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liamplumber
Contributor I
Feb 23, 2024 12:09 AM UTC
Answered

hi. I had my sonos arc stolen, its not showing on my s2 app but is my alexa. can i stop it from working?

hi.  I had my sonos arc stolen, its not showing on my s2 app but is my alexa.  can i stop it from working?

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Bumper
BumperAnswer
Feb 23, 2024 12:40 AM UTC

Sorry this happened. Send your police report info to Sonos support and see what they say. 

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3 replies

Bumper
BumperAnswer
Feb 23, 2024 12:40 AM UTC

Sorry this happened. Send your police report info to Sonos support and see what they say. 

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    liamplumberAuthor
    Contributor I
    Feb 23, 2024 12:42 AM UTC

    thank you.  Unfortunately the police aren't interested at all. I was hoping there was a way to go online and start messing with it - alarms and putting * music on etc 

     

    *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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    Stanley_4
    Stanley_4
    Grand Maestro
    Feb 23, 2024 2:14 AM UTC

    Usually you can get the police to generate a report if you ask nicely. Just give them the time it was taken and the serial number and they will poke it into their computer and hand you a printout. Our police here are cheap, charged me $2.00 for a single page report.

    Send a copy of that to Sonos and it will usually also make it onto a stolen property list that pawn shops and such use to avoid buying stolen equipment.

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