General feedback and conversation

 Having sent my defective Sonos base to Poland - Sonos have reneged on exchanging it for a Beam as they offered. Is this legal? Or just shocking from a supposedly reputable company? I rang Sonos support for the first time in early August following years of problems with the Sonos Playbase I paid £600 for. Having sent a diagnostic support - they quickly advised it was an issue with the internal Wifi card (a common problem according to multiple sources online) and offered to swap it for a Sonos Beam if I return it to Poland. This was agreed 100%. There was no mention of anything else being sent instead as a replacement. I sent my £600 unit back. Eventually I got an email saying a Playbase was being sent?! I emailed Sonos Support to ask

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

Hello Sonos Community,I'm reaching out in hopes that someone here might be able to guide me or share similar experiences.About 2 weeks ago, I purchased a set of Sonos speakers online. However, due to a change in plans, I tried canceling my order with the intent of buying from a local Bestbuy. Unfortunately, my cancellation didn't go through in time, and the speakers were shipped to me.I've decided to return them (they're unopened and within the return period). The challenge has been getting the return shipping labels. Despite numerous interactions with Sonos Sales representatives over the past week, I haven't been able to get these labels. Each time I've been assured they're on the way, but they never arrive, and I find myself having to re-initiate the process daily.Has anyone else faced similar challenges? If so, how did you manage to resolve it? Any insights or advice would be greatly appreciated!Thanks in advance for your help and understanding.

My play 5 messed up linking to Sonos 1 controller so Sonos has kindly offered to replace it. I now have the challenge of returning from U.K. to Poland. I’m looking for tips / advice as I’m seeing lots of reports of item being returned to sender . My instructions are box item, print address label and 3 copies of performa document.I am unsure of a few things. Do I need to include power cable? Do I sign the performa documents? Instructions say to give these to the ups driver when he collects but I’ve read that people have attached these to parcel in a see through wallet. (Often parcel still getting returned).Any advice appreciatedmany thanks Jane

One of my dream wireless home theater setups would be along the lines of the Sony HT-A9. I would really love it if Sonos could make a simple HDMI eARC connect box to connect a stereo pair of any of the current Sonos speaker offerings to a TV. I would especially love it if said box would be able to connect 4 Era 100s or 4 Era 300s for a cohesive, powerful surround sound setup. A phantom center channel would be perfectly adequate considering these speakers have excellent vocal clarity.

Greetings,My current setup includes a Sonos Beam and a few Play / One models that I would like to put together in my living room. I currently have a CD player and a TV that share the Beam using an HDMI switch. This works, but the drawbacks are:“TV volume is fixed”, which means I can’t use the remote control to change the sound (so either I walk to the Beam or I have to use my phone); the CD player outputs is music solely to the Beam, as expected from the setup of course.I would like to be able to play my CDs in the same way that I play my local FLAC files on my system: selecting which outputs should be use, setting up the volume of each device individually or globally, etc. Is there a reasonably priced CD player that could be used for that? I understand that I could buy a Sonos Port and connect my current CD player, but the price deters me. I don’t care about streaming services. Blu-Ray capabilities would be a plus as I have a few 5.1 records

Hey Everyone,I'm reaching out in frustration regarding an order I placed with Sonos in the second week of July 2023. It had 5 items - 2xEra 300, 2xStands, Subgen3. Despite it being August now, I'm still waiting for my items to arrive.I've been chasing their customer support for updates - over 12 times to be exact. All I've been receiving are empty promises of delivery and countless apologies. It's become increasingly clear that they're all talk and no action.Their behavior is incredibly unprofessional and goes against the grain of what customer service should be. At this point, I'm not just disappointed, I'm outright aggravated.Any advice on what steps I can take to resolve this situation? I'm all ears.Thanks in advance. 

Got a new Wi-Fi setup.  There is a router and extender all with the same network name.  Works fine for tablets, etc.  Three Sonos are near the router and one is near the extender.  the app can usually connect to one version of the network or the other but has trouble finding the Sonos devices depending on which network it uses.  I would have thought that was a fairly standard set up these days but it looks like Sonos struggles with it.  Are they likely to fix it?

I'm running a ZP90, S1 Connect, Move, Play 3 and a Bridge on the S1 app.  Both PC and on the phone.  As I understand it,  my S2 capable equipment is not getting any updates beyond what my S1 gear is capable of processing.Can't say I've had any real issues.  I'm not very worried about higher resolution at this point.  I like having all of the equipment working together in a whole house scenario.That said, having S2 equipment isolated from all but rudimentary updates makes me wonder what potential improvements I may be missing out on. I could split into two systems but I like playing everything together.  Should I worry about this if I'm not having any noticeable performance issues?  

