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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,915 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4915 Topics

Recently active

Most replies Most views Newest first

VashjeContributor I

asked in Speakers

trueplay not working

Cannot get trueplay to set up my two play 1 and beam after moving. Very annoying. The app starts and the test tones are heard but it cannot fintune. Tried a friends phone as well as reboot iPhone. IOS version is 17.6.1 and Sonos app version 80.12.03.I have a hearing devices and therfor a surround system helps me hearing. But now I hear the music very (very) loud but the voices…way to soft. I switched on the speech amplifier but not enough. The sound is terrible and I cannot watch TV. Sound is totally unbalanced. And I cannot adjust a thing. please help, much appreciated!

285

9 minutes ago

sunny.socksContributor I

asked in Speakers

There was a problem connecting your Sonos One to ".

I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful.

1070828

12 minutes ago

Pierrot73Contributor I

asked in Speakers

Airplay not working from iPhone Music

I have 2 x Ikea Syfonisks and 1 x Beam (Gen 1). System has been working or for a few years. I usually Airplay from Music app on my iPhone. Now when I try to play to a speaker it connects momentarily (no sound) then just jumps back to the iPhone. All speaker are visible and I don’t get an error just it just won’t ‘stick’ on a speaker (or speakers). The systme works if I play from my Apple Music library within the Sonos app but I prefer to use the Music app directly (and have always done so in the past). I’ve reset the router, switched all the speakers off and on again. No luck, any suggestions?Edit: i just tested from my iMac using Music and I can connect – so presumably this is a Music app on the iPhone problem?

224

2 hours ago

RogerFromAccountsContributor I

asked in Speakers

SONOS has the worst software team ever

It should be a very simple product - it just streams audio over WiFi. Yet after many years the initially very buggy software seems to get worse and worse.Every time I change WiFi setup I go through a massive world of pain trying to set up the speakers. This time I simply can’t set them up. Lots of factory resets, lost of trying to upload latest software (9 times out of 10 doesn’t work and gives random error codes, despite following instructions), trying to join the WiFi (again lots of random error messages). The after 3 hours in a cycle of despair, I get one speak to work. The other takes another two hours of going around in circles. That one works - but the other is now no longer working. I go around the cycle again. Now nothing works, despite following all instructions carefully.Anyway, key conclusion is that this is a company which has incredibly poor software management. The overall design must be incredibly poorly thought through and error prone. There can be zero testing. Why els

AroraContributor I

why can't i find sonos tube app on my new android phone?

444

2 hours ago

camillo777Headliner I

asked in Speakers

app takes ages to update rooms playing status

Opening the app is very slow on updating the room status. I usually start music from Spotify Connect or by pushing the hardware button on the speaker .I then open Sonos app to set the sleep timer or change volume.App takes ages to update that something is playing and what's playing.Wifi network is currently working really well so it's a Sonos app issue.

363

2 hours ago

Jono101Contributor I

asked in Speakers

Trouble connecting Era 100 and Roam on home wifi

I have two Era 100 speaker and a Roam. The two Era 100s operate fine on the home wifi system. I can see the Roam but when I choose to play “everywhere” including the Roam I get a message “Unable to connect. Try later.” They are all showing in settings as being visible and on the same wifi system. I have tried re-setting wifi etc. Any ideas?

2 hours ago

statevariableAvid Contributor II

asked in Speakers

Unable to switch on one microphone of a pair

For some reason I am unable to switch on the right speaker of a pair. The left one is fine (and displaying the green light). Many thanks for your help.

3 hours ago

JBBNDEContributor I

asked in Speakers

Stereo Support for 3.5mm Audio In

I am aware of the support articels for Stereo Sound https://support.sonos.com/en-us/article/create-a-stereo-pair and connecting a line in audio source via the 3.5mm connector https://support.sonos.com/en-us/article/listen-to-your-turntable-on-sonos.What these articels do not state is if the audio source is connected to one Stereo capable speaker (eg the Five via the 3.5mm line in) that both speakers will actually Stereo or if the other speaker will not play anything or only mono. Maybe I overlooked an article so any advice would be appreciated.

379

5 hours ago

MauriceBuckleyContributor I

asked in Speakers

new wifi router

Changed WiFi provider and can’t get my Sonus devices connected.

915

5 hours ago

JCA0670Contributor I

asked in Speakers

Choosing Sonos through Apple Music

I have all my Sonos speakers showing in Apple Music, but whenever I choose to play through a Sonos speaker it plays for 2 seconds and then the sound stops. However the Sonos App shows that music should be playing.Anyone else had this problem?

6 hours ago

gedarndContributor II

asked in Speakers

Era 100 stereo pair disappearing - longterm software bug?

so I have an ongoing problem with a Era 100 stereo pair - they just disappear from the app for a period of time. The interesting thing is that you look into a lot of reports of this problem, it’s always right speaker that is causing it, it crashes out taking the pair with it. if you unpair and make the left the right, when it crashes out, it’s still the right speaker in the pair doing it which eliminates the idea it is the physical unit but something in the Sonos software.Tried on three clean networks using Asus, net gear and now UniFi - occurs on all. The other interesting thing is looking at network logs, it’s not disconnecting from the network and still sending traffic but to do what is unknown.Anyone aware of what is causing this or if Sonos is aware - it does not feel it can be fixed on the user side or by the pointless network voodoo that people here suggest (“retuning to channel 666 while on one leg fixed it for me”).

