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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,809 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8347 Topics
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wottynattyEnthusiast I
asked in Controllers and Music services
"No Plex Media Server available. Please make sure your Plex Media Server is accessible."

While listening to music from my Plex server, via a web browser, I tried adding Plex as a source for my Sonos system.The authorization on the Plex end works fine.  Plex shows up as an available media source.However, when I try to select it in Sonos, I get this error:"No Plex Media Server available.  Please make sure your Plex Media Server is accessible."I have tried updating Plex, uninstalling and re-installing it as a media source in Sonos, and am stymied at this point about how to resolve this.

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Corry P
2 years ago
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CharlyMContributor I
asked in Controllers and Music services
Sonos music library and Synology DSM 7

I cannot add a music library from mij synologynas anymore since I have DSM 7With DSM6 it always worked fineI have a Sonos Play:5 (generation 1)  and I am using the Sonos1 app on my android device.The solution given was to enable NTLMv1 in SMB adjustments, however it doesn't work for my. maybe because I am using the S1 controller.HELP:  Anybody knows a solution?Thanks Moderator Note: Modified for clarity - added “:5” to “Play”

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Corry P
2 years ago
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brennan.carleyTrending Lyricist I
posted in Controllers and Music services
Sonos can't process large library, even if it is well below the 65,000 track limit... unless split into separate folders

I have a fairly large music library (~27,000 tracks), which is well below the 65,000 track limit. Recently, after adding some more tracks, I discovered that the Sonos library was only showing about 10% of the tracks… Somehow in the import/indexing process it had broken. I don’t know for sure, but while my library has about 800 album artists, it has far more actual artists (e.g. compilations), and the tracks I recently imported were compilations with many artists. So I suspect that the problem is related to the number of artists. I was able to resolve the issue by splitting my library (on my NAS drive) between a compilations folder and “everything else.” When I did, Sonos was able to import/index the whole library. What that tells me is that I haven’t hit some limit for the library in general (i.e. it can handle all 27,000 tracks) but that the import/index process can’t handle all of the tracks when it runs the indexing process (possibly because of teh number of artists, but that’s just

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Airgetlam
2 years ago
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dr1818Avid Contributor I
asked in Controllers and Music services
Samba share not showing aac files

I'm using Samba to share files from a Raspberry Pi.The Sonos app sees mp3 files, but not AAC files.Any ideas?Thanks

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Ken_Griffiths
2 years ago
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TopscottContributor I
asked in Controllers and Music services
music library move but still looking for old path

Upgraded to a new Synology NAS, and upgraded from S1 to S2. Added the path to the new NAS and deleted the path to the old. However the system still tries to connect to music that was loaded on the old device. Tried this on both the IOS mobile and the MAC desktop apps.How can I remove the old library references so that it only uses the new ones? Alternatively, how can I remove all links to the library so that I can start again, tried it using the “Manage Library Settings” but made no difference?Have seen similar problems In the past if I move music to different locations in my library, the music index update fails to remove the old links. 

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2 years ago
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canavankContributor I
asked in Controllers and Music services
Problems building and updating library - Music Files Not available error during update

System 2 x Play 1. Sonos app on PC. Media on QNAP NAS. PC & NAS hardwired to Router.Trying to add Music files to library. Building from scratch. Adding folders serially. Once the total number of files becomes large the addition takes a very long time until it reaches the point were the system just spins indefinitely. Had about 30000 songs added and cannot add anymore.Eventually system seems to time out with Music Files Not Available error. ‘Source’ is no longer available … yet I know the system is live. So frustrating. Tried. I know that this is a large library but in the past just used to get the library is too large error.   

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buzz
2 years ago
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ITCAvid Contributor I
posted in Controllers and Music services
adding new sonos to app

So I already have play 5’s on one room beam sub and 2 ones for tv sound just brought a play 3 and 5 play 1’s from a friend Did a factory reset by holding the 2 buttons . So far so good the app finds them it takes me through the set up plays the hum and gives me a tick connected , but here’s the problem I can’t see them in the app on the system like my other Sonos products so I can’t assign them to a room I’ve tried turning them off and closed the app them turned everything back on and nothing no play 3 or the play ones ,only my original Sonos’s am I doing something wrong here ?  thanks in advance 

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I
2 years ago
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Househed26Contributor I
asked in Controllers and Music services
Mix Cloud

Why isn’t Mix Cloud working???

