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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,899 Topics
  • 54,245 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7899 Topics
K
KDRahmContributor I
asked in Controllers and Music services
Lost ability to organize digitized LPs when moving to S2 on a MAC

I recently bought a new MAC and updated to S2 in Sonos.  My music library consisted of CDs that I ripped into iTunes and LPs that I digitized and downloaded into iTunes.  All these wma4 files are kept in one main folder on an external hard drive.  I was able to connect S2 to the library but the songs that I digitized myself are not connected to their artists or to their album titles; there’s just a long list of songs that are listed alphabetically.  What do I have to do to get S2 to recognize the tracks in the format that I need to make them playable in a useful way?  I’ve contacted both Apple and Sonos Tech Support but neither of them were any help, both saying that it wasn’t their problem.

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Airgetlam
3 years ago
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RangatangContributor II
asked in Controllers and Music services
Calm App service suddenly unavailable

I use the Calm app every night to help my son drop off to sleep. Tonight Sonos said it was unable to browse the Calm app. I removed the app service and tried adding it again. I was asked to authorise the app by signing in (I was already signed into the paid for version of the app). The sign in page just kept looping and wouldn’t accept my login. Each time it took the login it then recycled to the blank login page and Sonos said it was unable to add the service. Any ideas?

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Airgetlam
3 years ago
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Kvon1Contributor I
asked in Controllers and Music services
MediaMonkey Server -> Sonos - can only select one track

I’ve seen a couple of older posts on this topic with no apparent resolution, so not holding my breath but hoping there’s a hack to get this working:I run MediaMonkey version 4, which can act as a UPnP server.  I have that enabled, and can “see” the server in my Sonos system, and access its content.  Problem is, in the Sonos app (S2 on android tablet) when you pull up an album or a playlist - anything with more than one track - you can only select one at a time to add to the play queue.  There is no option to select “play now” for anything except a single track.  Obviously not a useful user interface.Yes, there are other ways to skin this cat (e.g. replace the MediaMonkey server with the Sonos app on the computer with the music library), but then I lose direct access to the playlists in MM.  So would really like to get this working, and can’t believe someone hasn’t figured this out…Any info appreciated!

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Corry P
3 years ago
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NicoletoNCPContributor I
asked in Controllers and Music services
Having trouble searching songs in deezer through the sonos S1 app

I am having trouble searching songs using Deezer through the SONOS S1 app. This happens in either the mobile or PC apps. Other services like Spotify seem to be working fine.Search with other services like Spotify seems to be working fine I installed the service, have all my playlists and can browse all my songs.Can browse in deezer. It looks ok and works However, when I try to search for a specific artist or song I get a message saying “there was a problem searching, please try again”When searching in deezer I get an error message Any one is having the same problem?I already tried resetting the controller, changing the country in both the SONOS and deezer accounts. Sometimes after I change the country, the search service works but for a short period of time. Thanks in advance  

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Corry P
3 years ago
Superhero
SuperheroContributor I
posted in Controllers and Music services
YouTube music still not working!!

So I got a bunch of IKEA Sonos Speakers and I can simply not use them. The software is a huge big bug.How do you guys get you speakers to play anything at all, let alone the song you wish at the speaker you wish?Why is it after 7months STILL not possible to sync a premium youtube account to Sonos, it keeps asking for a premium account!!!Silly silly software, this is a shame as the speakers are of descent quality for the price. With the small hitch you can not use them. I’ve sent many many buy reports via the app, registers for beta program, keep asking for support but no, filled out many many of these feedback sheets about things not working, nothing all quiet not a beep from Sonos.

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W
3 years ago
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Harry WorthContributor II
asked in Controllers and Music services
Sonos won't connect to server (NAS)

I bought my Sonos to specifically play music from a NAS where I have stored all my CDs/music. The internet radio is a welcome bonus. This system has worked well for probably over two years and provides a great sound in the kitchen where I tend to spend much of my time. Suddenly the Sonos refuses to connect to the NAS. I’ve deleted the path using the app and attempted to reinstate it with no joy.My path:\\Server1\Public\MusicI’ve set my NAS to a fixed address  - no difference.I’ve tried using the NAS ip address - no differenceI’ve tried //ip address/public/music/SONOS was unable to add the music folderPlease check the path to the folder and the username and password if needed are correct.Reason: The computer Server1 is not responding.Sever1 responds to my laptop, my Raspberry Pi, my Mac Mini - I can play music from the server on all of these devices.This path works if I drop it into Chrome. It is also the path that is used on my Rasberry Pi based system in the lounge.The Sonos is quite

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3 years ago
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Geoff FitzsimmonsContributor I
asked in Controllers and Music services
Losing connection to Amazon

I have a Sonos One, Beam & Move. All are run from wifi.I have always had issues with wifi and connecting to my Move. For this reason, I bought a tp-link to give a better signal on the ground floor of my house. Since this, the connections have been brilliant.However, I recently started using Amazon Prime as a streaming service. I added this successfully to my Sonos app and started streaming. The 1st occasion that I used the service, it worked well for about 30 minutes and then just stopped. I got the dreaded ‘Unable to connect to Sonos’ message and after switching off and on managed to obtain a connection. I thought that this was just a glitch so ignored it. However, this has now happened every time that I have streamed using Amazon. Everything works perfectly well to start with and then after an arbitrary time (usually between 30 and 60 minutes) it simply stops.This morning whilst I was using the service, I checked my app to find the ‘cannot connect to Sonos’ message on my phone wh

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3 years ago
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msppiperContributor I
posted in Controllers and Music services
Unable to play Pandora access is denied.