293

7 hours ago

ClivierContributor I

asked in Speakers

Help for ERA 300 speakers positioning

Hi,I am having an argument with my partner about the position of the second Era 300 I just ordered.Here is a picture of our living room : As you can see, we have a first sonos Era 300 on a furniture on the right. We cannot put them behind the couch. I am intending to put the second Era 300 on the left, attached to the wall thanks to the Sonos wall mount system.I have now a conversation with my partner who would like the Era 300 to be put at the top of the wall (see the red cross behind) where as I think that it should be at the same position than the first Era 300 but on the other wall (see the yellow cross behind):What do you thing about out respective position ? Do you think the Trueplay calibration can help compensating the fact that each speaker is not in front of the other ?Thanks for your time !

151

8 hours ago

Rizzo780Contributor I

asked in Speakers

Era 100 won't play using Airplay?

I always play my music through my Windows computer using iTunes or Apple Music, I have a very extensive library. Last week my Era 100’s stopped playing when using Airplay. Airplay works on my Roam still, and the Era 100’s work with other connections, just not Airplay. I tried Airplay through my iPhone, and same issue. Anybody have a solution to this?

21413

10 hours ago

KT27Contributor I

asked in Speakers

Era 100s with Sub Mini

I currently have two Era 100s working in stereo for listening to music. I am happy with the overall sound but considering adding a sub mini. Will the sub mini make a noticeable difference? If anyone has done this upgrade was it worth the expense?

924

16 hours ago

pkeeContributor I

asked in Speakers

Sonos Era100 speakers stop mid-way with no sound while the Sonos app continues to play.

Hi, I’m new to the community and would appreciate any help. I’ve been searching for an answer but haven’t found one yet. I have two Era 100 speakers that have worked perfectly for almost a year. Recently, they’ve started stopping in the middle of a song, regardless of the song or source. The Sonos app still shows that the music is playing, but there’s no sound from the speakers.I’ve tried pausing, playing, and restarting the app, but none of these actions resolve the issue. The only way to restore sound is by saying, “Alexa, play…” which makes the speakers work again. After that, I can use the Sonos app to play music as usual. However, the problem returns after a day or two.Has anyone experienced this issue or know how to fix it? Thank you in advance!

697

16 hours ago

occasionalforum_userContributor I

posted in Speakers

sonos stops after one song

I’ve seen conversations on this subject. Sonos suggesting it’s a wifi problem is a great example of corporate gaslighting. They updated their app and now it’s trash. Own up to the trash.

17 hours ago

Sweet louContributor I

asked in Speakers

Pairing old and new speakers to Arc.

I have the Arc and 2 One's. Could I add 2 new Era 100s to the Arc with the 2 One's?

121

21 hours ago

HarpymorganContributor I

asked in Speakers

setting up Era 100

Hi all,I have two Era100s. They worked fine out of the box, but now after about 6 weeks, I cannot set them up both in one room. I can if I choose stereo pair, but as they are so far apart I don't want to do that. If I add one first to a room, for instance "kitchen", when I add the second one to "kitchen" it sets up "kitchen 2", so each speaker has a separate room. I've been one the phone to sonos for a bout an hour and they see the problem but so far haven't offered a solution.

324

1 day ago

Buzz67Contributor I

asked in Speakers

will not find sonos networrk on wifi, no products found, etc, etc.

New address and internet provider. Reset and connected with Ethernet. Worked for five minutes. Now I can’t connect to Wi-Fi, Sonos network is not on Wi-Fi. Products are not recognized. Cannot connect individual speakers or system. Deleted Sonos app and tried again with new app. Same problem on previous Wi-Fi at previous house. Sonos seems to find a new problem each time I find a potential solution. I have been without music now for three weeks. Either a solution is found in next week or I trash sonos products

302

1 day ago

DanNeedsHelpContributor I

asked in Speakers

Right password, but keep getting wrong password for WIFI error

Hi everyone This is my first time posting for help, so apologize if the answer is somewhere already on here. I haven’t been able to find a solution that works so here I am…. I have a Beam and two One SL's which I used to create surround sound. My One SL's kept losing connection, so I tried to factory reset them with my Beam to try and set up a new system. Now nothing will connect to my WIFI. When setting them up, after it asks me to put in my WIFI password, I enter the correct password and then there's an error to say incorrect password. The error flashes up almost immediately, like it hasn’t even tried to connect. It is definitely the correct password as I copied it from the router. Even when I use an ethernet cable it’s asking for a password. It's not a frequency issue as I have many 2.4ghz products connected to my router. I know it’s not the network as everything use to connect fine to it. Kind of lost what to do as there’s no real help online that I can find, and I waited 50 minute

34922

1 day ago

SymphonyContributor I

asked in Speakers

Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

588

1 day ago

gmbardmanEnthusiast II

asked in Speakers

Crossfade not working

Updated Sonos yesterday and now crossfade is broken.Has anyone else experienced this and do you know of any workarounds? Version 16.4.2Build: 81158074

Rose.cContributor I

All my Sonos products are now not connecting and giving the error code 1,000. Does anyone know what this means as I can’t find anything about it or how to fix it?

291

1 day ago

VelbaekContributor I

asked in Speakers

adding an Era to make more filling music experience

HeyI've got a surround setup with an Arc, 2 fives and 2 subs. It's setup at the tv and couch area, which is part of a big room which is also the living room.I've been think of adding an extra speaker (Era 100) to fill the room a bit more, when listening to music. But i have to add it as a different group if so. But hence a different group and not stereo, i'm worried i'll sound a bit off compared to the other speakers

293

1 day ago

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