I am trying to connect a Play:1. It connects to the system but says it is not registered and the ‘Fix It’ button does not work. I have tried rebooting and reconnecting several times.
I have also tried connecting the speaker via an ethernet cable, but when I do that the system does not find it.
Moderator Note - Recorded and removed diagnostics number.
In a prior era we were encouraged to post diagnostic numbers here, this is now discouraged. Prior it was arduous for support to associate a diagnostic to a post here. Now, it’s easy and the numbers are considered to lead to some sort of security issue.
With regard to your issue, force close and restart the controller.
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