Every day I am receiving the Sonos App errror message on my iPhone of “Unable to play Pandora access is denied”.  Each day I have to re-athorize my Pandora account to correct this issue.  Can SONOS please tell me why I have to re-authorize every day, this is such a hassle.

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Airgetlam
3 years ago
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M5FansContributor I
posted in Controllers and Music services
Apple music library

Just upgraded my Mac and Sonos can no longer play my music on the Mac, says it is incorrectly coded! I’ve managed the library and it’s giving an error on importing playlists from iTunes too.  has anyone seen this and has a fix? Thanks 

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3 years ago
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GelebrownContributor I
asked in Controllers and Music services
Pandora reauthorization

Every time I use Pandora on my Sonos system, it requires me to re-authorize my account. I have deleted and reinstalled the app.Nothing seems to solve this issue. Can you please help resolve this issue?

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3 years ago
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jeremyrwcContributor I
posted in Controllers and Music services
Can't add apple playlist to a sonos playlist

For years I have had issues with larger playlists, between 2500 and under 10000 songs and still have not had any solutions from Sonos support. This became a problem after an update years ago and never was fixed.  Fast forward to now, and using the latest equipment like the Move, the system still chokes when trying to load an Apple Music playlist. When trying to play the playlist, I usually receive a 1002 error. Sometimes after a couple minutes, the music becomes available. When trying to add the playlist to a Sonos playlist, I get another error of unable to add music.  The answers I get from support have always been ridiculous: reboot, reconnect, disconnect, it’s your network’s fault….blah blah blah. But I have some very complex and demanding media systems running on my network, and they all work fine. The only thing that chokes, EVER, is Sonos. Will they ever resolver this issue?

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J
3 years ago
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Katie012060Contributor I
posted in Controllers and Music services
trouble with my sonos

Hello,I’ve had my Sonos for about four years and they’ve been working fine and I love them. I have had trouble with the app which my partner set up. He couldn’t remember his password so I set up my own and transferred them over to mine. I’m having trouble connecting them. I plugged them into my Wi-Fi and I connected them but As soon as I take the internet cable out they both disconnect. I have googled it and it says to set them up to wireless. I’ve gone on my network on the app and it doesn’t say anything about making them wireless. There is 3 wireless channels I’ve tried them all and as soon as I disconnect from the Internet they disappear from my app. I have been using these Sonos wireless for years so I know that they do work wirelessly. My partner can’t remember how he set them up so I’m really struggling To know what to do. It’s a lot Of money to waste if I can’t fix them. Please please help with any information that may help. Thank you

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Ken_Griffiths
3 years ago
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Smarchand123Contributor I
asked in Controllers and Music services
Music library indexation issue (Unknow error) after upgrade IOS Big sur from 11.2.3 to 11.3

Anyone else experiencing indexation issue with music library (unknown error) after upgrading iMac from Big Sur 11.2.3 to 11.3?  When trying to play music will get music not properly coded.  Was working perfectly fine with Big Sur 11.2.3.

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Corry P
3 years ago
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Rob EContributor I
asked in Controllers and Music services
YouTube Music not listing full library

Hi, I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows: YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.) YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.) Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music? Cheers!

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3 years ago
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Mr Omneo
posted in Controllers and Music services
Last.fm - Scrobbling has stopped

The last.fm scrobbling has stopped functioning via Sonos, the last recorded instance was 18 April.  I have tried the last.fm support site but they say there is no issue from their end.  It has often stopped and restarted since round November 2020 but usually it has been no longer than 3 or 4 days. I listen to Spotify, Bandcamp, Mixcloud, files on my NAS, and several other streaming services and none of them are registering.  Just wondered if there was a known issue.

