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Answered

app update deleted speaker and cannot re-link

  • May 11, 2024
  • 3 replies
  • 272 views

After the latest app update (the one with the redesign), my Sonos roam was deleted from the list of speakers. I tried re-adding it, and it will not register. I have tried deleting and redownloading the app, factory resetting the Sonos roam, rebooting the router (mesh system), factory resetting the router, rebooting my phone (iOS). The app sees the Roam but says I will have to try registering later. The WiFi is flawless and all other devices in the house work fine. The roam worked fine the morning of the app update, so that appears to be the only change. 

Best answer by empeimaj2

And I solved my own problem based on info in another thread. Reset app and then separately sign out and sign back into my Sonos account. The Roam then registered quickly. 
It 

Don’t know why deleting app and redownloading didn’t work — I had to sign back in as part of that process too. 

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3 replies

  • Author
  • Contributor I
  • Answer
  • May 11, 2024

And I solved my own problem based on info in another thread. Reset app and then separately sign out and sign back into my Sonos account. The Roam then registered quickly. 
It 

Don’t know why deleting app and redownloading didn’t work — I had to sign back in as part of that process too. 


  • Lyricist III
  • August 3, 2024

I can’t get past ‘terms of use...’ - the ‘accept’ button is grayed out

 


buzz
  • August 3, 2024

Scroll the list to the bottom.