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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5253 Topics
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

1601640
buzz
2 days ago
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DavidftContributor I
asked in Speakers
streaming from a line in connection

If I connect a cd player via line in to my era 300 pair can I stream it to my era 100 in another room? 

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D
5 minutes ago
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EequalsmcsquairedContributor I
asked in Speakers
Playing fom Android device MP3 music file to Sonos speakers

Is bluetooth an option for Play 1?

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jgatie
1 hour ago
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SebojoshContributor II
asked in Speakers
Why are my Sonos randomly playing Jazz music at 5:00 AM?

For the past few years, I’ve been playing a 3 hour long White Noise track from Spotify on my Sonos One, as well as my son’s Sonos One. I select the track and then click repeat to make sure it continues through the entire night. We’ve never had issues using it this way in the past.Recently, and for reasons unknown, my Sonos Ones in both rooms will randomly start playing Jazz music around 5:00 AM / 6:00 AM. I check both Queues and the only tracks in each one are the White Noise track mentioned above, which is also set to repeat until I turn it off.All software and apps are up to date. I have no idea what’s causing this. There are no alarms set either. Completely random and waking me and my kids up early than necessary everyday.Any one else experiencing this issue or just me?Just had a 30 minute call with Support and after walking me through all of their suggestions, they too admitted they have no clue what’s causing this to happen.Tech, can you please take a look and fix this bug asap?

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Corry P
4 hours ago
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Murreyk2Contributor I
asked in Speakers
Piano disk to Sonos

Hi, I currently have the Piano Disk IQ system with Apple Airport express which communicates to the Piano disk app to play the Piano.  The IQ has to low level outputs that go to a powered soundbar subwoofer combo that sucks. My goal is to be able to connect this to the Sonos system.  I currently have a full Arc system in the same room for the TV. 

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Corry P
8 hours ago
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dadcandanceContributor I
asked in Speakers
One SL working on ethernet, not on wifi

Hello,This was raised several month ago with no answer ():Our Sonos One SL now shows up in the system when wired to the eero router, but disappears when ethernet is unplugged. When visible, the speaker shows wifi activated (in the app).Are there steps to take before unplugging the speaker, to make sure it will still work over wifi?FWIW it used to work (with usual Sonos hickups) for years over wifi, then stopped.

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buzz
16 hours ago
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SMo76Contributor I
asked in Speakers
Troubleshooting Wired Network Connection on Sonos Arc Ultra

How can I confirm a wired network connection on the Sonos Arc Ultra? It keeps switching back to Wi-Fi without confirming the wired connection.

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buzz
17 hours ago
A
allahallContributor I
asked in Speakers
playing music on Sonos Era and airport express speakers at the same time

Hi, I Just bought a Sonos Era product and I thought it would be possible to use it to play music in one room while the same music was playing in amother room via the pair of speakers I always used connected to the central router via an Airport Express. But when I activate one on Apple Music or on the Sonos App, the other gets disconnected.Is there a solution to play music simultaneously in two rooms with a Sonos and a non-Sonos device?Thank you.

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E
20 hours ago
Rickardo
RickardoContributor I
asked in Speakers
Why does the Sonos app not have a 0ms delay option for the line-in adapter?

It's disappointing that the Sonos Line-In Adapter is not included with Sonos speakers and must be purchased separately. Given the premium price of Sonos speakers, this adapter should be supplied as standard, especially since third-party alternatives are incompatible, leaving customers with no choice but to buy the official Sonos adapter.The more significant issue, however, is the mandatory audio delay enforced by the Sonos App when using the line-in adapter. The app only allows delay options ranging from 75ms to 2000ms, with no option for a 0ms delay. This is incredibly frustrating, as it creates noticeable synchronization issues between video and audio, in my case I'm using the Sonos Era 300 speaker with line-in adapter alongside other speakers which creates a noticeable eco in the audio output.Sonos, PLEASE UPDATE the mobile app to include a 0ms delay option! This is essential for a seamless and premium audio experience, which is expected at this price point. 

