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Contributor I
March 10, 2026
Answered

I purchased speakers and amp through Best Buy which is being fulfilled by Ultra Discounts Corp

I purchased speakers and amp through Best Buy which is being fulfilled by Ultra Discounts Corp.  Will they be covered under warranty?

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AjTrek1
AjTrek1Answer
March 10, 2026


 

Each company can be different, I suppose, but I’d still want to go to Best Buy first, if I bought a Mac there. It would be up to them to then point me to Apple, as needed.

 


Take a look a the second paragraph found in BestBuy’s terms and conditions of liability.


 

Disclaimers and limitation of liability

BEST BUY PROVIDES THE BEST BUY PROPERTIES AND ALL INFORMATION, CONTENT, AND OTHER MATERIAL MADE AVAILABLE THROUGH THE BEST BUY PROPERTIES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATION OR WARRANTY THAT ANY BEST BUY PROPERTY WILL MEET YOUR REQUIREMENTS, OR THAT IT WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE.

ANY WARRANTY ON ANY PRODUCT SOLD OR MADE AVAILABLE THROUGH A BEST BUY PROPERTY IS PROVIDED BY THE MANUFACTURER OF THAT PRODUCT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BEST BUY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO YOUR USE OF ANY BEST BUY PROPERTY, ANY PRODUCT OR SERVICE PURCHASED THROUGH A BEST BUY PROPERTY, OR FOR ANY INACCURATE INFORMATION GENERATED BY AI AND DISPLAYED ON THE BEST BUY PROPERTIES OR SHARED WITH YOU AS PART OF YOUR INTERACTIONS WITH THE BEST BUY PROPERTIES. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH A BEST BUY PROPERTY OR BEST BUY GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS OR MALICIOUS MISCONDUCT, OR FRAUD.

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20 replies

AjTrek1
March 10, 2026

Sounds like this Ultra Discount Corp is able to purchase from BestBuy at a discount for their clients. If l’m correct the warranty is still valid just the same as if you bought your  Sonos via a professional installer. 

However, I suggest you call Sonos Sales for a definitive answer. 

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Airgetlam
March 10, 2026

Honestly, I’d be contacting Best Buy, or Ultra Discount, and not Sonos. 

Bruce
buzz
Grand Maestro
March 10, 2026

Return policy is likely different.

Stanley_4
Grand Maestro
March 10, 2026

How much did you save over buying direct from Sonos? 

Based on my (not recent) experience with Best Buy, check your manufacturing dates to make sure you aren't getting old versions that may have been improperly stored for many months.

bakerp1Author
Contributor I
March 10, 2026

Didn’t save much at all, very close to retail.

 

bakerp1Author
Contributor I
March 10, 2026

Honestly, I’d be contacting Best Buy, or Ultra Discount, and not Sonos. 

Best Buy pushes you to ultra discount, their third party vendor, and can’t find any info on ultra discount corp which is really odd.

Airgetlam
March 10, 2026

Since they’re the ones who are providing the warranty, and not Sonos, it does seem odd. Fortunately Sonos provides customer (not necessarily warranty) support to all owners, regardless of where the device is purchased, or how old the device is. 

Bruce
AjTrek1
March 10, 2026

It’s been my understanding for years that regardless of where a product is legally purchased the Warranty is the responsibility of the manufacturer which deals with product defects over a specified period of time.

Returns are typically regarding buyer’s remorse or a defect that can be presented to the seller within a 15-30 day window  (in the US) as a courtesy to the buyer. Beyond that courtesy window buyers remorse is gone and product defects are handled by the manufacturer.

It’s no different as when my Samsung TV failed one month before the warranty ended. I didn’t go back to the place of purchase but to Samsung. That’s why it’s important to register your product with the manufacturer and retain the original sales receipt.

So in this case IMO the Warranty is a Sonos responsibility pending any language that voids the warranty based upon how the OP made the purchase. That’s why I suggest contacting Sonos to get a clear understanding of the “warranty” period/responsible party.

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Airgetlam
March 10, 2026

Wildly disagree. Normal ‘warranty’ is processed through the place of purchase, it is up to them if they choose to go through the manufacturer’s process, or simply replace with new. It’s only after the purchase place’s responsibility ends that there is any remaining potential with the manufacturer. As I understand it.

Wildly agree with ‘registering’ the product, though. Something that Sonos handles automatically when you register a product to your account. 

Bruce
AjTrek1
March 10, 2026

Wildly disagree. Normal ‘warranty’ is processed through the place of purchase, it is up to them if they choose to go through the manufacturer’s process, or simply replace with new. It’s only after the purchase place’s responsibility ends that there is any remaining potential with the manufacturer. As I understand it.

Wildly agree with ‘registering’ the product, though. Something that Sonos handles automatically when you register a product to your account. 

Well I have to “Wildly” disagree with the first statement. Although, I haven’t had an extended need to request product service for a defect in years except for my mention of my Samsung TV. However l’d direct you to Apple regarding 3rd party warranty products sold by Apple.

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