General feedback and conversation

While watching a football game last night on Arc + surrounds and Sub, the audio portion stopped and this random image and sound began to play (image) I saw it was Apple Music, however this is not in my music collection nor have ever played it. It appeared out of nowhere and I was not able to return to game until shut off the TV and closed Sonos app and waited a few minutes. Or it may gone away on its own? I would like to know how or what causes this phenomenon? 

Hi allSo back in nov during the crazy Sonos sale, bought the arc at a discount of 809 usd. In the country that I’m in, the official Sonos goes for 1285 usd. The arc is sitting in the store as this was a purchase for the anticipation of my new house in q2 2024.It’s considered brand new and now, there’s a buyer wanting to buy my arc for 1134usd.Now, that’s where the dilemma lies. Should I:A) sell and wait for arc 2. B) sell and wait for another arc 1 discount, essentially getting a bigger discount for arc 1. C) do nothing and focus on energy or something else like house renovation planning.Thoughts?

Unfortunately, I’m experiencing the same issue @jnnnn posted about earlier.  On Dec 8 I discussed my Arc issues with a tech via phone.  She told me “this is a known issue” and said the defective Arc would be replaced. A ticket was generated, I was told to expect an email with details pertaining to the return.  To date, I’ve not received an email regarding the return. Despite 3 chat sessions and a phone session each of which ended with the explanation that the next level tech assigned to resolve the return was “not available”. To get the same response on 4 separate occasions is…poor.  Sonos support, anybody out there?

I have used Sonos in Chicago and also in New Jersey.  I have had many problems connecting from my iPhone.  Sometimes I want sound in one room, but my iPhone cannot detect the exact room.  There seems to be a lot of connectivity issues.  I have experienced joy with Amazon Alexa because she always gets my song right and plays it on time.  Unfortunately, Sonos cannot figure out what I want.  Lady Gaga?  Elton John?  Just play it.  And, if you have these long sound bars and you want to turn the volume off or make the volume lower, why is it so difficult to figure out?  I have spanned my hands on this stupid bar, and I cannot get it to turn off.  Sonos devices are not user friendly.?? 

Hello, I know the subject has already been covered but I'd like to play Hi-res audio files encoded at 96 KHz and Sonos still doesn't support this encoding unit. Is sonos working on this feature ? 

I sometimes choose music to play by scrolling through albums in Music Library I have on my NAS. On this occasion I chose “Forever” by the Spice Girls (Don’t judge me!).  When I click it this is what I saw:-I was confused to see duplicate track numbers and I immediately thought I never thought The Spice Girls recorded Bridge Over Troubled Water! Anyway I have another album called “Forever” by Aled Jones.So this is clearly buggy behaviour when scrolling albums. It’s not the end of the world obviously and I could fix it by changing the name - It might even work if I put in an invisible character?

I have several new Sonos speakers (including the new Era 300) and notice that the ‘S’ and ‘T’ sounds in several songs sound very thin and ‘tinny’ (almost like coming from ‘cheap’ tweeters).What I’d like to do is turn down the treble a bit (highest highs) without losing the mid-range frequencies.  Therefore, instead of just two sliders (Bass & Treble), I’d like to see no less than five sliders (Bass, Lows, Mids, Highs, and Treble).  I suspect doing this would be fairly simple to code into the app and would resolve tonality issues for many Sonos users.Sonos could go one step further and allow users to save a few profiles for different types of music (perhaps as a future update)...

I live in the UK and I want to share my first experience of returning a defective product. My Sub Mini died and following a diagnostic check with a Sonos technician it was agreed the defective unit would be returned for replacement. I dropped off the unit to my local UPS collection point yesterday and they, UPS, confirmed it is in their possession. The Sonos technician did not mention the destination for the return was Poland or about the option of Advanced Replacement. Consequently I have to wait for the unit to arrive at the Polish site before Sonos will send me the replacement. There is no timeline on when I will receive the replacement. The Advanced Replacement option would have accelerated the shipment of the replacement before the the delivery of the defective unit to Poland. I have asked Sonos for Advanced Replacement but they say it’s not possible because the defective unit is in transit to Poland. We live and learn 😪😪 

2 weeks ago a case was created regarding a tax issue and each time I call for a status update I hear “It’s been pushed”  “I have escalated it” “It’s gone to our specialty team”.  When a customer calls and you tell them its been escalated, you should hear something in less than 2 weeks or what’s the point of using those buzz words.  I even asked for a supervisor to call me.  3 days later, nothing.  This will be the last time I buy a Sono’s product if this is the kind of after sales service we can expect.  

