Controllers and Music services

Recently I bought a Roam, which I like a lot. However, since then, when the Roam is off or absent,  the Sonos App on my Samsung Tab S8 tablet has started spuriously displaying the message  that my “device needs to be on the same network as speaker, Let’s Fix it”, when it is on the correct wifi network.If I wait for about 1 ½ to 2 minutes, this message goes away and the app functions properly without further action on my part. Since  I usually use the tablet to control my Sonos system, this is very inconvenient. The app does work fine on my Android phone, but for various reasons, this is not a satisfactory solution. Also, m wife has a Samsung Tab S7Plus tablet, and often sees the same problem. Again, it doesn’t happen on her Samsung phone, either.It looks as if the app is confused when it cannot find the Roam, and expresses that by falsely acting as if it is on the wrong network for a couple of minutes, before coming to its senses.Has anyone else seen this, is it a known issue, or what?

Hi all, I have a Samsung A73, and a re-installed Sonos app. The Sonos app doesn't show the Samsung Music folder. I reinstalled the app, gave permission to access Music, but still nothing. Anyone knows the solution? Thanks!Bart

On a completely ‘refreshed’ network, where my Sonos speakers and components are no more than 10 unimpeded feet away from the router (on a 1 gig network), Spotify routinely skips a song (or more) and starts 10 seconds into a song 4-5 songs down on the playlist.Apparently this is a 4-year old problem without resolution. My research indicates people asking this question that long ago and *still* there is no resolution for it. I spent thousands on Sonos gear at this point. That it is incompatible with the world’s leading music streaming service is pathetic. Why not admit that Sonos doesn’t support Spotify?And why do you close off conversations in this support community as if the problem has actually been resolved?

Do any of the Sonos device have direct support for “Tidal Connect” where Tidal is streamed over Wifi, not Bluetooth?

unable to manage library.  returns message unable to connect

As above.  I have a system that’s been running on S2 well.  A lightning strike killed my Connect controller and I bought a replacement.  But now I’m told that the replacement isn’t compatible, it only works on S1.  By my experience, that’s simply not true.  I’d appreciate some clarification.  Thanks.

Running Sonos 2 on a PC. Also access system on iphone.I don’t play my system all that much. After a break, it never works. “Check for Updates” gets me error 1101 repeatedly. I have unplugged and re-plugged my 4 Connects (strangely, one has a yellow light now, instead of white). I have restarted Sonos several times on both my computer and iphone. I am on the correct wifi network.The system was working a few weeks ago. I haven’t changed anything in my house.This happens a lot and I’m really sick of it. What good is a sound system that constantly breaks down?Please advise...

This is the same as a closed topic, but I am having the same issue, and the solution on the original topic, that of enabling SMB1 on the NAS, is not working for me. I can connect to the share using windows (once I login using the username/password I have created specifically for that share), but Sonos is still reporting an error. It no longer reports the same error it did before I enabled SMB1 - but still an error and still making it impossible for me to use my new DS220+ for Sonos:I am running DSM 7.1-42661 Update 4, and Sonos is the older S1 setup. The not horribly informative error from Sonos is this: Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\nasnew\music\_MusicFiles” is denied. Anyone got any thoughts? It’s kinda ironic that I had to upgrade from my old DS508 because Windows deprecated SMBv1 so couldn’t access the DS508 on its not upgradable old versio

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

Hi all. Up until recently I was able to listen to a French/Canadian radio station called Funk & Co. I could do this via the Tunein music service.However this is no longer possible. I believe it maybe because the TuneIn service has now completely updated and the station has disappeared from TuneIn.On my mobile I can still stream via OnLineRadioBox.The radio station have told me directly that they are availale to stream from here:  https://cast1.torontocast.com:1440/streamCan anyone tell me if it is possible to get access on my Sonos system to the radio station in any way.Many thanks, Alan ( in the UK)

After successful installation of the latest update my SONOS system has become unusable!  When it does actually connect to a music service or even to my local music library, it constantly stops play only to resume a few seconds or even minutes later.  What is going on everything was working fine before this latest update!!!

I understand Apple Music sends AAC 256kbps to my Era 300’s when using AirPlay2 (despite Airplay2 supporting lossless). My question is, does Amazon send Ultra HD to my Era 300’s when using AirPlay2?  If yes, as established elsewhere on the forums, presumably my Era 300’s would downsample and playback at 16 bit 44.1? I prefer Amazon’s app interface and search, so trying to work out if there are any audio penalties to using Amazon’s app plus AirPlay2 vs Sonos S2 app. 

I have a home Sonos system with 4 components..3 speakers and a bridge.2 of the speakers ( not Roam nor Move) turned on by themselves today with no app open on PC or mobile. I then couldn't switch them off by opening app and clicking stop...I had to manually stop them. I have it all on video!! ??????? Huh????

My wife decided to return our Sonos system. Too much money to spend on the whole system. Problem is I’ve unplugged and boxed up the components to return them. I did not think to remove them from my system in the app. Do I have to plug them back in and remove them or can I have them removed by Sonos? Or just let the next person who buys them set them up and they will drop from my account?

