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Hi, I am planing to buy a soundbar in India and have shortlisted Sonos Arc soundbar.  While reading a review, I read that Sonos TruePlay does not work with Android devices. I could not understand what does it mean.. can I not use it as I don't have any Apple device.If yes, any other alternative in India for a soundbar?Also, does it work well without Sub and SL?

Hello,So my issue is during setup of my brand new out of the box Sonos Arc there was clipping/crackling coming from the right hand top side of the arc as you face it. I could hear it during setup before anything was done by me. To best describe the sound that I hear it’s the same as turning your speakers all the way up to the point where you hear the fabric of the speakers ripping. Which in my experience basically means my sonos speakers are clipping. The issue is not only did I did hear this on setup which leads me to believe my speakers may be faulty out of the box (very dissapointed).  But I also hear it when using the TV as normal and also when using the speakers at all for anything. Granted when the sound is turned down it cannot be heard unless I walk up to it an inspect it, and the intensity of the clipping varies based on what’s being played. But irrespective of this I know this sound should not be there and it sounds like one physical speaker is damaged. Is there a fix for thi

I have a Sonos arc connected to my tv which keeps dropping out. Sometimes it’s multiple times in 1 hour other times it will not do it all day. It is connected via HDMI and the Sonos is connected to the network via Ethernet.I have performed a diagnostic 1751834415

Hi guys, I just bought a sonos arc and two one sl and I have a Sony x900h.I connected a external hard drive to the TV with a uhd remux movie with Dolby Atmos but I can't hear the Dolby atmos.How can I change it?Thanks 

Hi, can any bright spark suggest a solution please. I want to connect the audio from my sky box (optical) to a Sonos Arc (HDMI). The Sky is connected to an Epson TW7100 projector but I would need a wireless solution for audio. Is this doable at all? So basically, what can I plug the optical audio into something to be picked up by the Arc. Thanks in advance.

I recently bought a Roam for use outside. I’ve paired it with the app, however ever since I’ve done that we’ve had issues with our existing Beam showing up as an audio destination. It just seems to randomly disappear, and turning off the Roam does seem to help it come back. We had zero issues with the Beam until we added the Roam.any ideas?

hey ! Playbar PSU dead, anyone who has a Diagram? My technician friend says he need in order to figure out what component needs to be replaced.

Folks,Sonos plays my Pandora albums (so it does connect to Pandora and can fetch music from it) but does not play my Pandora stations.It says “No music selected”.However, on the PC controller, under the speakers I selected it shows the name of the station I am trying to play.Anyone seen this?

Hi all,Not so much a Sonos as iTunes question.I have been following the ‘Help’ in this Apple link to assist in transferring my Tunes library to a new PC. I have already downloaded and isntalled the iTunes App on my new PC.https://support.apple.com/en-nz/guide/itunes/itns3230/windows Problem ( I think) I’m having is that to me its not that specific in the Backup section as to  which folder should be copied? The final instruction in that section says “ Drag the iTunes folder from its location to an external drive”. To me that means the whole ITunes folder ( and its subs) ?? However, in the next section on Restoring from Backup it says “ Important: It’s highly recommended that you put the iTunes folder back in [User folder]\Music\iTunes\iTunes Media.”Now, I don’t think they mean you  should paste the whole iTunes folder from the old machine into the iTunes Media sub-folder, do they?  So what folder/files should I copy from the old PC, and precisely where should I save them on the new one,

I have a sonos port that runs my outdoor non spa os speakers as well as a sonos play in the family room and a 2nd sonos play in the living room.I am unable to put the Sonos play from the living room in a group with the pool and family room speakers because the living roomsonos automatically connects to the wife extender.I get a message that says devices on wifi extenders cannot be grouped. if I move the same speaker that doesn’t connect the the family room it catches a closer connection and plays with no issue.this problem just started happened.  Before all played well together. So question is: can I program the so is play so it never goes after tue wife extender connection?  Is there any solution here? 

In the last year and a half I have bought the Sonos one (Alexa enabled) + 5 Sonos SL's and 2 weeks ago I bought the Sonos Sub Gen 3. I have it all grouped together as "everywhere". It really is awesome in my 2500 sq. Ft. Ranch style house. I have a question, it seems as though one of the speakers (the Sonos One) is not matching the volume of the rest of the group. What I mean is I use the Sonos App on my Note 20 and play exclusively music through Alexa and have the Sub linked to the Sonos One. I'm not sure why the Sliding gauge on all the speakers seem to be in "sync" w/ the exception of the Sonos One's output. Anyone have a "fix" Thanks in advance! & luv my Sonos'.