Hi Admin,please could you advise how or change my Sonos community (visible name) please? ThanksN

Several product ideas here. Please pass these along as appropriate. Context first.My home is an open floorplan apartment with a balcony. I use a ceiling-mounted projector (BenQ TK850, though it may be replaced) paired with a Sonos Arc, Two Sonos Ones, and a Sub. I also have two Ikea bookshelf speakers, a satellite One for an adjacent room, and a Sonos Roam. Roku Ultra is my content source. Limitations in the Sonos Arc (an ARC receiver port, but no HDMI pass-through) and the projector (stereo-only ARC port) necessitate the use of a niche product ($200-250) called an HDFury Arcana to connect the Roku, projector, and content source and support surround/ATMOS. The wiring for the setup requires 20-30 feet of HDMI cabling between the projector and the rest of the solution, which can be problematic.  The Good:​​​​​​ it sounds great when it’s working!The Bad: it’s somewhat unreliable. The introduction of the HDFury Arcana and the long cabling mean that it can take a few tries to get it all wor

I returned (unopened) architectural speakers in the same box it was delivered in. We just bought an extra set we don’t need…I sent the return back through FedEx and followed all of Sonos return requirements. The package was returned a month ago, received and signed for at their Louisville, KY factory, yet my credit card has not been refunded. I waited a few weeks and then called customer service. They followed up through email saying, “they don’t have record of my return.” I then had to provide the FedEX receipt and now my return is being, “investigated.” Whatever that means. Please refund my credit card ASAP. It’s been over a month. I’m actually typing this on Christmas Day…. It’s hard to think about losing over $700 dollars…. Please process my return so I can enjoy the New Year…. I did everything asked. I even provide the FedEX proof of delivery. Please, please, please, find out what happened at the factory in Louisville, KY. Moderator Note: Removed case number from post

HiI hope you find this novella useful 😉Power strips come in two basic forms. There is also a third (3rd) hybrid that will be discussed later:Multi-outlet with no surge protection (not recommended) Multi-outlet with surge protection (recommended)Surge protection is measured in Joules. A simple definition of a Joule:One joule is one watt of power, applied for one second (a watt-second); or a coulomb of electrical charge raised to a potential of one volt.To place that in perspectiveOn average, laptops use about 30 to 70 watts of electricity. Large desktop and gaming computers use between 200 and 500 watts of electricity, on average Sonos products (IMO) should be considered as small computersThe information that follows can be found at this link:Under 1,000 joules for Smaller Appliances:Be careful using a joule rating under 1,000, as they don’t offer a ton of absorption from surges. They work for smaller appliances like desk lamps and kitchen appliances, such as a toaster or blender. A ra

. I have been using Sonos for 14-15 years, so I have a legacy system, with 2 Connect Amps and a Play 5; but also Playbar connected to 2 Play 1s and a One. Waiting in the wings are an Era 100 and a Sub Mini, and these have pushed me to split my successfully running S1 system, so as to have an S2 new setup on the ground floor, with Playbar, Play 1s and One, introducing the new kit, and a revised S1 system using the legacy kit for now on the top floor. I believed I had removed the legacy items, but I am driven mad by the setting up of S2, which complains that the relevant items are not on the same network, insisting on reboot of the router, and each component, leading to a process to Join Sonos net - but this fails, with the terribly helpful advisory message to ‘try again later’ - of course nothing changes, and I am left grinding my teeth, with nothing working at all. One thing - at some point a few iterations ago, one of the Connects was shown still listed, and I took the option to simpl

