General feedback and conversation

The app is not intuitive or user friendly.  The kit is expensive and should be supported by a better application. 

I had Gen1 and Gen 2.  Got MOVE2 as a gift.  My son set up gold Sonos app w his email.   Now those two new MOVE2 are not showing up in my overall system.  how to correct?

Sonos is terrible.It is proprietary.It is slow to connect.It requires constant updates.It requires constant permissions.It is slow to respond.It is expensive and not worth the headaches.App is not intuitive.ound quality is mediocre.Sonos Roam was beyond the worst product ever!Community help is full of paid pit bulls who advocate blindly for this garbage system.I would like to sell it to some sucker but as I have more of a conscience than Sonos I would feel guilty.Fix your junk product or get out of the business!Sonos is garbage.Signed,Suckered Chap who purchased this Crap. 

Sonos - I've seen the posts from a couple of year ago have sonos really still not patched the products to adapt to a new wifi router? I cant connect sub and ones to my new network.... any ideas folks? 

Sonos Move 2. When using Spotify free streaming service audio abruptly stops. When I press play it will start to stream playlist again only to stop again after a few songs . This DOES NOT appear to happen on all streaming services.   Any ideas ?     appear to happen on all str services 

I get my full fibre broadband via a router supplied by my provider Utility Warehouse. When connecting to my playbar (which is connected via wifi and not ethernet) via my phone, after around 10 minutes the connection is lost and all devices on the network also lose connectivity. Connectivity can only be restored by restarting the router. I spoke to Sonos support who advised that basically the spec of the router is poor and the only way to resolve the issue is to upgrade the spec of my router or use ethernet.Ethernet is not an option and having spoken to UW they say their router should be fine. UW did say they could supply me with an Amazon Eero 6 Amazon eero Pro 6E — Wi-Fi 6E Router which effectively ups the spec (for an additonal £5pm).so my question isshould i just get an ethernet connection?go with the Eero 6?, orother?TIA

When using the Sonos app with more than one user account in Spotify (Family Plan), there’s no way to tell what recently played playlist is part of which member’s account.The biggest issue we’ve been experiencing is the classic, one person is playing their music outside the home, but then someone at home plays a playlist from the recently played, and it cuts the other person off. Then a bit of back and forth stealing playing rights before figuring out what is going on. It would be great to add the Spotify user avatar or initials in a small bubble over the album/playlist art in any area of the UI where music sources from multiple accounts are displayed (ie - Recently Played, Albums, or Playlists).  

With the 16.0 update indicating a major update to the system, the release notes don’t really say anything. Come on Sonos do better!  Does anyone have any insight?—————In this update:Bug fixes and performance enhancements. System requirements changes:The Sonos app will no longer receive updates on the following operating systems. The app can still be used to control commonly-used features. iOS 14 and 15 iPadOS 14 and 15  System requirementsAndroid 8.0 or later iOS 16 or later iPadOS 16 or later macOS 10.12 or later Windows 8 or later Fire OS 7 and higher  

We purchased Sonos Five back in October 2023.  We realized that it will not be compatible with our systems at home.  So we started the return process end of Nov 2023.  It took Sonos more than a month and several phone calls to customer service to send us the return label!  Finally we received the return label in mid January 2024 and we shipped the unit back.  Sonos received our package Jan 22nd.  And since then we have been calling every few days to ask for our refund/credit.  Its now February 13th - they keep promising refund credit will be sent by email soon.  The delay is due to technical issues in their system since January!!!  This is unbelievable behavior from a company like Sonos and so frustrating!!!I had requested a call back from their Supervisor - but still no response! Wish I had not made the purchase from Sonos!  My question is when can I get my refund credit?!I had seen Cory (Sonos staff) trying to help/answer a similar question posted by another customer.  Hoping he can

How do I get a return label after receiving the RO number two weeks ago indicating the label would arrive in a separate email. I have chatted, spoke with support on the phone several times. No one can tell me what the issue is and it is frustrating as I get told it will be taken care of but no one can say when. Last week I was told I would get it in maybe 2 hours. That did not happen. I have a case number if needed. 

Woke up today, Sonos app completely reset, no favorites, no music subscriptions; will not let me add services to rebuild the account, error message: “Sorry this feature is unavailable at this time”. Signed out and signed back into the account, nothing worked. Anyone else experience this?

As you can see…true play option is greyed out because I don’t want to do these updates and happy with the sound as it is.…spend a fortune on these speakers and you’re at their beg and call to do these ridiculous generic non descriptive updates. If you don’t you get penalized ….i have to agree with others that Sonos is starting to suck…. 

Literally STILL annoyed that Sonos hasn’t found a way, nor given a valid explanation as to why they cannot remove products from our online account. Somehow, the old sonos are still logged into my spotify and because I use spotify with my new sonos products, other people are using my Spotify account through their speaker system. Spotify nor Sonos want to take responsibility and it’s been pissing me off FOR YEARS. (Yes, I’ve LOGGED OUT everywhere, yes, I’ve changed my password, etc.) It seems like Sonos is just being lazy about a functionality.

My sonos 1 suddenly stopped working & won't reconnect. Any ideas? I have gone through all steps on set up and nothing works

Trying to by a Ray with the black friday sale, based in Ireland (so EU) have some money on my paypal account i’d like to use but Paypal is not coming up as option, is it not accepted anymore?  

