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Groups not working over airplay

  • February 25, 2026
  • 1 reply
  • 15 views
S

I am repeating a topic as posted below and in many other threads. It seems that Sonos have not fixed it. All software updates have been done on my side and yet it still does not work. Is there any danger that Sonos might actually care about their customers?

 

 

I found this “closed” topic about Sonos group doesn't work for Airplay.

D

Sonos acknowledged that it is a reproducible problem. Yet eight months later, I am still experiencing the exact same problem. I hope that Sonos understands that closing the topic doesn't mean the problem is solved. You actually need to fix your bug.

1 reply

Airgetlam
  • Airgetlam
  • February 25, 2026

Sonos uses an automated system that looks at length of time since the last activity in a thread to ‘close’ threads. The only threads they manually ‘close’, there is always a post from a moderator explaining why the thread has been closed. 

If you’re still experiencing this issue, Iwould recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t take the assumption that your particular issue is the same as others. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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