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Is there debug for a windows file share media library failure?

  • 20 January 2024
  • 3 replies
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Userlevel 2

Question as subject line.  I have a Windows 11 desktop in the basement that acts as a fileshare for my mp3s.  I believe things are working because other devices in the house (including a Macbook Pro) can see the share and play the songs. 

But Sonos cannot.  I get the standard error message we’ve all seen, but I don’t know what my next steps are here. How can I find out what’s failing so I can fix it?

(Sonos S1 controller, if that helps)

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Best answer by Stanley_4 22 January 2024, 00:31

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3 replies

Userlevel 7
Badge +22

Do you have the Sonos App loaded on it?

Submit a diagnostic and call Sonos support, they can see things that we users can’t.

Userlevel 2

I do. I was just wondering if I could resolve this without having to bother them. Thanks!

Userlevel 7
Badge +22

Then the FAQ and searching on Music Library or looking for similar issues here in the forum are your best bet.

Personally I gave up on streaming from a computer and use a NAS which is far easier for me.

https://support.sonos.com/en-us/home