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jgatie
20 hours ago
J
JensHolsteinKragTrending Lyricist I
posted in Speakers
Im running Sonos on Asus Zen Wifi AX mesh network, everything else is working fine, but not Sonos

So is it just Sonos or is it the combination that sucks? Any body else with this combo? Sometimes Sonos works fine, for a while, then nothing works….. I try to reset something, here or something there, after restarting all Sonos products and restarting the network, then sometimes it starts working, for a while, then speakers start to drop out, drop out of the system….. I read sort of the same description from other users so….  But the question is , is everything the app or is it something with my mesh WiFi, I have looked deep into the configuration but can’t  se anything fishy, am I missing something?

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Mr. T
1 day ago
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Veedawg24Contributor I
posted in Speakers
Roam2 and Move2

Can you play the Roam 2 and the Move 2 at the same time?

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AjTrek1
1 day ago
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Andrew McCletchieContributor II
asked in Speakers
Cable to connect CD player to Sonos Era 100

I am attempting to connect my ageing Marantz CD player to Sonos Era 100 to play CDs in a simple 2 piece set up. I already have the Sonos Line In adaptor and now need the connecting cable from my 2 RCA outputs on the CD player to the 3.5mm plug on the Line In adaptor.Can anyone confirm I am buying the right cable, such as this ?RCA Aux Cable 3.5mm Jack to 2 RCA Audio Cable Y Splitter Adapter, https://www.ebay.co.uk/itm/387804970731?_skw=2+rca+cable+3.5&itmmeta=01JH40RP6E0Z9KSH47H8X66CGV&hash=item5a4afa3eeb:g:ZIUAAOSw1Zdnfmqt&itmprp=enc%3AAQAJAAAA8HoV3kP08IDx%2BKZ9MfhVJKlmjjhkatjIry%2FAMkTfezcZXefczrb4xXMzc4rF%2F4BpSasnSva1vYUuyfe0HwqJSEpxuKP%2BzOJzwLASroVqbi3TpdAIRLMRFLiCj4T2vRToJr2RyRofRf6XRWUA94CGxWwawJARTlOp%2FnhYhb6DW016W%2FXeDbYHE7tDC%2F1ua5FHtH34aALkzfL7i%2FeqVVyuwweFpW49LzSHK84qF4bKW97pnIWMnMDRbZJNsgSEt2WhSbdSs6vi2SRYOHTxU16I1qwyYgHBnug8fNaj%2BNha1LsQ8ZQ3USqDSoOasoI%2BaJ0Bjg%3D%3D%7Ctkp%3ABk9SR6zj4oCJZQOr this ?SOOMFON RCA to 3.5mm Audio Cable Aux 3.5mm to 2RCA Audio

131
Corry P
1 day ago
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Hoops246Contributor I
asked in Speakers
should i need to uodate my products weekly?

I have a beam connected with One SLs in the lounge and the surrounds regularly stop producing sound and require updating, which fails every time. Unless I plug it directly into the router. producing error 30 or some similar variation.  In another room I have a beam connected to 2x play:1’s they never need updating and work perfectly. Never disconnect. All on the same network.  what can I do to stop this happening, it’s getting very annoying.  thanks 

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106rallye
1 day ago
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HarrisimoContributor I
asked in Speakers
Using Victrola Hi Res Turntable with Bluetooth

I recently bought a Victrola Hi Res Onyx turntable (note: NOT the Stream version), and planned to play records on my Sonos speaker setup using the Bluetooth connection.I have an Era 100, which supports Bluetooth, whereas the rest of my speakers are older generation and do not. I’m able to pair the turntable with the Era 100. Should I then be able to group/daisy-chain the Era 100 with my other speakers so I can listen to my vinyls across my entire system? When I try this the Sonos app shows the speakers are grouped but no sound is coming out of the older generation speakers.Any advice gratefully received. 

