Contributor I

Answered

random muting on my system

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My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Corry PAnswer

Sonos Staff

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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C

Claflin

Lyricist I

Happening to me also as of yesterday. Happened twice yesterday on my era 100 but I didn't think much of it. Happened again today on an era 100 and then just now right in the middle of watching the England match on a beam. Each time volume mutes and speakers show green light, no buttons pressed and no apps open at the time. Something must have changed recently to cause this?

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dave77

Headliner I

Rushed releases, lack of proper testing.

WTF is going on Sonos?

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weestro

Trending Lyricist I

Same deal, 6 Sonos components all with a green LED, I never mute anything.

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Craiggers

Lyricist I

I just sent a diagnostic. This started happening to my 4 One SLs, 1 Arc and 1 beam (aka, my whole Sonos system) every night for the last couple of nights. All speakers mute sometime over night, which is frustrating because the one in the bedroom then blasts a mute light.

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furacaopr

Prodigy III

Same here. Overnight. When I wake up in the morning my Beam has a green light and it's muted

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R

r0mUK

Enthusiast I

Same here.

Sound level drops to 0 or even - 1

Another great feature from the latest update....

Well done Sonos 👍

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i Prefer Pi

N

Niraj_1

Lyricist I

Same issue here, 3 out of my 4 zones automatically muted themselves overnight. Submitted a diagnostic (**********). This app rollout has been a real frustrating mess!

Moderator edit: Diagnostics recorded and removed.

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Orrgym

Lyricist II

Same here, PlayBase, Sonos 1, Sub & Amp all connected via Sonos Boost all showing green light randomly. Seems to have started after latest software update.

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db7even

Contributor I

Same here. I'm having the trouble with the boost "disappearing" too.

Loved sonos but thinking of leaving. Listening to music shouldn't be this frustrating.

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