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Ken_Griffiths
2 years ago
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AustinlegroContributor I
asked in Controllers and Music services
Sonos can both see and not see my NAS

My Buffalo Linkstation NAS serves as my media storage and general data storage.My Sonos system sees my NAS and happily plays my music.However, having added new music it now won’t update my music index.and says //linkstation/music not found, despite still happily playing music off the linkstation. I am somewhat confused...

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Ken_Griffiths
2 years ago
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UsuallyconfusedContributor I
asked in Controllers and Music services
Sonos 2 and TuneIn

Thanks for any help I can get. I am pretty much a wash-out with technology. Okay. For a long time, I enjoyed uising TuneIn with my Sonos 1 app on an android phone. But I just bought an Apple i phone 13 and installed Sonos 2. ( Took me forever! ). But when I try to TuneIn and select “LOCATIONS,” only a few of the station icons light up and allow access. I don’t get it. Sonos 1 on the Android allowed easy and immediate access to all stations no matter where. Does this mean that I have to type in an address for each/any radio station I might want to listen to and then hit “Search?” Thanks for thje help.Phil GarmeyLynchburg, Virginia

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U
2 years ago
BCM
BCM
asked in Controllers and Music services
Upgraded to S2 and can no longer use my music library on my NAS.

I’ve used Sonos in my RV for years. The Connect, Boost, and two Play:1s were all S1. I bought a Roam, which naturally was S2. I converted all components to S2. Since then, I have been unable to load music from my NAS, which functioned fine with the S1 system. For example:I have a share ‘\\MyBookLiveDuo\Jazz’ … That will not save in the iOS version of the app when setting up the music library. Nothing top level share will save, including in the MacOS. Under S1 I could load a top level share without a problem.I can add to the app on all devices a share called ‘\\MyBookLiveDuo\Jazz\Dexter Gordon‘ and it shows in the list as it should and says ‘Hey we’re indexing, please wait.’ I then check the library under Artists and it says nothing found. The share is still listed under Music Library Setup.Same thing happens on my MacBook.Streaming music from Sirius works on all components from all devices flawlessly. S2 screwed up my ability to use my music library on the road. I can see the NAS drive

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Ken_Griffiths
2 years ago
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Winter STrending Lyricist I
asked in Controllers and Music services
CBC Music (Radio 2) suddenly broken

Did CBC or Sonos change something with the CBC Radio and Music service since last week? I’m suddenly getting a message that “CBC Music On Air...is no longer available on CBC Radio and Music” when I try to play it. I listen to this station almost every day and it likely makes up 95% of my Sonos usage, so obviously I’m not happy about this.I live in the U.S. so I’m wondering if CBC started geoblocking its service or if this is due to some other issue.

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Ken_Griffiths
2 years ago
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SJUGirl1008Contributor I
asked in Controllers and Music services
Unable to play SiriusXM stations after Sonos update

I did the Sonos update today (05-25-22) and now my Sonos won’t play some Sirius XM stations anymore, it gives message the Station is Unavailable, which is wrong. Seems this has happened before and is a Sonos issue (not Sirius XM).  Sigh...please fix this one like ASAP!

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Airgetlam
2 years ago
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SnorreBacheContributor I
asked in Controllers and Music services
Podcast fra NRK på S1

Sonos S1 på android vil ikke spille podcaster. Får melding om at "Forbindelsen til NRK er mistet". Har forsøkt resette både sonos, router og telefon samt installert appen på nytt, I tillegg til å fjerne og legge til NRK som tjeneste. Jeg vet at flere har problemer med dette i S1-appen. Jeg har S2 på hytta, og der fungerer det prikkfritt. Jeg håper dette kan fikses i Sonos' software. Jeg håper virkelig svaret ikke er at man må oppgradere produktene til S2-kompatible enheter. Jeg har seks enheter av forrige generasjon, og om disse må skrotes pga software, får vyene om Bærekraft en ganske emmen bismak. 

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Ken_Griffiths
2 years ago
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dr1818Avid Contributor I
asked in Controllers and Music services
Samba - raspi 3 - only see directory - even SMB1

I set up my Raspi-3 with Samba and the Sonos App only sees the directory with no files inside, even if I set SMB1.  My PC sees the aac files inside just fine.Any ideas?Thanks

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D
2 years ago
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Albert g951Contributor I
asked in Controllers and Music services
Amazon Music Not working

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?  

