Contributor I

Answered

TERMS AGREEMENT

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We spent thousands of dollars on our Sonos equipment and it is unable to be used because of a poor released terms of agreement with Sonos saying they are working on it with no time estimated of a fix?

Poor support for this product plus no compensation from them for us not being able to use our system?

I think I will trash Sonos and go to Bose

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R

RhonnyAnswer

Prodigy III

Can’t accept terms of agreement and I have tried all the tips everyone has suggested.

I can’t be sure what “all the tips” means so for completeness have you tried:

Go to iPhone settings - Display & Brightness- Display Zoom - Default?
Also Text Size - make this smaller
Scrolling right down to the very bottom of the Ts & Cs until you can’t scroll any further (Accept should then be clickable)
Close the app and reopen it and try again

You shouldn’t have to do any of this of course but these are the steps that have worked for most other people.

Pools-3015

Prodigy I

I just looked at your profile and it seems the devices you own can be controlled by the S1 app.

Instead of fighting to make things work with the new app, why not downgrade your devices? That feature is now available in the ne app.

If you want to upgrade in the future when issues have been resolved, you can do it then.

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almazri

Prodigy I

They can’t downgrade to S1 until the new app is working for them.

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U

Us421313Author

Contributor I

Does not work. At best may have to reset every speaker with no guarantee it will still work. The speakers are good but the support is lousy at best. Does not look like they did a very good job of making sure the app work before release. Maybe they should try testing it first on a limited group or on their own systems. Everyday that my system is non functional makes Bose a better option. Unfortunately no one would buy a non working Sonos system to sit and wait for a fix at Sonos convenience.

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K

kpr

Prodigy I

Is the problem that you cannot accept the terms? Or what exactly?

Have you searched for ‘terms’ in the community and tried what has worked for others when the Accept button is greyed out?

For example, scroll down and then back up. On iPad use split screen. On Android/iPhone check that you don’t have screen magnífication/zoomed text.

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U

Us421313Author

Contributor I

Have done all that with no success. And after spending thousands of dollars to have sound in my whole House I should not have to spend hours trying to get the system to work because of poor support of a launch of faulty software by Sonos. All Sonos owners should demand compensation from Sonos. Maybe a class action lawsuit might get their attention!

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nik9669a

Senior Virtuoso

Have done all that with no success. And after spending thousands of dollars to have sound in my whole House I should not have to spend hours trying to get the system to work because of poor support of a launch of faulty software by Sonos. All Sonos owners should demand compensation from Sonos. Maybe a class action lawsuit might get their attention!

What an original idea - a class action lawsuit. Why didn’t anyone think of this before now?

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U

Us421313Author

Contributor I

Can’t accept terms of agreement and I have tried all the tips everyone has suggested.

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Airgetlam

Probably best to call Sonos Support directly to discuss it, then. Let us know what ends up working for you, please.

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Bruce

almazri

Prodigy I

Can’t accept terms of agreement and I have tried all the tips everyone has suggested.

It’s a known bug to Sonos that they haven’t prioritized or figured out how to fix yet. You will probably have to wait for an update with the fix.

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R

RhonnyAnswer

Prodigy III

Can’t accept terms of agreement and I have tried all the tips everyone has suggested.

I can’t be sure what “all the tips” means so for completeness have you tried:

Go to iPhone settings - Display & Brightness- Display Zoom - Default?
Also Text Size - make this smaller
Scrolling right down to the very bottom of the Ts & Cs until you can’t scroll any further (Accept should then be clickable)
Close the app and reopen it and try again

You shouldn’t have to do any of this of course but these are the steps that have worked for most other people.

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