I have a fully paid Calm subscription. I have been using it with the usual issues that everyone reports, but now when I access Calm through Sonos, it says I don't have a subscription. This appears to have happened after finding out that I have to use a hard wired connection ONLY because my spectrum modem is not dual band, only 5. Any way to tell Sonos that I have a calm subscription?
Best answer by Airgetlam
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Try deleting the Calm “connection” in Sonos, wait a minute or two, then set it back up. That will force Sonos to get reauthorized by Calm’s authorization server, and should take care of it.
Didn’t work. I am a paid Calm app annual subscriber. Cannot connect through Sonos. I have repeatedly added and removed Calm to Sonos. But always get this non sense message:
sign up successful but don’t have a subscription ? What?
Have you rebooted your router, and the Sonos speaker(s)? If you have, your best bet would be to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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