General feedback and conversation

Have a non Sonos question but in reference to AT&T’s fiber optics internet . So I have a house full of Sonos and have no issue with my WiFi. I have AT&T’S fiber optics 500 speed, and I can say it’s been great, which replaced the cox cable that was slow and constant issues. So I just got the AT&T 1000 plan ( only $15 more) and to my surprise, the speed is slower than the 500 speed plan I had. I’m reading others have the same experience. So I’m switching back to the 500 plan. Anyone experience this or know why it would be slower? 

I recently bought an album on Bancamp in FLAC format. I cannot play it as the sample rate is too high. All the other FLAC albums I bought at the same time are fine except this one. I have the option of downloading the album again in a different formats including ALAC and MP3 320. I was wondering if anyone had any suggestions about which would be likely to avoid this problem and would be compatible with Sonos. Thanks in advance.

We really enjoy the Sonos products and our system was working quite well up until 6-9 months ago. There had always been the occasional issues, but about 6-9 months ago these issues have occurred quite frequently. Each week we experience at least one issue, most notably Sirius will not play (unable to browse, or unable to play), and sometimes Spotify stops playing. Our system:Sonos One SL (pair, configured as single units)Play:3Connect:AmpWe’ve gone through all of the suggested troubleshooting flows and nothing seems to make it better. Sometimes reauthorizing Sirius will temporarily resolve that issue, and sometimes ensuring all Sonos controllers across all devices are up-to-date helps, but not always. I am not sure if these issues are related to Sonos, or the the services. Whatever the case we have spent a lot of money on our system, and are (by requirement) giving our data to Sonos, so I do have a basic expectation level that everything work. Just posting

Hi fellow Sonos fanatics.  Thought I’d share my recent experience with you all.  Some of you may know that I’ve been a long time fan, advocate, supporter, beta tester of Sonos.  My default inputs and posts on here are mainly around products reviews or helping others with questions.  Well recently I noticed one of my gen2 subs in my dual sub, arc, era300s setup went dead all of a sudden. I’ve tried using other gen2 sub power cords, it just wouldn’t power on.  The sub was bought brand new from bestbuy 3 years ago and had been kept indoor never been moved.  It is also the set used for beta testing.  I reached out to Sonos hoping to get it fixed because I am confident that the issue may be a loose end on the inside of the connection causing the current not going through. The sub is in pristine condition.  And fyi I own 7 subs in total from gen1 to gen3 and mini.  After a week of multiple communications via phone and email with different levels of Sonos customer support team, they

We listen to local radio stations using Sonos in our dental office. How do we eliminate commercials? There are a few embarrassing commercials while seeing patients?

Ok this feature request has been submitted several times over the past five years or more but as nothing has been done about it I’m raising it again.It is a real pain to have to adjust the volume for each individual speaker every time I select a speaker group. Why are we not able to preset speaker volumes in a group? This seems a simple enough feature to implement. Why is it taking more than five years?I get the sense that Sonos is not listening to its customers. Please tell me at that this obvious and simple feature is at least being considered. Thank you.  

Is it possible to purchase new fabric for the front of the Beam (Gen 1)? I have a white one and it's gotten grubby from my toddler's dirty hands

Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting?  If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly.  Bose app already offers such feature for their soundbars. 

After connecting the sub woofer mini it says “not assigned”

Of course I must not be the only SONOS user who has a setup that prevents me from easily unplugging from AC power.  Why isn’t there a reset button in the software?  Arcane that I have to unplug from AC power.  Is there a way to prove the speakers can’t connect to Amazon Music through the network?  

Purchased a pair of arc 100 on 10/6/23. On 10/11/23 I noticed there was a notice that my package was delivered on 10/10/23 by FedEx. They took an unclear pic that it was delivered. I provided Sonos of pics of what my front door looks like, nothing like FedEx pic. I reached out twice and every time it is the same 48 hours to investigate with no follow up, two weeks later 10/22/23 still no response. I have the Arc and subwoofer but this experience is giving me a bad  feel for the company. I should have stuck with Bose which is clearly a better product. No wonder the court overturned the case with Sonos vs Apple lol. FedEx uses subcontractor to deliver Sonos products. unsatisfied customer Patrick Townsend  

I have had music dropouts since I first got Sonos many years ago and it has been driving me crazy for years. I tried every solution that’s recommended in the community and called Sonos support on the telephone and had no luck. Well, there’s many reasons for dropouts, but mine was simpler than I could possibly imagine. I installed a new TP Link deco X 20 router and that fixed everything. My Sonos is in a wired configuration with a boost connected to the router with an ethernet cable and always has been. I switched from airport extreme last generation router to this new TP Link and that solved it . If you have tried everything else and can’t figure it out maybe try a new router. 

