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I have an Arc in my ‘living room’ connect to a LG C1 tv. I ask Alexa to turn off ‘living room’ (lights were on and tv was off) and lights turn off but the tv turns on! Here’s what happens:Ask Alexa to turn off tv when tv is off- will turn on tv (how do I fix this?!?!?)Ask Alexa to turn off tv when tv is on- works correctly and turns tv offAsk Alexa to turn on tv when tv is off - works correctly as tv is turned onAsk Alexa to turn on tv when tv is on- works correctly, tv stays on When I unplug the arc and use my dot, and ask Alexa to turn off ‘living room’ now tv is not affected anymore. So it seems the Arc is doing this… any help?!?

Hi,can anyone tell me whether Sonos has sorted the issue with Dolby digital + ?. I’ve recently bought a beam and after setup it only outputs stereo and I’ve read a lot of issues about this over the last couple of days, although my Samsung ru8000 65” allows Dolby digital +. Is it worth me sending the beam back and getting an arc or will it make no difference ?

Hello Sonos, I have a problem i can’t figure out, it started not long ago.we have a play 5, in our living room, sonos one sl, in our kitchen, and a play 1, on our first floor.  When We play music, and have them all 3 playing, then the play 5, drops out - if i disconnect play 1, then there is no problems.if play 5 is running, then i cant get play 1 to work.  diagnostic report : 1249672719 kind regards Lars Renner

After restarting my Wi-Fi, my 2 Sonos controllers aren't working and don't seem to see the rest of the system (speakers).  Its all WiFi etc.  I've tried a factory restart on one but that hasn't worked.   Ive taken my Sonos Connect out of the system but that shouldn't matter?

Help, I can’t hook up my “SMART” Toshiba tv (no bluetooth) to this Sonos Beam.   

Hi,I’m investing in Sonos environment and I will buy soon a Sonos amp to power some in-ceiling speakers and I was wondering whether I could “recycle” and integrate in my Sonos environment one speaker I bought years ago which has an amazing sound.It is a Geneva Lab model M speaker which is basically as powered speaker with a dock for iphone on the top, a radio tuner inside and also a Line-In 3.5mm plug at the back.Here’s an idea of the Geneva Speaker, this link is for the S model which basically the same but without the Iphone dock on the the top:https://appleinsider.com/articles/13/08/31/review-geneva-lab-model-s-wireless-speaker Do you think I could connect the Sonos amp to the Line-In of my Geneva speaker in order to stream music to all my Sonos speakers but also the the Geneva speaker?I that’s possible, what sort of materials/accessories is required to connect both?Many thanks in advance for your advice!  

For some reasons the Local radio are in the wrong city. It is et for Ottawa and I live in Montreal. How can I change that? Gerard

All other aspects of the YouTube connection are positive in Google. 3rd party apps shows the Sonos app has permissions for YouTube Music. Activity is tracked in Google activity tracking. Sonos app shows ALL the right YouTube Music information on music through ALL aspects of search (New, Charts, Playlists, etc)However, I still have the error coming up in Sonos app. I can go to Google and look at activity and it shows the songs (videos though) as being played for the short period before it errors in Sonos. So the Sonos app is attempting to talk to YouTube Music, get’s a connection and link, then get’s an encoding error as it is a video it is hitting and not YouTube Music (therefor the encoding error).There are so many rabbit holes to follow to fix, but it looks like the Sonos app is sending the wrong call to YouTube and getting a “Video” response rather than a “Mp4/Music encoding” response and can’t play it resulting in an “unable to connect to YouTube Music”.It would be appreciated if y

Greetings,Wondering what settings everyone is using (if you even have to tweak it at all) When I run the airplay sync on the atv it throws off the lip sync big time.I know there’s an option to fine tune the sync in the Sonos app but that didn’t seem to help.ThanksRyan

Here is my diagnosis code: 1444175297i watched mortal Kombat and now Stowaway on HBO Max and Netflix, respectively. The sound has gaps intermittently and I have already disconnected the hdmi cable and restarted the sonos arc and I’m still getting the same issue. 

I am trying to add a second sub to my currentPlay:5 + sub setup. In settings->system->room there is no option to add a second sub. I also try to assign the sub to the room, but it says ‘a compatible sonos speaker is required …’ anybody achieved second sub wirh play:5?

Would I be able to use a PLAY 5: GEN 2 in a room system with a Beam and two PLAY 1 speakers?  I know I can have them in the same room to play audio and music, but my question is if I can actually include it in the stereo system, like how I use the Play 1 speakers as rear stereo with my TV and Beam.