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H
1 day ago
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Zaid_DaraghmehContributor I
asked in Speakers
Sonos Wifi network streamer ( Code : PORT1UK1BLK )

Hello, I have a project that includes an sound system from Sonos. In this project, I have Sonance speakers and amplifiers, as well as a WiFi network streamer from Sonos (Sonos Port). I connected the speakers to the amplifiers, linked the streamer to the amplifiers, and set up the system using the mobile app.My issue now is that when I move away from the location of the streamers in the rack room, the system disappears from the Sonos app, even though the entire villa is covered by internet and WiFi. When I set up the system on the mobile app, I selected the same local network for the internet. I would appreciate any help to resolve this issue as soon as possible.

476
Corry P
1 day ago
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The Big EContributor I
asked in Speakers
Connect 2 Sonos Roam 2 speakers

How do I connect 2 Sonos Roam 2 speakers to play together.

131
Airgetlam
1 day ago
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CamDukeVicContributor I
asked in Speakers
Adding a stereo pair of Era 300s to an arc and sub for atmos music

Hi, I’m looking at getting stereo pair of Era 300s for music and to connect to my turntable. I currently listen in my room setup of arc, sub gen 3, and Sonos 1 surrounds. If I add another ‘room’ for the stereo Era 300s will it sound weird competing with the Arc and sub for Atmos music as all speaker would be in the same room?

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C
1 day ago
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Peter_254Prominent Collaborator II
posted in Speakers
New update 01/07/2025. 82.3-60160.

Current system version82.3-60160Release date: 01/07/2025In this update:Bug fixes and performance improvements.Fixed an issue with Control4 integrationUpdated without any issues. We'll have to guess which Bug fixes we're talking about :)What is Control4 ?

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U
1 day ago
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Musicsnob 1966Contributor I
asked in Speakers
rebooting a Play 3

After a successful reunion of my play 3 with an experts guidance I was hoping to reunite my second play 3 ….can I reboot this unit on my own ?…..it was previously synched to a different router & server .

132
M
1 day ago
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Byron RoyeTrending Lyricist I
asked in Speakers
play:1 doesn’t connect via the MacOs Sonos App

The MacOs Sonos app does not connect to the Play:1.  The best result is that the app will take a long time to connect then once it does the program plays for about 15 seconds, stops; this repeats for about 3 times then stops playing.  When I try to play a program a waiting to connect message appears then disappears.  A connection is never established..I am using a MacBook Pro running Sequoia 15.3

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B
2 days ago
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AorsharkTrending Lyricist I
asked in Speakers
Airable UK enabled speakers

Any ex My tuner users managed to find reasonably priced alterntaives to Sonos that use airable services?it’s apparent that airable will work around the copyright issues Sonos has faced with my tuner and others so we can no longer access international radio stations in the UK?

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A
2 days ago
R
Rizzo780Contributor I
asked in Speakers
Era 100 won't play using Airplay?

I always play my music through my Windows computer using iTunes or Apple Music, I have a very extensive library.  Last week my Era 100’s stopped playing when using Airplay.  Airplay works on my Roam still, and the Era 100’s work with other connections, just not Airplay.  I tried Airplay through my iPhone, and same issue.   Anybody have a solution to this?

83927
J
2 days ago
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SymphonyContributor I
asked in Speakers
Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

25114
C
2 days ago
A
artarakelianContributor I
asked in Speakers
Sonos Amp and in ceiling/outdoor speakers

I want to purchase 2 pairs of in ceiling speakers ( 4 speakers total) and also 2 outdoor speakers, I want to see will one Sonos Amp suffice for this if i want them all to play the same thing and not divide up my space?

113
buzz
2 days ago
B
Budsy33Contributor I
asked in Speakers
unable to connect to device try again later

Frustrating that cannot add listening devices once I start on one of the devices. Get error message above. Pls advise. 

1838
Stanley_4
2 days ago
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