Hoping I’m not the only one. Out of the blue a few days ago, when asking our Sonos 1 to play a song via Google assistant/youtube music, it now says “sorry I can’t do that on this device”. I’ve deleted,readded,reauthorized, rebooted, reinstalled (I’ve re-everythinged). No luck. Works fine on my iPhone via Siri. Why don’t Sonos and Google play nice?
Answered
youtube music “I can’t do that on this device”
Best answer by Jamie A
Hi
I’m sorry to hear that you’re having trouble with using Google Assistant on your Sonos One.
There was an issue recently with Google Assistant on some systems where it would require a reauthorization to fix. We still have this listed on our status page, but if you’ve reauthorized after the 28th of January, then you may be experiencing a different issue.
If you’ve followed the article linked on the status page for Google Assistant commands not working, then I’d recommend reaching out to our support team for additional troubleshooting as they have the necessary tools available to look into your system.
I hope this helps.
+17Hi
I’m sorry to hear that you’re having trouble with using Google Assistant on your Sonos One.
There was an issue recently with Google Assistant on some systems where it would require a reauthorization to fix. We still have this listed on our status page, but if you’ve reauthorized after the 28th of January, then you may be experiencing a different issue.
If you’ve followed the article linked on the status page for Google Assistant commands not working, then I’d recommend reaching out to our support team for additional troubleshooting as they have the necessary tools available to look into your system.
I hope this helps.
Hello im having the exact same issue with my sonos one.
Did you get yours to work?
I tried removing sonos from Google home and adding Google assistant in sonos app several times. No luck.
What did the support team say, when you called?
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