Controllers and Music services

I recently had the relatively common problem of only having the first 5 albums showing up from my Amazon Music account.  But now, I have a different problem where I’m only seeing (roughly) the first half of my music library (from A through La).  I’ve tried clearing my cache and restarting, but that didn’t work.  This just started a couple of weeks ago (early- to mid- august).  Any help would be appreciated.  

Please could someone advise on the below? We have Sonos speakers mounted in the reception of an office building and are currently using Spotify to stream the music from the PC. I was hoping there would be a way to save entire playlists from Spotify onto the Sonos controller itself, so that they live on the PC Controller and Spotify is no longer required. Is this something that’s possible? Or is it the case that an active Spotify account needs to be linked to Sonos in order to play music?

Good Morning,I was able to get it work this morning with the assistance of technical support but was hoping to get some more information regarding the issue.In short, recently I have been unable to play music on 3rd party apps via Airplay from my iPhone X when the Sonos is connected via ethernet. My iPhone 8 running ios 12 and a Macbook running 10.15.7 both have always worked flawlessly though.The story and set-up:I have had a Beam Gen 1 for my TV for a few years now. The beam is connected to my TV via HDMI ARC and has always connected via ethernet through a switch.About 1 year ago, the Beam stopped playing airplay music from my iPhone X via 3rd party apps. The iPhone X would show the airplay was connected to the device but no sound would come out of the speaker.I updated my system over the weekend and added a Sub Mini, 2 Ones, and an One SL. The Sub mini was hardwired to the switch and paired with the Beam and the Ones and One SL were conne

Good morning,Since this morning, like every day I do my sport, I wanted to listen to my favorite radio for my session. But here I plug in my Sonos Five, I wait for it to be fixed. I activate Wifi on my Redmi Note 10 Pro, and I select the Sonos S2 application and it loads but once I arrive at the menu where there are all the radio and disc icons it returns to the screen starting my smartphone. I tried restarting the phone but to no avail.If you know what it could be I'm all ears.Thank you in advance and have a good weekendActarus

Hi, I’m having an issue connecting to my system via my iPhone. Half my system does but my living room set up (play base and 2 ones) has disappeared. It shows up on my iPad and also on my wife’s devices. Can you help? I’ve not changed phone or router etc 

Recently I've notice that about 25% of the songs in my queue do not display artist and title (my preference) but simply the file name, like track1.mp3. It includes songs purchased from Bandcamp and songs from my own cds - I do not notice a pattern. 

Sadly 2 Sonos advisers have failed to help me link my hard disc which holds my Music Library and my Sonos 1. I need to know how to write the pathway link in my Library Settlings.  

When?

Connected my Move to my Sony tv by Bluetooth and shows connected….but Move doesn’t produce any sound. I turned off the tv and the Move to reset  and still nothing. I see where others are having the same issue. Lots of money spent on a Bluetooth speaker that does not produce sound.  

I have grouped some speakers but can’t figure out how to select them to play music. I am sure it’s obvious to most but not to me

I’ve been trying to connect my Sonos One and Sonos Connect:Amp to the same system, but whenever I try to add the second product to the room that the first one is connected to, the room the first one is connected to does not show up in the list. I am using the S1 app, since my Connect:Amp is only compatible with this app. Thanks for the help!

I have a new wifi with new SSID and couldn't get the network update to work, so I decided to reset all my Sonos to factory default.  Got them working as a new system.  However if I try to add Pandora or Amazon music services, both ask for my login, then say I can close my browser window and seem to have succeeded.  However when I go back to my Sonos app in Android s2 it says connection error and a connection to Pandora could not be made.  I looked through Sonos and Pandora and don't see a way to unregister from my previous Sonos setup

As of last week, when I listen to pocketcasts on Sonos, that activity does not appear to be communicated to the pocketcasts sync cloud. Pocketcasts will not show that an episode has been played and will not retain listening position.The syncing used to work fine, and I haven't changed my devices or configuration since then. I've ensured I'm logged in to both Sonos and pocketcasts, and I've tried reauthorizing the pocketcasts service. No luck. Pocketcasts still seems to have no knowledge of what I play through Sonos.Suggestions?

