Contributor I

Return Label

13 replies
336 views

How do I get a return label after receiving the RO number two weeks ago indicating the label would arrive in a separate email. I have chatted, spoke with support on the phone several times. No one can tell me what the issue is and it is frustrating as I get told it will be taken care of but no one can say when. Last week I was told I would get it in maybe 2 hours. That did not happen. I have a case number if needed.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AjTrek1

Hi

I suggest you call Sonos sales at the number below. The community has no connection with Sonos internal operations. However, on some occasions a community Moderator may intervene on your behalf IF they happen to see your post.

800 680 2345

Together Everyone Achieves More = T.E.A.M.

Corry P

Sonos Staff

Hi @Gbarber

Welcome to the Sonos Community!

We have figured out what went wrong and pointed the right people in the direction of your case for you (we’re in Europe, so are unable to do so directly) - it should be cleared up soon.

Apologies for the delay incurred so far.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GbarberAuthor

Contributor I

Thank you Corey - do you have any idea how long it will take?

Corry P

Sonos Staff

Hi @Gbarber

No, but we are doing our best to get someone “over the pond” to pick this up for you - not only should you not have had to wait for this long, but you also shouldn’t need to wait much further.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GbarberAuthor

Contributor I

Still have not received the label after I was told on Monday it would take one or two days. Also was told a supervisor would call.

Corry P

Sonos Staff

Hi @Gbarber

Looking at your case, I see a colleague sent you an email 4 hours after you posted here - it looks like they are “on the case”, as it were. If you don’t see the email, please check your spam folder.

I hope they get this resolved for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GbarberAuthor

Contributor I

I did receive the email and now they are saying they need to cancel the return. I replied to the email to find out if they are planning to do a new return so that I can get a return label. So will most likely need to call again later today.