sonos roam not responding

  • 8 May 2021
  • 4 replies

I have had the Sonos roam since release date and when I opened I was able to use it once. Since then the roam doesn’t respond to any of the trouble shooting. When I plug into the power the light is a constant red and when I unplug the light flashes red. When I try to reset, power off or on, connect to a device or follow any of the trouble shooting on the app the roam doesn’t make any noise and the light never changes. Any tips? 
thank you


Best answer by Corry P 10 May 2021, 16:22

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4 replies

Sounds like it isn’t charging. What is the device you’re using to charge it, in terms of output, voltage and amps?

Userlevel 7
Badge +18

Hi @Angela dB 

Welcome to the Sonos Community!

Are you still having this problem? If so, I recommend you get in touch with our technical support team.

I am having the same issue.  I renamed it from Sonos roam to Sonos Brick.  Plugged in, not plugged in, doesn’t matter.  No audible sounds when I press the button to power on or off.  It works when it wants to.  Super disappointed with the quality.  It literally took 40 minutes to work on Bluetooth and I don’t know what I did to finally get it to work the one time it did.

Did you follow the suggestion in the post previous to yours, and contact the Sonos technical support team?