Answered

Hello.  I've recently purchased a new Sonos Arc, TV and DVD players.   The TV is an LG OLED65CX5LB 65" 4K Ultra HD Smart OLED TV and the DVD player is a Sony UBPX500B 4K Bluray Player.  I understand both are able to play Dolby Atmos.  I'm using Sky Q for my main TV system and have set it to Ultra HD and Dolby Digital Plus.I have set up the Arc to the TV using the correct HDMI ARC port and the DVD player and Sky Q to the TV using other HDMI ports.  I've tired to watch a Sky Q Ultra HD film (it says Dolby Atmos available in the Sky Cinema section) and Ive also watched an Ultra HD DVD (with Dolby Atmos) on the DVD player.  Neither are showing Dolby Atmos on the Sonos App and it says its receiving Stereo PCM when I check it.  What am I doing wrong?  Thanks.

I ordered an Amp to replace a ZP80 device and received the Upgrade credit when doing so.When I received the Amp, I realised that I should have acquired a Port device so I returned the Amp to Sonos. I would now like to order a Port device.My question is how do I get the Upgrade credit reapplied to the replacementPort device?Thanks for your help.regardsDon 

I'm experiencing audio skips (2-5 second drop-outs) using line in through my Five. It seems to be worse when multiple rooms are playing. I've read through quite a bit of threads here and have some ideas of what the issue could be. I can post a diagnostic later, but I won't be able to do that until tomorrow. Until then, I'd just like to get an idea of what the most likely culprits are given my situation.My setup:Room 1: 1x Five (downstairs)Room 2: 2x Ones in stereo with Sub linked (downstairs)Room 3: 1x One (upstairs)Room 4: 1x One (upstairs)Router is a reliable $250 Nighthawk and I have reliable gigabit internet. House is 3000 sq ft, but my Sonos products are in pretty good range of the router. The Sonos devices are all currently using my router's wireless network. My router is upstairs. The two downstairs rooms seem to be more reliable (I still get the problem though, but less frequently), but the reliability gets even worse when I start playing the upstairs and downstairs rooms toget

I had removed the service previously but after the 12.2 update I cannot remove it. In the iOS app, no way to remove my account, only an option to reauthorize it.   The desktop app allows one to remove services, including Sonos Radio, but as soon as I remove Sonos Radio, I get prompted asking if I am sure I want to remove it, it OK, and its removed for 1 second, and then comes right back. I don’t want Sonos Radio (never wanted it TBH) but it came in an update with no way to remove unless you enabled it first, and now it seems you can no longer remove it either!  I already sub to a commercial free music service, I have no need for 2nd.  The extra icon is annoying and confusing to users.

Hi guys,sorry if this question has been asked before but I am wanting to playing my vinyl through my existing set up (multiple One’s, Move and a Beam) but I have a DJ setup i.e. I’m using a mixer. I understand that there is a delay so the port/amp is not great for DJing but is there a way of when I’m playing to use my powered speakers (not necessarily linked to the other speakers) and then when I want to just play a record to send it to the multi rooms? Would the port be my best option? As I have powered speakers.thanks in advance for your help and hope this makes sense!! 

Hi there, first time poster. I tried to find this question on the forum but couldn't find an answer. I have a Sonos One in my bedroom, I'd like my audio to play in the bathroom too with the Sonos Move being the safest speaker to leave in the bathroom. Is this possible? Can I broadcast my audio to both my Sonos One in the bedroom and Sonos Move in the bathroom? Thank you in advance!  

My Sonos Move stops playing after each chapter of my Audible books. Any suggestions?

I am planing to make 5.1 Surround setup products mention in the description below. My only concern is does this setup required WIFI connectivity ?? If not then how we can setup this. Could anyone please help me to make me understand this. Center - Soundbar ARC  Front Speaker - SL1 - Right and Left Rear Speaker - SL1 - Right and Left  Sonos SUB - 1   

Hi, I’m looking into a soundbar to mount underneath a 65” LG CX OLED on a MantleMount in the location attached.  The room is wide open as pictured into the open floor plan kitchen behind it.  Would the Arc be sufficient in this setup or would the Atmos/surround capabilities be severely diminished?  Are the side walls too far away too?  Looking for the experts input here and what I should do in this situation.  Thanks so much.TV to be mounted over fireplace with a MantleMountKitchen area on the other side, open floor plan. 

Podcasts on neither of these services work iheartradio no matter what podcast i select.  get the connection to iheartradio was lost. but it NEVER connected. Spotify no podcasts show up at all the podcasts i want to listen to are in my library in spotify In SONOS there is no Podcasts option .. only playlists, songs and albums Whats up with these problems.  No Apple podcasts i can understand, but for two of the major podcast delivery services NOT to work???????  REALLY? diags 502436827

I see there are a lot of questions about projectors here but none are quite what I’m looking for..  so sorry to ask another one…  I would like to get a sonos setup for a projector with Roku.  The projector has R-L audio output but no wireless features. I am thinking I could hook that up to a Sonos Port and use that to get sound to speakers across the room wirelessly. I would probably get a Beam to go with the Port.  Would this work? Any help is appreciated!

HelloMy Sonos Play 5 device is already registered and shows up properly on the Sonos 2 App (iOS).I recently picked up the Sonos Roam and had all sorts of issues with connecting to it via the App.  The NFC wasn’t working and it kept on getting stuck during adding it.I finally did get the Sonos (iOS) app to connect and add Roam to my account.  However after Roam got added, now my Sonos 2 app doesn’t see the Play5 device.My ipad can still control the Play5 device on the sonos app but can’t find the Roam device. 