Best Wishes to EveryoneI thought I’d start this post with a valediction instead of the usual salutation. I think it’s appropriate given the time of year and the international make-up of this Sonos Community.  As such I want to be respectful of everyone’s choice of how they choose to celebrate (or not) during this time of year.  We all come here for what we initially think are our own distinct reasons which are varied in nature. Some to seek help with a Sonos issue; others to offer advice and assistance, and some to vent their frustration(s). Regardless of why you’re here your voice in this community (IMO) is important and has value. I’ve enjoyed reading your posts, offering advice when I can and learning from senior community members. Senior meaning their percentage of issue resolution is quite visible in the community.I believe Sonos will treat us to new exciting product offerings and/or improvements (via updates to existing products) in the coming year. They certainly made good on th

Hi there,  I previously had a Sonos system set up with a Play3 and a Sonos One but have since changed internet provider so need to update this. I managed to remove the Play3 from my old system and create a new one but now my Sonos app won’t recongise the Sonos One even if it is plugged in with an ethernet cable.Any advice on how to get both on the same system would be greatly appreciated! Many thanks, Gareth

I own and AV company and have installed and sold literately hundreds of Sonos Products. I have to say the RMA process is a complete joke!  I had a bad sonos amp that did not power up and still had to spend 45 mins on the phone doing the most ridiculous troubleshooting steps.   Get put on hold 20 times and had to talk like a robot to the agent because unfortunately Sonos has their customer service out of the country.  You would think a company like sonos and all the money they make.  That they could at the very least has a US based English speaking customer service and tech support department.  What an absolute joke and waste of time.    

I have a question re: STP. It seems like we get constant issues (WiFi drops, network getting slow and then crashing, etc.) with STP when deploying managed switches with Sonos. On these jobs, both Sonos and the networking manufacturer claim that all settings are optimal in the router/switches/etc. Sonos’ site shows: Sonos uses Spanning Tree Protocol (STP) to maintain communication between the products in your system when in a wired setup.  Does this mean (they underlined wired) that setting up all of the Sonos units in a WiFi configuration and bypassing SonosNet may fix STP problems? I have gotten conflicting answers from different sources. If this bypasses STP loops, it would be great to know to cut down on this troubleshooting. Thanks in advance!

Hello,I aime yo upgrade my Sonos 1systems to Sonos2.Would you please tell Which  component Can replace :- Connect- Connect Amp ( "Bridge" for hifi système)?- Play 1?Thanks for answers and considerations. Kind regards. Cyrille SÉGLA   

Can I run my Sonos from a phone ie ee as my wifi has gone down and we can not connect until 27th December?

I don’t recognise the email address I used to set up my account - I therefore don’t have the correct password either. Is there a way to reset it?

Some help please...Why can't I see both my Sonos speakers (Ray and Beam) that are set up as different rooms at the same time on the app? I can only see one at a time. When I’m in one of the rooms, I see that one. When I move to the other room, I have to both press the power button on the speaker and refresh the app and then I can see the speaker in this room, but the other one has disappeared. I have set up and connected both of them. Both are connected to TV’s  and work fine with the TVs. I can play music from only one speaker at a time ..when the app is connected to that speaker at that time. I want to group the two speakers together so i can play music from them both simultaneously, but the ‘group’ button/tab appears as faded light grey so is therefore unselectable (I’m assuming this is because the app is only recognising one room and that I have one speaker connected). How do I get to see the two speakers at once and have the two rooms show up on my app at the same time? Thanks in

I have been a Sonos owner for 10 years now.  In that time I have accumulated quite a bit of gear which I actually enjoy and, in the past, have recommended to others.  But over time it has become quite apparent that we have different goals.  First the S1/S2 debacle which was no more than an attempt to push voice assistants everywhere and kill the analog hole.  (Funny how my original Play:1 still works on S2 but the connect:amp won’t and the voice apps are still crap)  Now I have just discovered that last spring they killed off playing personal music from android devices.  How I discovered this is that my family, like many, have accumulated a large collection of holiday music over the years.  Many of the albums are not mainstream and some have been in the family for generations.  Long ago they were ripped from vinyl to digital and now reside on an android tablet.  A device that a year ago worked fine but not now.  No holiday gathering listening to unique music handed down from grandparen