random muting on my system

215 replies
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My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Corry PAnswer

Sonos Staff

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Maritime7523

Lyricist I

I’ve also been experiencing this issue with our Sonos speakers. Randomly during playback the speaker will stop playing and mute itself. We use our speakers as sound machines at night for ourselves and our kids, which makes this incredibly disruptive. Of course, everyone in the house is asleep when this occurs, so it’s not the accidental result of any manual actions. This occurred multiple times last night.

When this happens again, I plan to submit a diagnostic code. Hopefully Sonos support will be able to figure out why the system is muting itself.

More details:

Devices: 1 Sonos One, 2 Sonos One SLs
Playback configuration: 3 independent streams of a sound file from Plex

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Peter Baker

Contributor I

Same here since yesterday, happening on Arc, Play 5 and One - all Apps in the house are Android and Windows. Seen a comment on Reddit there was an Sonos Android update recently? Wonderful:-)

buzz

Grand Maestro

Are any SONOS units wired to the network? If a player is experiencing communication problems and runs out of data, it will mute. Capture a diagnostic within 10 minutes of an event, then follow up with phone support. Communication issues leave tracks in the diadnostic.

dave77

Headliner I

I was just about to post this, I only realised as I saw a green light on one of the speakers and didn’t have a clue what that was!

Mine has been doing it for the past few days, all 6 of my speakers are now showing as muted.

Corry P

Sonos Staff

Hi @Morgpierre et al

I’d like to look into this issue for you all. The next time you see a speaker/player mute itself, please submit a support diagnostic soon after and let me know here when you have done so. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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G Nice

Lyricist I

Might be a tough ask to submit a support diagnostic soon after the muting... It's happening overnight. I just submitted mine, but it's probably a few hours after the incident.