TLDR; Sonos Arc throws “Arc not detected” when attempting to set up TV link in sonos app.Equipment: Roku Ultra, Epson 5050UBE w/ wireless hdmi, and Sonos Arc (along with Sub/OneSLs). Set Up (attached diagram):Roku Ultra HDMI out -> Epson Wireless Transmitter HDMI IN (then transmitted to Epson 5050 projector) This works. Epson Wireless Transmitter HDMI OUT → Sonos Arc Soundbar.Issue: Sonos Arc throws “Arc not detected” when attempting to set up TV link in sonos app. Ask: How do I get a valid signal to the ARC sound bar? The current set up is in sequence, I’ve order an HDMI splitter to try in parallel but I doubt thats going to fix the problem?Most other issues I’ve found are around the sound quality reaching the sound bar so apologies if I’ve missed something already out there ! Really appreciate any crowdsourced suggestions and thanks for your time.  

I just submitted a diag: 15840402, whereby my Move became offline.  This is the 2nd time in the past 3-4 weeks that this had happened.  The first time powering on and off didn’t help (and I eventually had to factory reset to join the hoisehold).I have just powered off and on again and “Alexa” won’t event trigger the wakeword detection chime now (LED is solid steady white and mic light is on). (waited a while...)now the wakeword is detected but it does not even answer to “What’s the weather?”Submitted another diag: 1654211691Time now is: 17th June 2021 2011 hrs ET (in case I got my diag number wrong - u can look up).DO advise - this is quite frustrating.

Hi I’ve two play 1’s, if I bought a new play 1 with Alexa would it still pair with one of my originals to make a stereo pair working with the Alexa voice command one? cheers in advance for your replies D

Morning All,I have recently discovered the joy of Great Lives podcasts, I notice there are a number missing from 2015/16/17. They are available if you go to the Tunein website but I cannot find them under podcasts on the Sonos 1 PC app….any idea’s…? Martyn

Having jumped on the Sonos bandwagon with a Sonos Beam, then a Sub, I was very keen to replace a Bose+Echo combination we had in the kitchen with the Roam and preordered it.When it arrived I eagerly set it up (relatively easily) and it seemed to solve an outstanding issue I had with my Beam with playing Spotify on the same network.However several months on Alexa Profiles still aren’t supported (“I can’t do this right now...”) and Alexa is rather selective in hearing, mostly who Alexa listens to. My commands are correctly interpreted most of the time, whereas others are not and require three attempts.I see sbg89 heard from a Sonos Engineer that updates are coming[1], are there any updates on this? It doesn’t appear so from the thread.  I have tried delinking and relinking the Sonos skill in Alexa, and reconfiguring from the Sonos S2 app as well. Many, many times... [1]:  

I have been using our move for months without Amy problem. Now I have had installed 5 Ubituiti Wifi access points and the move has disappeared from the Sonos app.I have tried re-booting it and it is still missing, very frustrating. Kindly help. Many thanks

Hi.All of a sudden I cannot use my 1 to get to my library of music through my phone.I can get a radio station???

Bonjour,J’ai le connect:amp d’un client en panne.Le témoin clignote blanc mais pas comme un redémarrage standard. Le témoin reste blanc 3 secondes, puis s’éteint 10 secondes.J’ai tenté un reset du Sonos mais aucune réaction. Le témoin joue toujours le même cycle.Question application mobile, l’appareil n’est pas détecté.Avez-vous déjà été confronté à ce problème?Merci d’avance.SalutationsMB Mod Edit : Ajout d'une traduction en anglais à partir de Google Translate, car il s'agit d'un forum en anglais :Mod Edit: Added translation to English from Google Translate, as this is an English language forum:Hello,I have the connect: amp from a broken client.The indicator flashes white but not like a standard restart. The indicator remains white for 3 seconds, then turns off for 10 seconds.I tried to reset the Sonos but no reaction. The witness always plays the same cycle.Question mobile application, the device is not detected.Have you ever faced this problem?Thank you in advance.GreetingsMB

Last weekend I redownloaded my iTunes/Apple Music music library to improve the quality of the tracks I had saved. Everything is showing up fine in Sonos, except my playlists are either old or truncated. Did the location of the files move?  I had tried every permutation for the path for the Music Library in Sonos and I either end up with no playlists or incomplete ones. Any ideas? Thanks.

I have a 2015 LG OLED model 55EF9500  -Web OS 2.0  When I play a Dolby Digital movie (Netflix Point Blank) using the LG Netflix app my Arc displays Dolby Digital 5.1  However if I play the same movie using the Netflix app on my Fios 1 STB connected to the HDMI 1 port or on Xbox or Chromecast connected to HDMI 3 via a switch audio is Stereo PCM 2.0Is there anyway to get Dolby Digital via the STB, Xbox or Chromecast?  Big downside here is no Disney+ app on the TV because it runs Web OS 2.0

I would like to connect an Apple TV 4K directly to a Sonos Amp to run headless (i.e. with no TV) so that I can stream Apple Music lossless to the Amp.Does anyone know if there is an adaptor that will receive the HDMI input from the Apple TV and output an HDMI ARC signal that the Amp will receive?I think that something like this may work, but there’s very little explanation of what it actually does.https://www.ebay.com/itm/143796907686?hash=item217af6aea6:g:tswAAOSw3iBfphbW

Hi,Each time I open the iOS app, I get 2 prompts:Add you favorite music services Add a voice assistantI never want to do these, so is there a way to stop these from appearing all the time? I can dismiss them and then they come back. The app settings don't seem to cater for these type of prompts. I just want them gone forever. Any ideas?CheersJamie

Being able to use the app to turn off your Roam completely would enable a more wireless home setup. I use this speaker as a bathroom device, would love to be able to leave it on/forget about it and then be able to hop in bed and shut it off from my phone and not wake up to a dead Roam in the morning.