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3 years ago
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shaggy68Contributor I
asked in Controllers and Music services
unable to add pandora

I was having issues with Pandora and Apple music. I deleted the pandora account to try re-adding it. Now I get an unable to add pandora account after the pandora web site says everything is good. I’ve reset my router this morning. I just want to ******* stream music on this system I’ve spent way too much money on. Moderation note: removed offensive language

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3 years ago
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ShylocContributor I
asked in Controllers and Music services
Upgraded device on the website in error

Hi,  I hit upgrade on my recently purchased but used connect on the website in error. Now the device doesn’t show in my system. Can this be rolled back at all, its playing with my OCD. Thanks very much

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James L.
3 years ago
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bdekokContributor I
asked in Controllers and Music services
Big Sur and External HDD

Hi I’ve purchased a new Mac Mini with M1 and Big Sur.  I keep all my music on an external HDD.  This worked fine on my old Mac Pro running High Sierra (and still does).In Big Sur on the M1 Mini :iTunes uses the music library in ~\Users\[User Name]\Music\Music\Music Library.musiclibrary My actual music files are in \Volumes\Data\iTunes\Music, which is an external HDD titled “Data”.In the Sonos app, I added “My Music Folder” in “Music Library Settings”.  Seems to work, but when I attempt to play a playlist I get the following type of error message when I look into the console app://Mini Server/Music/Volumes/Data/iTunes/Music/Artist/Album/Song.mp3  failed. Error (404, 0x80000002) As you can see, there appears an error in the file name as it appears to concatenate the file location of the iTunes music library “//Mini Server/Music” and the actual location of the file “Volumes/Data/iTunes/Music/Artist/Album/Song.mp3”.  Naturally, there is no such path.  This issue does not exist when running

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James L.
3 years ago
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dlundellContributor I
asked in Controllers and Music services
Sonos alarm feature request / bug (in particular, when Sonos is used to play a music service)

My issue is about how Sonos alarms handle not being able to connect to a music service, which is that is falls back to the chime sound. Here’s why it’s a problem….In my case, I'm using Sonos boxes for the music in our coffee shops, via Soundtrack Your Brand, a commercial music service Sonos supports.What I've had happen a couple of times is when a music alarm starts, and Sonos isn't able to contact the server (for whatever reason), it defaults to the chime alarm. For a Sonos system playing the music in a store full of people, over multiple speakers, this is a serious problem, because it sounds to the customers like a smoke or fire alarm is going off.I understand why Sonos might default to the chime sound for individual users, but it should at least be an option to play nothing, for those who are using Sonos in a commercial setting.It would be a trivial setting along the lines of 'Don't play default alarm when unable to connect to the internet' I can’t think of a reason not to have it a

1181
James L.
3 years ago
biffta
bifftaHeadliner I
posted in Controllers and Music services
BBC “Newscast” podcast - access denied

I listen to podcasts via the Pocket Casts service and have had this added to my Sonos system for many months.In the last couple of days however, when I try to listen to the BBC’s “Newscast” podcasts I can download themin the Pocket Casts app but when I try to play them via my Sonos system, I get an “Access denied” message. Other podcasts are unaffected and play without a problem. I can listen to “Newscast” on my iPad directly using the Pocket Casts app but it is when I try to use Sonos to play these particular podcasts that I get the “Access denied” message.Any suggestions?  

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Airgetlam
3 years ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services
Sonos cannot play radio station - due to Sonos Radio requires re-authorisation

I have 2 issues with his situation. Firstly. I almost always start radio play from Sonos favourites. I simply get a message saying station cannot be played. I then navigate to Sonos Radio which tells me it has to re-authorise. So the message needs to change to tell me Sonos Radio needs re-authorising. Secondly. It seems to need re-authorising at least once a week or even more often. This is excessive

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3 years ago
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mgw100Contributor I
asked in Controllers and Music services
Genre filter in 'On This Mobile Device'

When I browse using the ‘On My Mobile Device’ option, the music isn’t showing up against the Genre filter. The correct Genres are listed but when select, I just get ‘No selections are available’. Selections are available under Album & Artist.I am using a Samsung Android phone and the S2 app. Any help much appreciated.

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James L.
3 years ago
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abRNContributor I
asked in Controllers and Music services
low volume with Pro-Ject T1 and sonos port

I have the Pro-Ject T1 turntable (built in preamp), Sonos port and Sonos Play:1 speakers. I have connected the turntable to the Sonos port and the port source level on the app is at high (level 10) and the volume on my Sonos app is allll the way up at the highest level. The sound from my speakers is medium low at best. How do I get louder sound? 

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G
3 years ago
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ArcherContributor I
asked in Controllers and Music services
Sonos app disconnects from system

Hi there We have 4 Sonos 1 and recently added a roam toour system. In the past few weeks the app has kept losing our system and requires resetting. it repeatedly drops and seems to happen within a few hours of reestablishing. It’s pretty much left the system unusable To get the system working again we have to switch our WiFi hub (BT) off and then in again and it eventually appears Nothing much has happened that may impact this but we have recently added TP-Link Powerline (I think what they essentially do is plug into your router and then you plug in elsewhere and can run internet off an Ethernet cable - needed to do this to get WiFi in our garage).We have tried repeatedly to reestablish but the only way it fixes is as described above Any help or advice welcomed.

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Airgetlam
3 years ago
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TrevoriumContributor I
posted in Controllers and Music services
Sonos and Qobuz

Yesterday almost all my saved Qobuz playlists disappeared when accessing Qobuz through Sonos and about 8 new playlists appeared that I had never saved and can’t delete what happened and how can I fix it and stop it happening again?

1081
Xander P
3 years ago
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