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Morgpierre
Contributor I
June 18, 2024
Answered

random muting on my system

  • June 18, 2024
  • 215 replies
  • 14835 views

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

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    Best answer by Corry P

    Hi @jpnort 

    I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

    Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

    I hope this helps.

    215 replies

    Show previous replies
    chri5
    Lyricist I
    June 21, 2024

    Same for me with Play:1, Play:3 and connect. Mostly overnight.

    RoadersG
    Lyricist I
    June 21, 2024

    Hi All

    I have 3 pairs of Symfonisk speakers in my house and one Era 100. For the past few nights each morning when I go to play music nothing happens. It turns out that each night the volume gets set to 0 somehow. Overnight I can see a green ish LED on the Symfonisk speakers that goes away when I turn them up. I presume this means they are muted?

    It happens to all the speakers in the house and is pretty annoying!

    What can I do to prevent this?

    Moderator edit: moved to larger thread

      Zouche
      Lyricist I
      June 21, 2024

      Also been happening to mine these last few days. Wake up to every speaker being muted and green light showing. 

      Using the app is becoming more and more tedious. Slow responses, frequent drop outs, intermittent control ability. Might finally be time to look elsewhere. 

      osm
      June 21, 2024

      I had this issue too for a few days (albeit for a subset of speakers in my system rather than whole system). But didn't have the issue this morning.

        Magorian
        Lyricist I
        June 21, 2024

        Happening over here too, but only on my two moves. Sadly they are in the bedroom and used for ambiance during the entire night. 

        Edit: happend in all the rooms, except the playbar (tv) and the kitchen (One SL). 

        Bramgg
        Lyricist I
        June 21, 2024

        Happens to me too after latest software update. Please fix this Sonos.

        Moderator edit: moved to larger thread

          tkeyes
          Contributor I
          June 21, 2024

          This has happened to me the last 2 mornings. All speakers are muted when I get up.

            Corry P
            Corry P
            Sonos Staff
            June 21, 2024

            Hi @Morgpierre et al

            Thank you all for your assistance - we have identified an issue making speakers randomly set their volume to 0 and are investigating. We will update this thread once a fix has been implemented.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              Gary Y
              Avid Contributor I
              June 21, 2024

              I have a play 1 that keeps muting itself when it is not in use. The green light on the unit illuminates. Playing music does not unmute it. I have to adjust the volume via the app or the button on the unit.

              Any idea what is causing this?

              Moderator edit: Moved to bigger, related thread

              fgaffney
              Lyricist II
              June 21, 2024

              It’s not just the mornings it happens… it just happened to me again while I was listening to TuneIn. Everything muted except my Roam, which has been on and off it’s dock all morning… very strange and super annoying. This is about the 6th or 7th time it’s happened over the past 36 hours for me so hopefully a fix will arrive soon...

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