I’ve pretty much uploaded all of my music to my WDPR2100 NAS. Well at least on the tail end. It’s taking me over a week to figure it out and to copy to NAS. So I’m trying to figure out how to use my NAS to play music on Sonos now. I’m not having much luck. I’ve searched here and found a few old post. One post took me to this...https://support.sonos.com/s/article/78?language=en_US. I followed the directions on my Windows laptop and and my iPhone. Took me a few try’s on the iPhone to get to the Next button. I typed in \\y:mycloudpr2100\music and Next highlighted finally. But when I hit Next I get the message The computer y:mycloudpr2100 cannot be found. I tried my user name and password and still same message. Do I need to configure this on my Windows laptop first before my iPhone? What am I missing here? 

I have a beam and 2 sonos 1’s linked together in my apartment. I bought the roam for trips and the beach etc. and just want it in my closet when I’m not using it. Problem is whenever I tell my Sonos Beam to play music on my devices it automatically turns on my roam. This is real annoying. Any thoughts or solutions to this? 

Is there a workaround or a software fix coming to prevent Roam speakers from automatically unpairing stereo mode when completely powered off (which you must do to preserve battery life)?

I've got two Sonos devices, but now I can only play Spotify on both of them at the same time. Both devices show up on the Sonos app, but it always plays on both, calling them {name of Sonos 1} 1. I've tried reinstalling the two apps but nothing helos

I have a few Play 1s and a couple of Play 5s at home and havent had many issues up until recently.  A couple of months ago, music stopped playing midstream and checked Sonos App on iphone to get it to play again.  App said it could not connect to the system.  After some reading I tried unplugging all the speakers, resetting modem and speakers plugging back in.  Found them again on the network.  This lasted maybe an hour or two before not being able to be found again.  Multiple resets and still having the issue. A few months before problem started, I upgraded to ATT Fiber.  No problem with Sonos, but figured maybe its a connection/router issue.  I connected my old router to the Fiber modem/router and relaunched my old wifi router connection.  Setup Sonos new on that router and worked for about 5 minutes before being unable to connect again.  Also, I can see the Sonos speakers active on my network when I check for devices that are connected, so they are there and connected to the network

Have just received a brand new Sonos Arc from the States. I live in Israel and our electrical system uses 220 volts. Do I need a tranformer?

Hi!I want to make HT in such config:Apple TV - Projector - two AMPs (1 - for Front Speakers, 2 - for Surr Speakers) SubI need digital HDMI “switch” box with:1 - HDMI input - for Apple TV2 - HDMI output for Projector. Projector have HDMI input.3 - HDMI ARC output for AMP 1.Do somebody did same setup?Do somebody have advice about HDMI “switch”?

Hi my surrounds are very quiet when listening to twitch or YouTube through my nvidia sheild even when I turn the app setting to the highest volume.If the service like twitch only sends a PCM stereo signal out then why can’t I set my surrounds as full volume as the beam!I know you can do this through music streamed through the Sonos app but why can’t you set this for the tv optical out?I do not want to keep pairing and in pairing the surrounds every time I want to use my nvidia sheild.I have spent so much money on this set up and looking through the forum this has been a major problem that you still haven’t addressed. 

Error: Another device interfering with HDMI connection. I just bought the Sonos Arc, connecting to my LG TV via HDMI ARC/CEC. When my cable box and roku are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else, to include cable. Everything hooked correctly, tv setup correct. Please help! 

Hello,I have an older Mac (mid-2011) and just attempted a controller update and this is second consecutive update where things have not gone right.  The update did not complete and I got a fail message flash and then it said update done but system was not found.  This happened last update as well and I powered off computer, cycled power on router and cycled power on the Sonos Boost.  I have a wireless connection from Mac and no Sonos speakers connected to router.  I keep cycling router but cant get controller on Mac to recognize system.  App is working fine on iPhone.  Any help or advice is appreciated.  Would like to have clean updates is future again.

Sonos had my Music Library added for years off my WD MyCloud NAS drive and now (either after the Sonos update or an update to MyCloud; they both happened at the same time) Sonos won’t add the library. it gives me an error.I’ve tried following instructions on the link but it has no impact. This was working and now it isn't with no affect from me 

Hi,I’ll be buying the Epson EH-TW7000 projector soon and I kinda want to stay with my Sonos setup. Ideally I’d buy a Sonos Move to connect via Bluetooth, but due to SCMS-T it’s not supported. As I understand this leaves me with:a) connecting and old (1. or 2. gen) apple tv to the projector and then using airplay to fetch the sonos. Not even entirely sure if that would fly. Has anyone tried?b) finding a non-sonos alternativeVery open to hearing what c) might be as long as it’s wireless. The projector will not be installed, but be used in various places in my apartment, so it needs to be portable.Thanks in advance.

Can you still trade in a unit that won’t power on ? I have a sonos connect that has never been connected to my system that won’t power on.   Can I trade this in or does it need to connect to my system ? Thanks for the help..  Burned by a looser from Kijii.