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to move your data (and 99% of settings) from your old iPhone to a new one is to use the Quick Start function. It allows the two iPhones to transfer data directly_Old to New. Here’s a link on the procedure.I also recommend  performing a backup to iCloud (if you subscribe to it) or to the HD on your computer. In the world of electronics anything can happen and you’ll want to have a way to restore/retrieve your data just in case things go south during the electronic data transfer. OK...enough of the iPhone tutorial 😊Upon moving your data to a new iPhone you may notice that the app icons are greyed-out at

I’ve recently run into some complicated configuration issues with Sonos that required Support help -- we didn’t fix all of it.   But as an IT/tech pro, I can see where advanced users might benefit from advanced access to our devices via the CLI.   For example, telling my Gen 1 Playbar to bind to a specific SSID when the app (which is BUGGY) can’t manage it. Sonos Support is able to get in to your network and see everything on the proprietary side -- which is handy/cool and a bit creepy.   Advanced users should have similar tools.   And the disclaimer that “if you mess it up, don’t cry to us” is perfectly acceptable with such tools. 

I’m on the latest revision of Sonos iOS app, 15.9 Build 75146030 -- it’s been inconsistent and very difficult to work with.  I  believe we (Sonos Support and myself) have encountered bugs in how it reaches out to devices, discovers and even in the basic (re)configuration (which can be a royal pain).What is Sonos’s commitment to fixing this and improving the user experience here?

I really enjoy reading other members posts about their Sonos issues especially if it is linked to what I have setup. I learn by it. Other forums allow just a single digest email a day rather than receiving lots of emails throughout the day.I checked the settings but could not see a way of just receiving a single email a day. Is there?

I spend almost $2k on Sonos products and none of them connect to the App. It’s 2023 and there isn’t a simple way to connect. I’m about to get rid of this system. I’ve factory reset and synced my system 10 times and they keep getting deleted or the app keeps telling me to restore factory settings. Once I do, it shows up for 2 minutes then deletes the product. Seriously, why is it so bad?

Thinking these constant updates are someone’s job security at Sonos…sonos never says what the updates are except bug fixes and performance enhancements. Are we talking changing the highs, lows, volume?? Any reason Sonos doesn’t go into detail on these updates and not use the generic every time bug fixes and performance enhancements. We get more info from Peter Pee on his YouTube videos. Even Apple gives more details and doesn’t have an update every month… 

When Sonos announces an update is available…does it usually mean app, speaker update..or both? I don’t see anyway of knowing in advance of doing the update.

Hi Sonos folks. I wanted to share an issue that I hadn’t yet seen info about here. I lost connection to my existing system and could not fully reconnect all speakers and other components by rebooting router, factory resetting speakers, etc. I did an online chat with a Sonos support agent who was very friendly and responded quickly. He instructed me to contact my ISP (Verizon) to have them enable “bridge mode” on my router to fix Wi-Fi network conflict issues between my Verizon router and my Google mesh network. I asked if my recently connecting a mesh point via an Ethernet cable might be the problem. The agent said no. As a test I disconnected the Ethernet cable from that mesh point and my Sonos connection issues were resolved after I rebooted my router.  Bridge mode is a common issue for many. But it wasn’t the issue for me. Connecting a mesh point via an Ethernet cable is what blew things up.  I hope this helps others. Peace. 

It would be nice to have a Sonos widget on the upcoming Echo Hub and current Echo Show 15. This widget would display the current playing music or favorite playlists for easy control.

Looking to get the community’s advice/expertise on best placement and type of devices to use in our doughnut shop (front of house).  Ceilings are about 14’.

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical rubbish from your answers please and thank you . So basically a yes or no and if yes an explanation / instruction on how to . I know some technical stuff but am new to it all and it will drive me nuts and most likely confuse me lol . So here goes , I have had bad luck with my Sony Bravia A90J 4k tv , both my 120hz 4k hdmi ports have QUIT  working so,,, currently I have no use of getting Dolby Atmos sound or true 4K 120 hz video while streaming 4k content with Dolby Atmos sound available on my tv or with the PS5. :( My current set up is I have my Play Station  5 hooked up to my Sony tv’s hdmi 1 port ( Enhanced setting turned on with my tv settings for that hdmi output )and my Sonos Arc hooked up with the Digital optical cable ( that came with the Arc) to my Sony Tv digital cable input .My tv settings for audio is wit

Hi - all of my other speakers, amps, and subs show up on my registered products list, and all the legacy devices show on the upgrades page except for one speaker, a Sonos 1. This speaker does show up on the S1 app.  How do I register it and also make it eligible for an eventual move to the S2 architecture.Thanks!

What is the meaning of the term OTP in the About my system settings?