random muting on my system

This never happened before the new app was released. It feels like it is related.  Another reason to roll back.

It can happen whilst app isn’t in use (e.g. overnight), so seems more likely to be related to a system update.

Have been having the same issue for a few days now...speakers randomly muting.

Also the set volume feature in the new app is very glitchy.

At the same time the random muting starting happening I’ve also started having the issue that my podcast app (Podcast Addict) will randomly receive a stop command because another app is trying to take over playback even though I’ve done nothing.

I suspect that the latest Sonos app is also the culprit for that because both things started happening the same day.

We also use our system for sleep sounds for the kids.  It's not fun to have them wake us up in the wee hours of the morning because their speakers have randomly muted.  Please, please, please fix quickly so we can all sleep again.

Hi @CortJstr 

I think this unlikely - the Sonos app is incapable of playing media on the device it’s running on. It’s not completely impossible that it could be our app though, so I recommend getting a feel for the frequency of this occurrence, then uninstalling the Sonos app. Use Podcast Addict as you were before, until at least double the time it would normally take for the issue to occur has passed. If it still does it, it’s obviously not the Sonos app doing it. If you find that the issue no longer occurs, however, then I recommend you get in touch with our technical support team to report it - you are not likely to get an immediate solution, but we can at least document the issue for investigation.

I hope this helps.

Just wanted to add that I'm also having the same problem.

Some speakers keep randomly setting their volume to 0 with green light coming on.

This happened on two of my speakers - I noticed green lights on both and thought, strange - then I saw the volume slider was all the way down when checking the systems in the horrid new Sonos app (I refuse to use it since Sonos destroyed the ability to add my iTunes library). 

When they fix it in two years, maybe I’ll use the speakers again.

I exclusively use mine in as Airplay speakers from iTunes on my laptop and as a soundbar. I only listen to music I own and never streaming services so I don’t even know how else one would use them. I only open the app to set up a new speaker then never touch it again.

I would be nice to be able to skip or pause without going back to the actual laptop but I guess that’s too technologically advanced for Sonos to handle.

Just happened to my Beam2 while streaming movie.  Happened again while submitting the diagnostic report.  Please fix.