sonos can't connect

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My sonos 1 suddenly stopped working & won't reconnect.

Any ideas? I have gone through all steps on set up and nothing works

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AirgetlamAnswer

There is no Sonos 1, there’s a PLAY:1 and a One. Have you wired the speaker to your router with an Ethernet cable?

What you should not do is a factory reset, unless Sonos Support says to.

Bruce

AirgetlamAnswer

There is no Sonos 1, there’s a PLAY:1 and a One. Have you wired the speaker to your router with an Ethernet cable?

What you should not do is a factory reset, unless Sonos Support says to.

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Bruce

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