I recently upgraded my smart home to the HomeKit Architecture upgrade released in iOS 16.4 (after it was initially removed in iOS 16.2), and now my devices can not airplay to any Sonos device

I still can’t see RadioPlayer available on Sonos yet it says the issue is resolved?

I have not been able to update what I think are the last two updates to the Sonos S1 controller on my macbook pro. I click on update now (in the black S1 pane), it does some things and requires my password. I do that and it says: Sonos update failed. An unexpected error occurred, please try again. And that happens every time. (So while the error is unexpected to Sonos, it is very much expected by me). This seems like a longlasting bug (several months). Is there a fix?

Anyone know how to play music stored on an iPad through Sonos Play 1 and 3 speakers that do not have Bluetooth?

My SONOS system is ~old:  Play:5; Play:3; SONOS One (Gen 1); SONOS Connect (Gen 1) [connected to Onkyo TX-RZ50 w/Klipsch tower, sub, ceiling, wall speakers; [plus a SONOS Bridge no longer being used].  So I'm pretty "stuck" with using the S1 (Android) Phone App.  I've wished for a physical app to use with this principally for QUICK access as a system "mute" (or "pause") for phone calls, doorbell, someone walks into the room, etc.  Plus, Volume Up/Down control nice, but not required.  I understand IKEA's SYMFONISK remote might be able to do this, though it requires a smart hub.  IKEA sells the SYMFONISK remote in a bundle with their DIRIGERA hub.  Can anyone tell me whether this IKEA SYMFONISK/DIRIGERA combo will control my SONOS S1 products without the necessity of my also needing to buy any SYMFONISK/SONOS speakers?  

With the release of iOS 17s interactive Home Screen widgets I think it’s time for Sonos to get on that no?

When I try to play any music on Apple Music I am told by the controller that it cannot play the music as there is not enough bandwidth and that I need to check my internet connection. However, the app works fine with Amazon Prime music and the Apple Music app plays fine with Apple Music. So there seems to be some misconnection between Sonos and my network connection. Changing networks, trying a different Mac, varying network settings etc does not change the situation: no Apple Music. Any thoughts on what’s happening and what I need to do to fix the problem? 

I have 2 play 1's and a connect in my system.  I will be playing music through the sonos app (S1) streaming spotify - when the volume just skyrockets.  I try and push it back, or pause the music.  And it is though someone else is moving the volume controls. Remotely.I know it sounds weird.  But it has happened a few times.I did a diagnostic report.  I checked to see if there was any other devices on my home network. Nope.Sonos help suggested that it had to be someone else with my login, or on my wifi login.  I have not given out either.  I changed my wifi name, password.  Changed sonos userpassword.It happened again today. I read about the 2022 hack, and have the latest Sonos update for the S1 app.Any ideas? Any way to combat this? 

Since upgrading to the new Iphone 15 running ios 17.0.2 I cannot use Trueplay - message states Trueplay tuning coming soon!It was fine on my Iphone 12 which was running ios 16.Any thoughts on this being a Sonos or Apple issue and when to expect a solution? 

We use the BBC Sounds app as an alarm every morning, recently the audio will play for an amount of time before dropping out. It will pick up again for a few seconds before dropping again. I’ve tried rebooting, updating and we use a Boost so the products are on a SonosNet. I submitted a diagnostic Any help would be very appreciated! Peter Moderator Edit: Removed diagnostics number from the post

I’ve been chasing this S2 app issue for months (years?), with most of my time spent optimizing my Unifi network settings, using SonosNet and not, etc. Lately, the issue has been plaguing my phone but not my ipad, and I just had an Aha moment. I toggled off cellular, and my speakers appeared instantly! I then toggled off cellular access to the Sonos app, and so far the app is running fine. Fingers crossed this is the final hurdle for me. Wondering if anyone else can reproduce this issue. Sure seems like a bug to me. Cheers, Stephen

Hello. I am currently unable to play any track in my Plex music library through my Sonos S1 system. I can see and browse music fine, but all playback attempts fail with the message shown the title. Further, I am unable to cast to any Sonos device from the Plex app on Android or Windows.For an additional description of my issue, see this thread on the Plex forums:Error Streaming to SONOS - Plex Players / Streaming Devices - Plex ForumBased on errors generated in the Plex logs, this appears to be a TLS handshake issue with the Plex service. My issue is similar or identical to what several users have reported here on this earlier thread: