Speakers

I have a mid sized living room about 50 sq meterwhich sub should I get: mini vs sub 4 ? Pairing it with a pair of Era 100si see the sub 4 is more recent  so perhaps a better choice? 

Hey folks,I eventually decided to migrate from S1 to S2. All my devices are compatible. So in the S1 app I clicked “upgrade to S2” (or whatever the wording was). Next the app asked me to install the S2 app, which is what I did. Opening the S2 app the system is detected but I get a prompt saying that the system is only compatible with S1. So I’m stuck: can’t upgrade from the S1 app and can’t add all the speakers to the S2 app.I’m sure that people had the issue before. What’s the best practice to resolve this?Would resetting to factory help?Thank you,mrpase

So to keep it simple; 3 units, two of them used as a surround setup with a beam. Since having them they work fine for hours, weeks, months until…. You up the volume. Then they start dropping out. All units (play ones) suffer from this issue.  I have had numerous cases over the passed years….. Sonos had me try everything; change channels, swap the setup, wired setup…..they keep insisting it is network related…. or power related (yeah right) the only thing cutting the power is the units themselves because they seem to have an issue. this can’t be network related or they would cut out / reboot more often. It only happens at higher volumes. I have even tested one of the units paired directly to a teltonika wired / wireless 4G routers and it still cut out / rebooted (powered of my home router) and even on a wired connection with this router it happened. Diagnostic:[redacted] I am 100% c

There is a real snag with the new pair of Sonos Era 100 and my Mesh Deco X50 where I am getting kicked off and having to reselect the speakers and start from scratch. I have pretty good patience but having done this some 30-40 times I am wondering if there is something non compatible about mesh (which moves across networks) and Sonos wanting to be static on one router.In have Set a preferred routers for the Sonos and my phone  rebooted the rooter and mesh and updated all the software  tried using the Sonos from another device to check its not my phoneAll / any advice welcome. 

I will mostly use my speaker for music TV going to sleep. Relaxation mood swings. Mostly more about myself and making sure the vibe or feelings are up to point and sets the mood.

Since updating I've noticed a sudden drop in  volume.First noticed it while listing to Apple music. a short way into a song the volume dropped, I turned it up and it happend again. Didn't think too much of it.But then it happened while watching TV, so I turned the volume up, then a few seconds later the volume shot back up.Anyone else noticed this?Any thoughts?Hope it's just the update.Jon Izzard 

My setup has Arc, Sub Gen3, Two Era 100’s, Two Era 300’s  I have an older Arc and a pair of Era 300’s set to the side of the soundbar but I have been getting that annoying pop or crack sound as I’m watching any content. I  have tried a number of things:I have set them as a stereo pair and still that does not work. Popping happens. Reset the speakers. Set them as a separate set and they still pop.  I have restarted my home network and added them back in and nothing is working. Has anyone gone through this or found a solution. Initially the Soundbar and Era’s were all popping but now just the Era 300’s are doing that after I was sent replacements for the soundbar and Era300’s. I’m at my wits end and so angry since these speakers don’t come cheap. 

Hello all. New to the Sonos ecosystem and an having this issue as described by a previous post. The post was locked with. I solution being provided and I have searched far and wide for a solution. All of my Sonos speakers, no matter the room they are in, will go into a “perma-mute” showing a solid green light. Only way to unmute is to physically touch the volume on the speaker or to go into the app and tap the unmute button. Please help! 

Hi All,has any one had a similar experience?My ethernet lan and wifi has been “untouched” (no new clients added - except occasional cell phone upgrade) and working fine for 6 years with no new clients etc added - I have 13 sonos units, 8 unifi wifi aps, 10 managed switches and 180combined network clients. It was working fine (ethernet lan and WiFi) for 6 years then early december 2025 it went crazy with multiple clients constantly appearing and then disappearing off the network, clients unable to connect with each other and the internet.  Nothing worked. As a precaution I replaced the old router (10 years old) and unifi wifi controller (8 years old) but still no improvement, then disconnected individual switches and wifi aps to test if they were the cause - they werent. DNS settings were checked as well. in summary, only when all 13 sonos units with powered down and disconnected from the lan / wifi did the network behave itself

I am absolutly fed up of having to reboot my router to access Sonos from my phone. I have a VPN, but not only do I tunnel it, I turn it off, I restart my phone, but no, if I want to run Sonos from my phone I nearly always have to reboot my router. Honestly, I love the sound but the application and connectivity, I can never recommend this product or even contemplate any upgrades. 