Hi there,When I try to add a new music service to my system, I get an error that states:”You have reached the maximum number of music service accounts that can be added to your Sonos system. Please remove an existing account before adding a new one.”Does anyone know what this limit is? Has it changed at some point? I couldn’t find any info in the forum or support site that specifically called out the limit or error message.Interestingly, I have deleted a couple of services but I still get this error, so at some point in time I was able to have more music service accounts than I have now (30 accounts over 26 music services, plus one voice service (Sonos)).Thanks. 

So i have been reading threads on plusnet and here.   With sonos removing the ability to play music from my tablet with the app on it, i thought i would try out using a USB in the back of the router as a basic NAS So i have gone to library / add new share screen,  input some info, it then goes away and comes back, nothing added,  so its not finding the path, the three lines i tried are below  but is the  slash  / or \  (As sonos preinput)//pnhub2/usb1smbclient //pnhub2/usb1 -U GUEST -I 192.168.1.254(Blank) The other factor is I'm using a usb splitter.

I listen to podcasts on my Sonos all the time, using Pocketcasts. The vast majority of the podcasts work fine, but for whatever reason I cannot get Bill Burr's Monday Morning Podcast or Sarah Silverman's podcast to play on my Sonos system. I can play them on Pocketcasts on my phone, it's only when I use the Sonos app to play them that they don't work. Sonos is going to blame Pocketcasts, Pocketcasts is going to blame Sonos. How do I listen to these two podcasts like I can the other 20 I subscribe to?

Hi I am having issues connecting to my music library on USB connected to my router. I get error codes 900/1000/1001 using S2 app on android and on the Windows app. I have just changed my router to Draytek 2766ac - I have been through every setting on the router but still cannot connect. What am I missing? Its driving me insane because had no issues doing this with last router. ThanksTony.   

Ive added my Spotify account and my Wife’s Spotify account, and the identifying names are showing in the Services & Voice screen to differentiate between them. However in the Browse screen it just shows the name ‘Spotify’ twice so its hard to know which account you are browsing from. Is there any way to show the nominated account names in the browse screen?

Ok I am not sure I am going to be able to ask this correctly, but I will try… We currently have an S2 system with multiple speakers.  We mostly use Apple Music for all of our cloud music uses and Sonos is no exception.  Here is the problem, I would like Apple Music songs we play on our Sonos system to not affect the algorithm (play counts, recommendations, etc) on my Apple Music account.  The songs we listen to as a family (two young kids) and the songs my wife plays for work (preschool) are greatly affecting my Apple Music listening experience on my own devices.  What is the best way to get around this?  I am hoping to make an Apple Music account with a “Family” Apple ID, but how does that affect the Sonos app and voice control?  Just trying to wrap my head around this and see if there is a solution… Thanks!

With the app unloaded, now tapping the Sonos S2 app icon open Sonos to the last used speaker groups music queue instead of opening to the speaker group.Previously tapping on the widget album cover or tapping on the S2 app icon would open S2 to the My Sonos or last used speaker group page.All widget touch points appear to work correctly. To be crystal clear, this appears to be only an issue when tapping the Sonos S2 application icon from a home screen or from the app tray.  I'm not sure why opening directly to a speaker group queue would ever be desired, and if it were to be an option it would be one that we should be able to turn off.Tested/confirmed on Android 13 on Pixel 4a and Samsung S22 Ultra. 

I play Spotify from my iPhone 14 on my Sonos 5 and ERA 100 at home.  Then I leave and play Spotify through a bluetooth headset (Sena 30K0 on my motorcycle.  I’m happily riding along and the tunes stop.  When I can check the phone, I find that Spotify has switched to Sonos.  I switch back, but a few minutes later it happens again. I’ve made sure I have the latest update of the Sonos and Spotify apps, closed the apps, and powered off the phone, but it still happens.  Any idea what is going on and how I can stop it?

Big Sonos user, using it throughout my house daily. I just put down a downpayment on Trimlight lighting, which has music sync capability. I’d love to be able to have my lights beat to my Sonos system. Talking to the Trimlight guy, he says I would need to connect an Aux cord directly in to my Trimlight box (from a Sonos speaker). Is there a Sonos speaker or way that I can do this? Any thoughts? 

I have read that Apple down-mixes Dolby Atmos so that it can be delivered via Apple Music using AAC 256kbps in stereo i.e. they are simulating Dolby Atmos in stereo and I guess this is why they call it Spatial Audio? Does anyone know if this is correct, or whether Spatial Audio is in fact being delivered using the Dolby Digital Plus codec without down-mixing.  Long story short I am trying to figure out whether Apple's Spatial Audio (and Amazon Music Unlimited I guess) is using all of the Era 300’s drivers or just simulating through stereo when playing via S2 app.

When I search for an artist in the Sonos controller app, and click through to view their catalog, it should be possible to order by release date. Also, I would like to be able to distinguish albums from singles or EPs.Especially if an artist has a large catalog, the app does not provide enough information to navigate it.