I purchased speakers and amp through Best Buy which is being fulfilled by Ultra Discounts Corp. Will they be covered under warranty?
Question
I purchased speakers and amp through Best Buy which is being fulfilled by Ultra Discounts Corp
Sounds like this Ultra Discount Corp is able to purchase from BestBuy at a discount for their clients. If l’m correct the warranty is still valid just the same as if you bought your Sonos via a professional installer.
However, I suggest you call Sonos Sales for a definitive answer.
Honestly, I’d be contacting Best Buy, or Ultra Discount, and not Sonos.
Return policy is likely different.
How much did you save over buying direct from Sonos?
Based on my (not recent) experience with Best Buy, check your manufacturing dates to make sure you aren't getting old versions that may have been improperly stored for many months.
Honestly, I’d be contacting Best Buy, or Ultra Discount, and not Sonos.
Best Buy pushes you to ultra discount, their third party vendor, and can’t find any info on ultra discount corp which is really odd.
Since they’re the ones who are providing the warranty, and not Sonos, it does seem odd. Fortunately Sonos provides customer (not necessarily warranty) support to all owners, regardless of where the device is purchased, or how old the device is.
It’s been my understanding for years that regardless of where a product is legally purchased the Warranty is the responsibility of the manufacturer which deals with product defects over a specified period of time.
Returns are typically regarding buyer’s remorse or a defect that can be presented to the seller within a 15-30 day window (in the US) as a courtesy to the buyer. Beyond that courtesy window buyers remorse is gone and product defects are handled by the manufacturer.
It’s no different as when my Samsung TV failed one month before the warranty ended. I didn’t go back to the place of purchase but to Samsung. That’s why it’s important to register your product with the manufacturer and retain the original sales receipt.
So in this case IMO the Warranty is a Sonos responsibility pending any language that voids the warranty based upon how the OP made the purchase. That’s why I suggest contacting Sonos to get a clear understanding of the “warranty” period/responsible party.
Wildly disagree. Normal ‘warranty’ is processed through the place of purchase, it is up to them if they choose to go through the manufacturer’s process, or simply replace with new. It’s only after the purchase place’s responsibility ends that there is any remaining potential with the manufacturer. As I understand it.
Wildly agree with ‘registering’ the product, though. Something that Sonos handles automatically when you register a product to your account.
Wildly disagree. Normal ‘warranty’ is processed through the place of purchase, it is up to them if they choose to go through the manufacturer’s process, or simply replace with new. It’s only after the purchase place’s responsibility ends that there is any remaining potential with the manufacturer. As I understand it.
Wildly agree with ‘registering’ the product, though. Something that Sonos handles automatically when you register a product to your account.
Well I have to “Wildly” disagree with the first statement. Although, I haven’t had an extended need to request product service for a defect in years except for my mention of my Samsung TV. However l’d direct you to Apple regarding 3rd party warranty products sold by Apple.
Each company can be different, I suppose, but I’d still want to go to Best Buy first, if I bought a Mac there. It would be up to them to then point me to Apple, as needed.
Unless you are dealing with an extra warranty purchased through the seller, the manufacturer’s warranty is the responsibility of the manufacturer. Some retail stores may take the item back after the normal return period, but that’s just for PR purposes (or to shut up an irate customer who is making a scene). But ultimately, it is the manufacturer’s responsibility.
Unless you are dealing with an extra warranty purchased through the seller, the manufacturer’s warranty is the responsibility of the manufacturer. Some retail stores may take the item back after the normal return period, but that’s just for PR purposes (or to shut up an irate customer who is making a scene). But ultimately, it is the manufacturer’s responsibility.
In some cases, the retail store can effectively act as the manufacture’s representative and accept the return, or perform the repair, at the manufacturer’s expense. The obvious example of this is a car dealership, but other dealerships follow a similar model.
In the case of Sonos, there are no repairs, and I doubt any retailer can accept a warranty (or diagnose if a warranty replacement is needed) on Sonos behalf. Worth noting though that I think the setup process effectively acts as a registration as far as I know.
Each company can be different, I suppose, but I’d still want to go to Best Buy first, if I bought a Mac there. It would be up to them to then point me to Apple, as needed.
Take a look a the second paragraph found in BestBuy’s terms and conditions of liability.
Disclaimers and limitation of liability
BEST BUY PROVIDES THE BEST BUY PROPERTIES AND ALL INFORMATION, CONTENT, AND OTHER MATERIAL MADE AVAILABLE THROUGH THE BEST BUY PROPERTIES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATION OR WARRANTY THAT ANY BEST BUY PROPERTY WILL MEET YOUR REQUIREMENTS, OR THAT IT WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE.
