one’s that “are familliar” with me and my Sonos…i have now placed two Roam in my bathroom. I have been using them at grannys place but then i bought a couple of Ikea Symfonisk Lamp’s. Anyway….I have not been able to find a good spot for the Roam’s in the bathroom. I have placed them in a small window. They are set-up as stereopair just as an info. But(oh no,here he goes again😆😆😆) i’m not comfy with the sound(performance). Not that i’m suppose to creating a discoteque in my shower i think it’s a little doll. It might be that i should try move the Roam’s closer to the glass-corner where the shower is. For that i need some wall-mounts,and i’m pretty sure i’m not getting around the issue that i need to drill a whole in the wall for this mount to be. The Roam’s IS going to be ON the charger allways. Not gonna place them on this mount only when i’m in the shower.Then i start thinking: Why not try two Move’s(gen2) in stead. Buy two orginal Hooks and screw th

I have an arc and 2 ERA 300 units which have all connected fine however when I go to Conect the sub it gets stuck at the stage where you hold your device alongside the sub product above the indicator light as in the app. It just keeps saying can’t find the sub and you keep hitting refresh, but no Joy. 

Initially YELLOW ,SONOS app.turned to black.And I could not see my set Sonos Roam SL previously registered.

Due to BT switching over to Digital Voice we received the latest Smart Hub 2 from them today. I setup the router and conned my iPad, my partners iPad and our phones to it, all good.  Next up I decided to add my Sonos speakers to it. In the living room I have a Beam, Sub and two Sonos One SL speakers, and upstairs I have a Sonos One.I’ve not experienced any issues as yet, but I’m seeing some worrying info in the Hub Manager->My Devices, namely duplicate IP addresses, but in the Sonos App on my phone I’m not seeing any duplicate IPs at all?This is a screen grab from the BT Smart Hub, Hub Manager: This is a screen shot from the Sonos App->Settings->System->About My System on my iPhone.  As you can see there are no dupes and the IP address for the Beam is totally different to that shown I’m the Smart Hub 2, Hub Manager settings.  Anyone have any idea what’s going on here?Thanks,Moderator edit: removed serial numbers and MAC addresses

Where is the sleep timer on the new app. I use it regularly.

I have a 5 year old Sonos Beam connected to my TV and am wodering if the Sonos Era 100 is compatible with the Beam and would it enhance the sound quality when watching TV?

I’ve just bought my first Sonos product - Era 100 - and it sounds great.I’m using the Sonos voice control to play radio stations.  ie. “Hey Sonos - play BBC radio 6”.All works fine but the voice feedback - “Awesome, “Great choice” etc is so irritating.I checked the app but couldn’t find a way to disable this.  Am i missing something?

I want to stop using Amazon Alexa and Sonos Voice Control approach should work perfectly for me… except I’m a Spanish speaker and I have to awkwardly speak English to my speakers. Is Spanish being considered as a new language for Sonos Voice Control?

Hi everyone,I've got a Samsung S95b TV, Sonos Beam gen 2 and Eras300 and a Neflix premium account. Why are specific spatial audio movies not showing the spatial audio sign on my TV? I can see it on my Samsung Tab s8 ultra, but not on the TV. What am I missing? Sonos System Info shows audio in: Dolby Multichannel PCM 2.0 for my beam gen 2. Is this how it supposed to be to get spatial surround audio on my eras 300?

I have series 1 setup at my home.  Haven’t updated as multiple products are not supported on S2.  I have a second home that I want to create a new set up with newer products.  I run my system from my I iPhone with the S1 app.  How do I use one phone for S1 and S2 support?  

Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app. 

I am a vinyl newbie, and my wife recently bought us a Pro-Ject X1 B and a Phono Box preamp.  We have these hooked into the Sonos Port.  Our Sonos system includes a Gen1 Play 1, Gen1 Play 5 and a Gen2 Sonos Beam.  We have the Port setup as our “Lounge” and the volume settings as follows: Bass 0, Treble +6, Balance 0, Loudness On, Volume Limit Off, Source Level 4 (tried everything up through 10). The sound from the turntable is super low and has heavy static.  I feel like I am missing something simple here.  The turntable does not have a built-in preamp so there is no Line Out/Phono Out switch.  Can someone help?  Also curious if Gen2 speakers and/or a sub would make a difference.  Much appreciated!  Thanks,Chris

Hi there,When will Deezer Podcasts be available in Sonos App?Thanks..

How do you access the new web app on a computer?

Hi all,Took delivery of a 77” LG G4 2 days ago.There is an eARC issue I am experiencing specifically with Dolby & DTS content when reverting to Multichannel PCM 5.1 using external devices.Basically, if I am playing something in Dolby Atmos on the Apple TV for example & then switch over to a device which is set to Multichannel PCM 5.1 (Like the Nintendo Switch surround sound setting), I will have no audio on the Nintendo Switch until either turning the TV off and back on again or completely powering off the apple tv which then seems to release the audio for the Nintendo Switch.Like I said earlier, this only happens when you are playing or have just played Dolby/DTS content on an external device and then while that device is still turned on you switch inputs to another external device. It doesn’t happen with Stereo, Multichannel PCM 7.1 or any other format, which makes me thing it’s an LG firmware bug causing it.Anyone else here with an LG G4, Sonos ARC, Apple TV 4K & PS5/Nin

I run a split S1 / S2 setup primarily as I have found that a stereo Play:3 pair runs much more smoothly on S2. I have a Move and Amp on S2 with no issues. This morning I went to play my Play:3 pair and the S1 App window defaulted to direct me to the S2 app. I contacted chat and Alex advised that the Play:3 pair were on the S2 app. Strange I thought as I had not elected to upgrade.It seems after two attempts to downgrade the Play:3 to S1 they auto update to S2 without any user interaction.The stereo pair are running on S2 and will just have to see how it goes as they have in the past they started getting laggy and that is both wired and wireless.It would seem that some update has been pushed out and auto updating anything on S1.Now: Version: 16.1.1 (build 78152020)  

Whenever I say “Hey Sonos, play Miss Honey by Eats Everything” it completely blanks me like nah gurrrl, not today. The only song it ever behaves like this when I ask for 😂