After moving over to giggaclear fibre broadband every smart device connected to my new Linksys mesh giggaclear router except for my sonos soundbar and seperate speakers. Days of trying to reconnect did not work. Today I have spent 4hrs speaking to broadband provider and finally sonos support.For anyone else who has a similar problem here is the fix. Sonos Only likes connecting  to 2.4ghz where the new router sends out 5ghz. Speak to your broadband support and they will show you how to split the 5ghz and 2.4ghz into two separate networks, this is actually really simple and I'm no tech head.Then make sure your sonos app has the latest updates. Factory reset each sonos product (do this one at a time) - Instructions on you tube for this very simple.Then the device you use to open the app make sure it is connected to the 2.4ghz connection (rename this your sonos 2.4ghz connection)Go through the new set up instructions and it will work. Apply this proces

Using the Sonos App 15.2 version is not the experience I expected from Sonos. Some of the controls like the Surround Audio sliders are jumpy and can’t be hardly controlled. Sometimes when I control the Music Level slider the TV level slider jumps as well. This happens on other screens like the EQ with the 2 sliders as well.I experience this on my iPad and iPhone (both on iOS 15.4)

Sonos will always be the company that opened my eyes to not truly owning electronic products that can be manipulated by the company.  I’m talking older legacy products that aren’t supported.   the 25% off a S2 compatible products is an absolute joke. At least let us combine the percentages on a new product. So turn in 4 to get a free S2 compatible speaker.    I think I have seen 25% off sales (not 100 percent sure).  So, when is the S3 app coming out to replace the S2 equipment?   just ranting as S1 app is kicking me to a screen to go S2 after moving to a new house.  

I Would love to use my 2 x Subs (Paired) with my 2 x Fives (paired)for a wide base. Trueplay on that, and would be wonderful.The use of dual Subs should be unlocked!   

Hi everyone. just thought it would be interesting to find out how long you have been using Sonos and what got you into the system.  I will go first ☺️:I’ve only had my system since Feb 2022 and it started with me upgrading my TV to an LG OLED.  I wanted a nice sound bar to improve the sound and settled on the Beam Gen 2. Quickly after I ended up with 2 One SLs as surrounds and then a Sub Gen 3 joined in the fun.  Since then, I’ve gone a bit mad and now own many speakers all around my house.  I’ve also always been passionate about music, more so than films so it made sense for me to ditch my very old 1980s hifi system and get a couple of Fives (this was actually the next Sonos step for me after the HT arrangement), to hook up to my turntable, which was much newer than my other hifi components.  Immediately the sound was greatly improved from my old tired separates. I quickly bought a nice new little CD player to hook up to the other Five. 

Hi all,I have recently upgraded my Amazon music account to HD paid subscription. Reading other threads it appears that Sonos does indeed work with Amazon HD Music.My question is : Does the Sonos controller inform us when a HD song is being played? I have found it does on the native amazon music player app (on phone and laptop). I use both the phone and the laptop and neither seems to display that a HD song is being played….I thought it was possibly to do with my old S1 system. However I have a new S2 setup and the same thing is true…Both systems are up top date, latest firmware and software etc. Sonos S1 with ZP 80 into a DenonSeparate system: Sonos S2 with arc, sub, etc Thanks.

Looking at my Sonos setup and considering the new non-SonosNet 100 and 300 speakers (applies to the Roam and Move too.) If I added them I’d now have to have both a WiFi channel and a SonosNet channel in my home.If I had the ability to switch off just the SonosNet function on wired Sonos, but not the whole radio, then my non-wired SonosNet capable speakers would connect to WiFi instead, eliminating the need for the SonosNet channel.I do have the option to remove the Ethernet from my wired Sonos to disable SonosNet but I’d really prefer to keep them wired for the best possible connection.

The LatinX terminology does not exist for any Latin/Hispanic person in the world. As a hispanic or latin person, the X at the end is just alienating real users, confusing others, and making a fool of whoever came up with the great idea of including it as a category in Sonos Radio. We do not need anyone re-writing our language. Thank you 

hican a moderator please DM thanks.

It might be nice to be able to not only state on our Profiles which speakers we have, but also the numbers of each 😃Just a thought…………………….

Just got a Sonos e-mail offering me extended warranties on some of my existing Sonos devices, Arc, One SL but not on older ones Beam G1, Play 1 - 3 or 5 G2, or Sub G2.Check here: System | Sonoshttps://www.sonos.com/en-us/myaccount/system/households/devicesSo what products do you have that are eligible? My list:ArcOne SL

PSA!  Sonos does not repair products out of warranty! You have to buy new. They will give you a 30% discount. My $400 Move will cost me $300 to replace it. I have over $4,000 of Sonos that is now basically Junk! No one can repair Sonos. 

Hi,I am looking to purchase additional SONOS equipment using the online 15% discount.Once received I'm planning on giving the items to a family member. Is this allowed for under the T&C's of the upgrade policy. I couldn't find an answer when I skimmed through the on-line T&C's.RegardsDanny

Como puedo hacer para q mi entrada de Linea en SONOS five sea uno izquierdo y otro derecho cuando lo conecto al televisor? Solo basta con orientarlos en vertical?  Moderator edit:Google Translate-How can I make my Line input on SONOS five have one left and one right when I connect it to the TV? Is it enough to orient them vertically?

I found a Sonos speaker in two feet of water, and it powered up right away. Is there a way to return it to the owner? I imagine they would be thrilled. My guess was that I might be able to do it by installing the Sonos app. If I turn the unit on and have the app search for the speaker, would it recognize that it is registered to someone else? Would they be notified automatically?

This company’s folow up support is absolutely NON_EXISTANT!  I should have taken a clue when I noticed an email link to the CEO… upon actually trying the link….IT GOES NOWHERE!When you try the suggested phonennumber for support...You get connected to a Medic Alert Company that is trying to sell you their products.THAT might tell you something about this company!They also make it extremely difficult for you to listen to your own music on iTunes .Beware this product if you think you might need some support!