ANY WARRANTY ON ANY PRODUCT SOLD OR MADE AVAILABLE THROUGH A BEST BUY PROPERTY IS PROVIDED BY THE MANUFACTURER OF THAT PRODUCT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BEST BUY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO YOUR USE OF ANY BEST BUY PROPERTY, ANY PRODUCT OR SERVICE PURCHASED THROUGH A BEST BUY PROPERTY, OR FOR ANY INACCURATE INFORMATION GENERATED BY AI AND DISPLAYED ON THE BEST BUY PROPERTIES OR SHARED WITH YOU AS PART OF YOUR INTERACTIONS WITH THE BEST BUY PROPERTIES. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH A BEST BUY PROPERTY OR BEST BUY GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS OR MALICIOUS MISCONDUCT, OR FRAUD.
All interesting but likely only applies to a new product, how Sonos treats a returned, reboxed and resold unit would be my concern.
Sonos did right by me with the old and damaged devices Best Buy sold me. Once we sorted out the issue that they had been stored for over a year in a shipping container in the Phoenix summer heat, and that Best Buy had sold them to me as new, current stock, Sonos made it right.
That mess also trained me to NEVER trust a store receipt to remain legible over time. The Best Buy ones were so faded it took photographs and tweaking to see the original printing. Now every expensive receipt goes into the copier for an archival copy.
All interesting but likely only applies to a new product, how Sonos treats a returned, reboxed and resold unit would be my concern.
Sonos did right by me with the old and damaged devices Best Buy sold me. Once we sorted out the issue that they had been stored for over a year in a shipping container in the Phoenix summer heat, and that Best Buy had sold them to me as new, current stock, Sonos made it right.
That mess also trained me to NEVER trust a store receipt to remain legible over time. The Best Buy ones were so faded it took photographs and tweaking to see the original printing. Now every expensive receipt goes into the copier for an archival copy.
I’m quite sure many can point to a one-off experience. However, I’m only discussing the legal liability that a warranty may cover and the primary party responsible which I contend in a court of law is the manufacturer.
A retailer in some cases will circumvent their official policy regarding a warranty on a product they sell even though they didn’t manufacture the product. See
Sonos has a warranty on all its (branded) products which can vary by region. In the US It’s 12 months. After that it’s just a 30% discount toward a new product. Sonos can choose to offer a new product but they are legally under no obligation to do so. Sonos now offers a 3rd party warranty (at cost) to cover defects beyond the normal manufacturer’s warranty.
As an aside manufacturers and resellers are careful when circumventing their policies regarding products they manufacture or sell so as not to set precedent that could result in a class action or void their warranty and/or return policy.
Sonos sells products by Sanus but do not warranty them beyond the applicable return window. Ergo at that point Sanus is the responsible party.
All interesting but likely only applies to a new product, how Sonos treats a returned, reboxed and resold unit would be my concern.
Spent some time reading the Sonos documents here and didn't find the answer I was looking for.
Found limits when not buying from an authorized reseller, but nothing directly mentioning used/open-box/returned product from an authorized reseller. Did see the remaining warranty could transfer to a new owner though.
I worked retail big box back in the 90s. Not Best Buy, but a regional big box store that was similar (Lechmere, throughout the New England area). They were your typical big box - appliances, electronics, computers, household goods, etc. Pretty much the New England Best Buy. They had all the perks - extended warranties, VIP cards, Magnolia type screening rooms.
It was there I learned all about things like “break in” periods for electronics (that happened to last as long as the no questions asked return policy), “equal cable lengths” so the electrons arrived “in sync”, and “A/B comparisons” that involved a slight nudge of the volume knob in the demo room.
Anyway, the things we saw when it came to returns and warranties were mind blowing. We saw returns of Craftsman tools and Kenmore appliances, which were only sold at Sears. We took them back. KitchenAid mixers that were at least 30 years old. We took them back. Lawn tools with rust and dirt on them. We took them back. About the only thing we refused was when people tried to return a bunch of computers that were stripped of their mother boards and hard drives. The bar was set that low, and it was all for PR purposes. The suits just didn’t want the hassle of people screaming at customer service.
All interesting but likely only applies to a new product, how Sonos treats a returned, reboxed and resold unit would be my concern.
Spent some time reading the Sonos documents here and didn't find the answer I was looking for.
Found limits when not buying from an authorized reseller, but nothing directly mentioning used/open-box/returned product from an authorized reseller. Did see the remaining warranty could transfer to a new owner though.
I would say that open/box which would be in a retail store would carry the same warranty as new provided the new owner can provide sufficient documentation to the fact that it was an open box purchase.
Products returned to Sonos that can be resold would must likely fall over the refurbished category and still carry a full warranty.
I can concur with what
However in the STRICT definition of a Warranty regardless of where the product is purchased the Manufacturer has the responsibility to honor it. Retailers going off message to pick up the mantle outside of a manufacturing warranty is strictly a person choice. Why do you think retailers ( including Sonos) push extended 3rd party warranties as another revenue source.
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