Answered

I bought a beam in 2020 and have just bought the sub gen3 and 2 x One SL speakers to get sound surround. I can’t connect the sun or speakers to the beam? Can anyone help please? 

I have the latest version of the app, the new version. Now, when I play music, it cuts out, primarily with Amazon HD music. It’s frustrating because one of the benefits of having Sonos is being able to play music throughout the house, but speakers are not responding when I try to play Amazon HD music, which I subscribe to. Help!

I have changed my Messh routers and changed the WiFi network. All Sonos speakers have been readded to new network and are working fine. However I cannot add my Boost to the new setup however many times I try . The latest Sonos app sees the Boost but will not add it. The Boost is hardwired to a Mesh router.im exactly the same way as it was before - everything is the same as before except. I have rest the Boost twice and tried again and this has made no difference What am I doing wrong?

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

Last Update, was ok,  not very easy to add my Arc , mini sub , and 2 One Sl. Trueplay with my ipad dont want to start. I have 1 start of thèse but no sound for calibration and it stop few second later. NOw it feeze before the beginning of calibration 

Can anyone tell me if I would be able to install the Sonos app on an Echo Show so that I can permanently  have it plugged in to to act as a remote control instead of having to grab my phone to operate it.I am not familiar with the Echo show and wondered if you an install apps on the various Echo Show devices?Failing that, does the Echo Show have a web browser to that I could use the Sonos web app? Thank you in advance. 

Hi,I have created an Amazon music unlimited account and I've One doubt regarding the music quality.I've a Beam Gen 2 + Sub Mini + 2 Ones and I've seen that I only get Dolby Atmos if I send the music with the Sonos app. If I send the music using the Amazon music app I can't get Dolby Atmos sound.Do you have the same issue?

They are starting to block streaming services like Pandora and Sirius XM unless you update the app. Can't even remove and re-add the services unless you update.

Hi - My Arc appears to be dead - not visibile in the app, but also no longer getting audio from the TV (eARC connection), and the status light is not on. Tried to troubleshoot: Unplugged all cables, including power, waited, plugged back in... still nothing Tried factory reset - unit seemed entirely unresponsive (no blinking lights, orange, white, or otherwise.) The only indication that the device has power is that the status light over the microphone icon is lit up. Outside of that, no joy. Any thoughts as to what else I can try?

My setup includes a raspberry pi with Darkice and Icecast2 streaming on my local network so that I can play my vinyls through my Sonos system. This has been working perfectly for over a year now, but with the new Sonos app, my “favourited” stream has disappeared. So I am unable to play my vinyls through Sonos. I’ve tried adding the Tune-in (new) service, authorised my account, added the custom URL - which works fine through the Tune-in app. I’ve even marked it as a favourite, but it’s not available through the new Sonos app. I’ve removed and re-authenticated the tune-in (new) service a number of times, hoping it would refresh, but no luck. I’m not interested in all the public streaming radio channels and would just like to be able to play my vinyls locally as I've been able to. Has anyone managed to find a solution to this? 

Hi There,I have some troubleshootings with the configuration of my ONE SL device.The devices never appear into the SONOS app.I saw that I was not the only one to have this kind of issue, and I followed all the steps of this topic :Unfortunately it still not woking properly.I always have a 1101 error code during the process.Or the problem comes from my router (I assigned a static address to the device and open all the protocols availables : AH - GRE - ESP and ICMP), or the problem comes from the SONOS hardware.Does anybody could help ?

When watching a cable tv show with a beam sound bar, does an era100 speaker have the dialog as well as the background music of the program?

Hi,Thanks in advance for your thoughts and time. I am in a new home now with a completely new network of course. I am fine starting over so there is no concern about a quick easy way forward.I would ideally like to have the old system forgotten and create a new system altogether. I have an Arc, 2 Subs, 4 Fives and a pair of Moves.How do I even begin and what is the most logical way to go about this? I'm feeling a little overwhelmed at the moment.I really appreciate the community as it has always been so helpful. Thank you again. 

I’ve restarted and added my Beam three times, and continue to see this message. After powering it off and on again, it never appears in my Sonos app. This is beyond frustrating!  