I have 2 speakers which stubbornly refuse to allow the full 45 second Truplay sequence to complete due to back ground noise. Is this a thing? can you counter the background noise message? I have done the tune thing in a row which is totally silent of background noise and its driving me nuts 

I am facing an issue where I cannot add a factory reset  play:1 & play:3 to my existing system. When I go to add the play:3 I get this message:We couldn’t find any Sonos products on {WI-FI Name} so we can’t set up your Play:3. Try again later This is very weird because There is a Ray, Sonos Roam and 2x One’s and an existing Play:3 already registered on the WiFi network. What might cause this? I’ve tried multiple resets, power cycles, wifi & direct ethernet connection. Another post suggested that it would be best to forget the wifi network and update it. So powered off all registered products and wired the existing Play:3 to my router. I powered on all the speakers and updated the network first through the Roam then the Ray (the ones are grouped to the Ray for surrounds). The app shows the “Add your Play:3” banner, but when I try to set it up the error in quotes happens. I’ve tried multiple andr

I have very old Play 3 and Play 5 and brought them out of storage. Can they connect to wifi? If so: how?not tech savvy

I have a SONOS 1SL, that has been working fine for 3 years. Now it is not.  After spending hours on the phone with tech support, they said it is my modem, but they could not tell me what modem to purchase.  They could only give me a few names of what NOT to buy. Not very helpful.  Any suggestions?  I am with Bell for internet

Dear Sonos team,I love 7 of my 9 Sonos speakers. Please help me love my Era 300s.I recently upgraded my surround setup with the Arc ultra and two Era 300s. I did this for two reasons:1 I wanted a better home cinema experience with Dolby Atmos. This is working great.  2 I wanted a better music listening experience. This was what convinced my wife that we should get the era 300s, and she is less than happy (I am sad also).The Era 300s are marketed as premium surround speakers, but when set up as surrounds their main driver is turned off. This would make perfect sense if you could seamlessly switch to a stereo pair for music with the main driver on. Unfortunately, you have to completely reconfigure and re-Trueplay the system to switch between music or watching a movie. Please please Sonos team, could you answers the following questions:1 Will it be possible (with a future update) to save two different configurati

I have had a Beam with Ones in a stereo pair working rock solid for a few years. I also have a Five and a Move 2 and have had no issues at all. I’ve just added 2x Era 100s and a Sub mini to my setup. The Era 100s are in a stereo pair with the sub in one room (my office)At least once a day, the stereo pair drops/breaks down, with music just coming from one Era 100. The only way i can get it back together is to power cycle the speakers. I use the Sonos app mainly to play music but occasionally use Airplay and my Connect+Turntable. I’ve not noticed any cause+effect with the chosen source and stereo pair drops.My office has the router located in it, so the wifi signal is full strength. I have no other issues with my network or speakers.Any ideas why this is happening and how i resolve it please?

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

I’m experiencing intermittent dropouts with my Playbar (and surrounds) when playing music (from a NAS) or streaming radio. The audio will stop for around 20s then start again. - This can happen between 2-5 times within an hourIt doesn’t happen when watching TVAll of the wifi connections on the apps (Sonos, Deco and support matrix) all show strong/green.I have a TP deco mesh system and Sonos is wireless.I don’t experience the issue with other stereo pairsIt is not possible to hard wire the playbar, although I can hard wire a Play 1 (which is next to the main deco box), although I invested in the Deco mesh to solve previous SONOS issuesAny ideas?

I have a secondhand sonos play 1 and amp and have done the factory reset but struggling to set up both units. I have downloaded the Controller ap as its an older version but it keeps prompting me to update the app to Play 2 when I have a play 1. How do I set up both units please? 

When watching TV - how can I resolve the popping and clicking noise from my Era 300?.

I have a Sonos One unit, probably 5 years old, that I originally had in one room and moved to another. I changed the room in the app and inevitably it always switched back to the old room.I have tried factory resetting it twice and it still goes back each time. How is this so hard?Fun fact: Sonos software is so great that there’s actually no way to remove a device from your system in the app. 

After coming home from a month long vacation, my Sonos system shows it’s not connected. This has happened before. I purchased and used NordVPN. Last time I used ExpressedVPN. Every speaker shows not connected except for Move & Move 2, which connects and playing. I disconnected vpn on my iPhone and iPad when we got home today. All of my speakers should show up?

I have two sub mini hooked up to my Sonos Arc and my two Era 300. But my app says subs are not hooked up

I’m running 2 Sonos Play:5 pairs with a Sonos S1 app (version 11.15.4) on an iMac-m1 on the latest Tahoe 26.2.  I have an ethernet connection to one of my Play:5s.  My audio is coming out of my m3 via USB and then going through a USB->earphone type plug into the Play:5 that has the ethernet connection.  I had to rebuild the iMac-m3 that I use as my main computer and now find that when I play music on the m3 and then pause or stop the audio, the S1 app drops out of play mode after 15 seconds.  If I then hit play and DON’T play any music it does not drop out of play mode.   Is there any way to make it revert to the previous condition where it will always stay in play mode until I hit stop? Thanks.