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Just added 2 one sl to Arc. As suround.The sound from tv is heared only through arc. Playing music through my cellphone the sound is great.Why...??

Dear Sonos Customer Service, I have a Sonos Five, an iPhone 11 Pro, a 3.5 auxiliary cable and an Apple lightning to 3.5 audio adapter. When trying the play music from my phone on the Five via the auxiliary cable and adapter, i am faced with the ultimate disappointment of hearing no sound from my speaker. Is there an update that Sonos can push out to either resolve this issue or begin supporting this method of connectivity? I am not always near available wifi for use and the main buying point for me for this speaker was that it has an in-line port. All products are in great/working condition and both the auxiliary cable and lightning adapter was recently purchased as new from Best Buy. Thank you for any assistance in advance! 

Hi All, I am becoming increasingly frustrated with my Sonos app not locating my Sonos system. Once I have turned the items off and then on and reset the router and connected my play one through a cable it works for about 10 minutes then loses it again. Then I have to do the same process all over again! I give up, I loved my Sonos system but no longer this is infuriating as I can’t listen to any of my music. It still works fine on my TVs around the house but I can’t locate the system on the app!  There has got to be an issue with the app!!!  

Hello,I would like to have your thoughts using a pair of Sonance/Sonos architectural wall speakers in a pair of DIY wooden speaker box specifically prepared for these speakers (instead of putting them in the wall).Would it be possible? How would be the quality of the sound?I don’t want to make halls in my walls, and to be able to benefit from Trueplay feature in a Dolby Digital 4.1 setting using my Sonos Amp, Sonos Sub Gen 2, and a pair of Play 3s as surrounds.Thank you very much in advance for your responses.

I currently have a bridge (8-9 years old) needed for outdoor speakers. It’s my only component that operates under the S1 app and, ideally, I would like all components under S2 now. What is the appropriate piece to buy...a port or boost? I’m assuming port but I’m not finding the answers I need. Or is there another option? 

How can I upgrade my bridge if I can’t connect it to my S2 system

How to make the grouping of Room Grouping option stay as chosen?Eg: Beam connected to TV (Group 1) + One pair (group 2-stereo pair) = New group (Group1 + Group 2)When i ON the speakers and TV, by default the sound coming out from the TV only goes to the Beam and not the ONE pair. I need to use the Sonos App and choose the “New group” everytime i restart them in order to get sound from the One pair. Any solution ?

I have had quite a few issues with connect to my move from my Iphone X via Bluetooth.I finally managed to connect , after several resets of my Move and Iphone,  by being at least 3 m away .Then the sound ( via deezer app ) would either not play or kept cutting out .  This was  resolved by keeping my iphone at least  6 m  20 ft away from the move. How can this be resolved as its not practical tokeep mt phone away for the move .

Having an issue with my Beam where the bass sounds like your in a cheap car trying to play songs the sound system can’t handle - unsure if clipping is an accurate description of this. I can only use the volume at low levels so this doesn’t happen. Bought the Beam in October and have never gone overdrive with the volume. It occurs when I’m listening to music, watching TV, playing games, the whole lot. Connected with HDMI 2.1 to an LG CX and connected via Ethernet cable.  Diagnostic number is 485750751. Thanks 

 I found out that many time when i try to open spotify on iPhone it keep say connecting and nothing happen. Im quite sure that the is a problem on sonos system because i switch to connect echo amp and bose everything is fine and for the network i run in aruba enterprise grade device is quite stable than normal. How you suggests me to fix this problem? 

I recently bought a used Xbox One S.Bought solely to use as a BD player as I know it can transcode DTS to Dolby Digital.  So I have set it all up. Xbox is set to output bitstream DD 5.1 and my Sonos AMP is also showing that it is playing DD 5.1.  Unfortunately, the sound is out of sync.  Everything is in sync when playing in uncompressed stereo and everything is in sync from my other sources (Apple TV).  Has anyone tried this? Can’t fix it with my TVs audio delay as that can only add further delay.  My tv is an LG GX. I have two Sonos AMPs (one front and one rear) and a Sonos Sub. 

A few weeks ago my sonos system randomly stopped connecting to my phone. Today I reset everything, using another family member’s iphone, and it worked fine on there. I tried to connect on my iphone and it still said ‘cannot connect’ or that there isn't a sonos system on that Wi-fi. I managed connect fine on my laptop, so it is clearly my phone… but I have done everything in settings to allow permissions etc. and it still won’t find the system (and the system settings options on the app are greyed out!). If anyone else has had this issue, please could you help me fix it because I have tried everything and the system seems to be working fine… but I can't see the problem with my phone/wifi either. Thanks.

I have a network of two Sonos Ones, and on a daily basis, or at least a few times a week the S2 app doesn't connect. This has been going on as long as I remember. I can still perfectly use the system through my SmartThings hub, but it's obviously limited.I have read in the app review that many others seem to have this problem.I assume this is a bug, as the app itself (and with recent improved functionality) guides through the process of restarting the speakers. This helps most of the time, but it's not good enough in the long run.I assume Sonos are aware? Is this bug going to be fixed, and if so, when? 

I use my neighbors wifi, so ethernet isn't realistic. I have been trying to get my speaker to connect to my phone, and it won't connect.  Any help?

I turn on the device start playing music and without warning the device turns itself off

Anyone else experiencing indexation issue with music library (unknown error) after upgrading iMac from Big Sur 11.2.3 to 11.3?  When trying to play music will get music not properly coded.  Was working perfectly fine with Big Sur 11.2.3.

streaming Deezer using Sonos app on iPad mini. the system is a connect, playbase, and 2 x play 3s. Today the signal to the play 3s has been unstable. Not had a wifi signal problem for sometime. So not sure why system started to play up today.  I have already diagnostic: 2018509983.Any suggestions?

MorningDoes anyone know if the sound quality on my sub would sound better underground or above ground?

Hi, My Sonos move  it doesn't working at all as no power on and battery light is keep flashing and beeping red. No idea what to do 

Since I can unplug the speaker and it still connects to our WiFi and remembers the account when it’s plugged back in, I assume that the software includes some sort of memory chip that retains the ID. Am I correct?

I can’t see a way to add a station to an alarm. For example, I listen to Folk Alley through Sonos Radio, yet there does not seem to be a path to create an alarm with this channel, as only certain stations appear in the list of available alarm music choices. Am I missing something in the Alarm setup 

Hi, I have recently wanted to connect my Sonos speakers from my Sonos Zp90 to my video system, consisting of an Apple TV, a projector, an amplifier and speakers. I have an idea for linking this system with my sonos system but I am not sure if it will work correctly, and this is why I am posting this today. I have attached an image of what I am thinking of doing (the grey middle square is a HDMI splitter to an Optical and HDMI)Thank you in advance!

I’ve recently noticed my Sonos Arc is slightly curved – if looking down from above. I wanted to ask if this is a part of the design, or a defect? I don’t have mine mounted, but if I did, the bracket on the back would NOT be flush with the wall.Has anyone else noticed this?

Does anyone else suffer from this? Whenever I go to open my Sonos app, 9 times out of 10 it won't find my account or system. I don't know how many times I've had to turn on and off my wi-fi on phone and the router and I've had enough now. Especially when my son uses "hey Google" to start music on the Sonos one and then I can't stop it or turn it off on other speakers because it can't find my system to control, even though it's actively playing! Anything I can do? Last attempt now before I sell it all.

I have the so is S1 app. I just got google home and added my so is products to it. They all appear but there is nothing that I can do on them using the Google Home assistant. Do I need to be on the Sonos S2 app?