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jrigby
Contributor I
July 4, 2021
Answered

Sonos Arc alternating between white and orange when HDMI plugged in

I’ve had an Arc for a few months now and have had no issues until today. When I turned on the TV my ARC started alternating between white and orange status lights. I tried restarting it and it continued.

If I unplug the HDMI cable and restart the ARC it goes away until I plug the HDMI back in. I don’t have another eARC device to test with.

The ARC is working fine otherwise.

I’ve read that alternating white/orange lights means it’s updating, but this isn’t the case as the ARC is fully updated (13.1.1), and it only starts when I plug the HDMI cable in.

What does this mean?

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Ken_Griffiths
Ken_GriffithsAnswer
July 4, 2021

If you perhaps think there’s a fault with the device, then I would submit a Sonos system diagnostic report and post it’s reference back here. Then contact/chat to Sonos Support Staff via this LINK.

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2 replies

Ken_Griffiths
Ken_Griffiths
July 4, 2021

Perhaps see if this link helps :

https://support.sonos.com/s/article/226

Ken_Griffiths
Ken_GriffithsAnswer
July 4, 2021

If you perhaps think there’s a fault with the device, then I would submit a Sonos system diagnostic report and post it’s reference back here. Then contact/chat to Sonos Support Staff via this LINK.

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