Dear community,I recently bought a Sonos Arc which works fine when connected to my TV. The problem is that I cannot finalize the app registration (android phone) due to failure on checking for updates step (Error code 1101). Scrolling through the forums, I found that it’s due to some weird network connectivity issue which I am currently not able to solve.Things that I’ve tried:Plugging ethernet cable to the soundbar; Reboot router; Update via windows PC app;Before reaching to the customer support, I wanted to check if anyone recently had this problem and if there are any other suggestions solve it. Thank you!

I’m in the UK.  Why isn’t Radioplayer listed in the iOS app under ‘Add a Service’?ThanksDavid 

Spent several hundred dollars and half a day today with no result.  I bought a pair of ERA 100s and tried to add them as surrounds to my Arc and sub  set up.   I set tup the speakers with not problem individually,  then went to add as surrounds to my living room.  The system asked me to select one of the era 100s. identified  which side of the room it is on using a chime sound and then selected to add them.   Tried about 30 times.  Re starting the roster, the speakers, the arc, everything.  Even a couple of times it said they were successfully set up,  but they weren't.  Spent about 2 hours chatting to a Sonos support person online.   She basically gave up and gave me a list of questions to ask my internet service provider.  That is not going to be easy - their tech support is not exactly straightforward to deal with.  Very frustraded,   Ton between holding on and seeing if it resolves itself and driving the speakers back to the shop in anger. i have had era 100s as surrounds on this s

Even the most of my new touch of the HDMI cable(For example, when installing the arc and mounting to the wall) Causes it to disconnect from the TV.  At this point, I’ve tried putting spacers behind the cable where it connects to the arc. I have tape going around the entire ark to hold the cable in place, but it keeps disconnecting and reconnecting. No movement, and not installed is working fine.This is the least premium HDMI port I have ever seen in my life. :( 

Dear managers at Sonos:Could you please, please, please concentrate on improving the new app as quickly as you can with emphasis on making it play music through Sonos speakers? It is well over a month after you promised that the new app would be a great improvement over the previous app.  It is still a disaster. About half the time it won’t connect to Sonos speakers.  It still comes with messages either saying that there are no Sonos products connected, no services or simply can’t play music for some unknown reason.  Then, when it finally grants me the ability to hear some music, it randomly cuts off speakers and songs. What’s up with that?  It almost seems like you have gone out of your way to sabotage the Sonos system.When can we expect an app that plays music over Sonos speakers and does it consistently?P.S. I have spent so much time on your mess over the past month that I think it would have been cheaper to hire a musician to play music at my house every day.

I added the second sub gen 3 to my existing setup of Arc, a pair of fives and an existing sub gen3.  the sub is shown in the app but says sub not registered.  I’ve tried resetting the sub, the modem, the app, everything.  no joy please help

This seems like a really stupid question.  But then, my old boss used to say “There are no stupid questions.  There are only stupid people asking questions.”  First, I am obviously logged in, or I would not be able to create this topic.  But second, I do not see any way to reply to someone else’s post.  I do not see a reply button or any hint of where to look for one.  Given the hundreds of thousands of replies here there must be a way.  Anyone?  Bueller?

Since installing the new version of the Sonos mobile app on my Android Samsung Galaxy S24, I am unable to access my Sonos system.  When I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. I have uninstalled/reinstalled the app several times over the past two months with no success. I contacted Sonos Tech support today, and they had no solution for this issue.This is getting frustrating, hoping someone out there can offer a solution.Thanks in advance for your help with this problem! 

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)! The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household.   Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!  S1 was almost instant across all platforms and apps.  While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?  I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support. Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO laggi

Using the new app, I can’t see any queue at all.

Nearly two weeks ago from evening to next morning my Google assistant stopped working and impossible to add it again. I’ve rebooted sonos, unplugged and plugged back my router, it’s linked to the speaker via google assist but I keep getting message “no devices founds - make sure that your wifi is on and that your ihone and assistant devices are on the same network then try again”. Wifi is on, devices are on same network - i hadnt touched or changed anything in the time it stopped working.  Am not sure what else can do so please advise.  I tried calling customer support to find i was number 70 in the queue.  You don't monitor your email support anymore so no way of getting in touch with a human being which is incredibly frustrating.