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Airgetlam
2 years ago
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Brianfoster2003Contributor I
asked in Controllers and Music services
Super frustrating - Song not encoded properly Amazon Pandora

It was happening only a little bit before, but now it is ridiculous. I get this error when I try to play music from my Amazon Music account, and now from Pandora. I pay for Amazon, using the free Pandora. WTF this is ridiculous. Any advice appreciated. PS I love Sonos! But this sucks.

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Airgetlam
2 years ago
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JoyPContributor I
asked in Controllers and Music services
play 1

I got a new router/modem & having problems getting new network on my Sonos play 1. What app controls play 1? I have newer Sonos products in my permanent home, but want ti continue to use Sonos play 1 in my vacation home.it worked fine until I changed router. Now play 1 not showing up as a device…

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Airgetlam
2 years ago
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mwolczkoContributor I
asked in Controllers and Music services
strange unsupported sample rate error

I just added some tracks to my iTunes library, which is accessed by Sonos. They play fine in iTunes, but Sonos complains for each that it is  “unable to play <track> - it is encoded at unsupported sample rate 24b30464 Hz” (?!). iTunes reports them as being encoded at 44.1kHz. Any ideas?

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M
2 years ago
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Gr8fulkanContributor I
asked in Controllers and Music services
Amazon Music doesn't recogize all my sonos speakers

I recently decided to try Amazon Music Unlimited over Spotify, but when I try and play music from the amazon app and click the cast button only one of my sonos speakers shows up.  I have 2 One SL a beam and a roam.  In Spotify you can easily choose which speaker to cast to.  Am I missing something.  I have removed my amazon account and then added back to the sonos app and no luck.  It is very frustrating.  I have an android.  I was just unhappy with the sound quality from Spotify so wanted to try Amazon Music.

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ratty
2 years ago
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LollycContributor I
asked in Controllers and Music services
Can you use volume controls without unlocking my Pixel phone

I'm unable to control the volume of my Sonos Move without unlocking my Pixel phone and opening the Sonos app. This can't possibly be right? I've updated the settings per the help article and restarted everything but it's still not working.When you're listening to music you should just be able to pick up your phone and adjust the volume. Needing to unlock it and navigate to the Sonos app to change the volume is madness!  This is my first time owning a Sonos product (I've been 100% Bose up to this point). Bose allows me to do this. Surely this is a bug? If not this thing is going back.

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O
2 years ago
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rseloverContributor I
asked in Controllers and Music services
Youtube Music - "Unable to Browse Music"

I have a single album, about 30 songs that I uploaded on YouTube Music. When I navigate through the Sonos app, it says "Unable to Browse Music"I have removed YT Music several times and re-auth’d but nothing helps. All other Uploaded Albums work fine. The album works fine in the YT app, just not through Sonos. 

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R
2 years ago
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RJDContributor I
asked in Controllers and Music services
Asus RT routers & Samba

A problem has surfaced in the last two months on Asus routers similar to this post -- Sonos making thousands of SMB3 connections to Synology.  These have been posted on the SNBForum:Samba Issues Sonos and USB attached HDD drive issue.Any suggests on settings to update? 

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R
2 years ago
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Timmy TContributor III
asked in Controllers and Music services
Cannot stream Deezer through Sonos

I’m having real issues streaming Deezer through Sonos (S1), which have been prevalent for over a week now.I can browse Deezer, access all my Deezer content (favourites, playlists etc), but when I try and stream through Sonos I get an error saying it can’t connect to the server, or it can’t add the tracks. Amazon Music, BBC Sounds, TuneIn all work fine, but not Deezer.I've tried reauthorizing the account, deleted the account and added it again after 10 mins, reinstalled S1, reset my sonos system (deleted all my speakers, turned everything off and on again, added everything back again) but with the same issues, but only with Deezer. Has anyone else had anything like this?

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T
2 years ago
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Martynk1966Contributor I
asked in Controllers and Music services
help

HiSomehow my account has been taken over by my daughter  she has a symfonisk in her bedroom. I'm trying to set up a 2nd system with just my play 1 s but have no idea how to do it any ideas please ive tried to log in as I have a sonos account  but it won't let me Thanks

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AjTrek1
2 years ago
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