I have recently made an incredible playlist for Valentine's Day, and I want to share it with my friends who also have the system in their homes. It would be fantastic if we could share and spread the love of music. I have playlists for every holiday. I love the option of making them. I want to share them with someone in the Sonos community. Why can't I?

Ok, so say you use an adblocker that happens to also block spotify ads. I’m wondering if, when playing sonos (roam) from your computer inwhich you have the adblocker installed, will it still have the error of randomly pausing when an ad is meant to play, or will the adblocker resolve this?ive noticed a lot of people having issues with spotify and i want to know if this will happen to me too.edit: for anyone else who mightve been wondering, i just tried it after finally getting my speaker set up and. well. yeah, the adblock doesnt work. it stops randomly and then plays the ad when you pause then unpause. honestly, thanking god i got this thing as a gift and didnt spend any money on it because the general consensus, which i am starting to lean toward, is that sonos products are garbage.

About 2 months ago one of my Sonos speakers started acting erratically, disconnecting frequently, stopping after one song, throwing error messages, etc. The usual solutions did not work, or worked only briefly. Finally, a call to Sonos revealed that the speaker was trying to connect to a wifi network from a previous address about 5 years ago. Why this didn't cause problems until recently, I have no idea, but deleting this network from the list solved the problem instantly.I'm posting this in the event it helps someone, as I've not seen it explicitly raised elsewhere.

Hello,I have a question about my current setup. Everything works smoothly, but I'm curious about its efficiency and best practices.My system includes an Amp, a Play:1, and a Play:3. For my wi-fi, I have two mesh nodes: a primary router and a satellite. The Amp is connected via ethernet to the router, while the Play:1 is wired to the satellite. The Play:3, however, isn't wired to any device. As of now the Sonos system uses SonosNet.Is this configuration optimal? Should I continue using SonosNet or configure the Sonos devices to connect through the standard network. Additionally, if keep using SonosNet, does it make a difference if the Play:1 is wired to the wi-fi mesh node or not?Thank you for your guidance.About My System:Play:1Sonos OS: S2Version: 15.11 (build 76247270)Hardware Version: 1.20.1.6-2.1Series ID: A200IP Adress: 10.0.8.22WM: 0---------------------------------Play:3Sonos OS: S2Version: 15.11 (build 76247270)Hardware Version: 1.8.1.3-2.1Series ID: A100IP Adress: 10.0.8.23WM:

Can I add a passcode to my system? Would like to stop people from gaining access to my system. 

I am slowly adding Sonos speakers into my home eco system and I loving it. Recently I purchased a new Sonos Play 5 for my office and planning to setup using my Sonos App. Can I use the same Phone and Sonos App to configure 2 different Systems based on Home or Work wifi?  What happens to my Spotify App on my Laptop will it automatically switch to network Sonos based on my home and work wifi May be its already answered before but I couldn't find the answer, so please help ML

I am thinking of upgrading my old S1 system components and have the following upgrade discounts registered:One (Gen 1) 15% discount registered Play:1 15% discount registered Play:5 (Gen 1) 30% discount registeredUpgrading the Play:5 to a Five would use my 30% discount, no problems. But last week I would have been able to use the 15% upgrades on, say Era 100s - this now seems to be unavailable. Consequently I can’t see any way to use my 15% upgrades.Anyone else having this issue?

Having asked a question a year ago about random drop-outs, failure to connect to my music library on a home server, of my Sonos Theatre set-up and not getting any further forward, whether it be by many miscelleneous adjustments or calls to Sonos support, my only conclusion is that I need to switch my Virgin Media Hub 4 into  modem mode, and fit a a decent router. I would appreciate insights from others who have tried this solution to end drop-outs.

HiFirst of all let me preface this novella 🙂 by saying I do not consider myself an Audiophile; which by one definition are:“…an exceptional breed of people who are fascinated by pure audio, motivated by sound quality and addicted to audio gadgets. Audiophiles take their passion for music one step further. They're curious about how songs are recorded and the science behind how sounds are reproduced”.With that said let’s begin….Some of you may have read my posts wherein I talk about “stereo separation”. IMO 99% of what one hears musically is not “stereo separation” in its purist form. What one does hear is music and vocals emanating from two speakers spaced at least 6 feet apart where there is a “sweet spot” in the center. The listener has a sense that all instruments and vocals are “dead “center providing the optimum listening experience. The people to blame for this misconception of what is “stereo separation” IMO are the mixing engineers. They rationalize the mixing strategy by sayin

After having spent about 4 hrs in limbo on the phone with various Sonos customer service staff about why it is that my equipment cannot connect to my Wifi, the 4th agent had the audacity to tell me that L2 is suggesting that I hard wire my equipment because that is the only way it will work in this configuration, the configuration being a simple Wifi setup in my new home. The audacity… So I spent upwards of 2000+ dollars on a Premium set of media equipment for its Wireless capabilities just to be told that its rendered useless now ? It’s not even 5 yrs old. How can this be ? At this point, I think I deserve money back for this, cause this is ABSOLUTELY ridiculous. God help you if you ask for an escalation, still on the call waiting for an email or ticket system or manager or something !!! It’s been 20 mins already… Jeez…. Like seriously ?