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hi. I had my sonos arc stolen, its not showing on my s2 app but is my alexa. can i stop it from working?

  • February 23, 2024
  • 3 replies
  • 83 views

hi.  I had my sonos arc stolen, its not showing on my s2 app but is my alexa.  can i stop it from working?

Best answer by Bumper

Sorry this happened. Send your police report info to Sonos support and see what they say. 

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3 replies

Bumper
  • Answer
  • February 23, 2024

Sorry this happened. Send your police report info to Sonos support and see what they say. 


  • Author
  • Contributor I
  • February 23, 2024

thank you.  Unfortunately the police aren't interested at all. I was hoping there was a way to go online and start messing with it - alarms and putting * music on etc 

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*


Stanley_4
  • Lead Maestro
  • February 23, 2024

Usually you can get the police to generate a report if you ask nicely. Just give them the time it was taken and the serial number and they will poke it into their computer and hand you a printout. Our police here are cheap, charged me $2.00 for a single page report.

Send a copy of that to Sonos and it will usually also make it onto a stolen property list that pawn shops and such use to avoid buying stolen equipment.