When Google Play Music was around, I'd use a play list from it on Sonos. Right next to each song in the playlist was a thumbs up/down -- super easy to vote on a song. Now that YouTube Music has replaced GPM... I no longer see the thumbs up/down in Sonos, which is a huge annoyance for me. Is there another music service that works w/Sonos like GPM did?My use case is super simple:I have one playlist (liked music) that I listen to on shuffle. When I come across a new band on say  I'll go and 'like' 10 or songs... add them to shuffle. Whenever something plays that I don't want to hear anymore, I could quickly unlike it in Sonos and it updated the playlist back at the GPM (or whatever service supports it).

Got my Roam today and was using it for the best part of 2 hours.All of a sudden the music stopped and I noticed the following error in the app:“Playback stopped in Sonos Roam. Your Spotify account is in use somewhere else”I have a family account so there’s no possibility that others in my family were using my account.  In the end I had to select the “sign out of all devices” option in Spotify and fingers cross it seems to have worked.First time I’ve seen this problem in the many years I’ve used Sonos and wasn’t sure if it was coincidental  with the new Roam device or if it was genuine problem.

My western digital mybook died and I need to replace it.  I tried using a WD My Cloud Home, but couldn’t get my sonos S1 to access the drive.  I tried to use WD customer service to resolve the problem, but found them lacking, and returned it.  I subsequently learned that I could have changed the settings on the drive (SMB1, SMB2, SMB3), but it was not easy to find that information.  Can anybody recommend an NAS that will work seamlessly with Sonos that is available today, and, preferably one that is easy to install and setup?  Any help would be appreciated.

Exactly the same problem as mentioned in the ‘Port Line-Out very low volume’ topic but alas unanswered there - there appears to be confusion between using the Port to drive the HiFi or the Hifi to feed into Sonos… I guess the latter is more common, and I am unusual (but not unique) in using Sonos to drive the HiFi.I have a TEAC series 300 component HiFi and a Play:5 in the same room. If I group both to expand the sound stage (not exactly surround sound but...) there is a great disparity between the Sonos Setting for the Play and the (much greater) volume setting for the Port. The HiFi volume is set to a normal listening level for the other Hifi components - CD, cassette, DAB, and switching between them requires no volume adjustment. Switching to Sonos requires either the the Port Sonos volume to be set near max, or the HiFi volume greatly increased, which causes consternation if you switch to another source without readjusting… Also if you increase the group volume, the Play volume ove

Hi,I have recently bought the Roam (fabulous), and noticed it has a tendency to glitch its audio. These are very minor audio dropouts lasting (at a guess) a couple of hundred milliseconds, but happen repeatedly. It has happened when grouping the Roam to the Arc (part of Sub+1s setup), when playing TV audio to the Roam, or just music. The Roam is close to lots of Sonos speakers, so range is not an issue. Whilst playing say from Spotify, the Arc setup plays smoothly, but Roam just stutters annoyingly.It’s as if there is interference that Roam is susceptible to, whilst Arc is not.I am only using Sonos app S2.I have had Sonos for over a decade and not had this problem before (except when there were bandwidth / internet issues).I have yet to try with other Sonos speakers - I have a Move and several others to experiment with, but I thought I’d ask if anyone has experienced this with their Roam too?Many thanksAndy

I own 2 Play 1 and 2 One SL’s.  One of my Play 1 seems to have blown out. It still plays, but it is distorted. One SL will not connect to wifi I get to all the steps, including hearing the chimes.  It then says it cannot connect to my system.  It is currently connected to my router with an ethernet cable.  I also get some static when it is trying to connect.  Could it be a bad speaker?

Roam wakes when I open the Sonos app and stays awake. I left it and checked after one hour. The Roam was still on and had lost 5% charge. This was without playing music. It has only ever gone to sleep once by itself.Ideas?PS The product tour has never worked on my iPhone but works on my iPad.  

When will google asistant be available for Sonos in Colombia?

We have a single Sonos amp that powers our pool speakers.My wife and I both have separate YouTube music accounts as we listen to different music.I have the single Sonos account.Is there a way to either giver her, her own Sonos profile or be able to load up BOTH YouTube accounts in same Sonos window?The reason is if she plays music on YouTube music, even if it is on the Sonos, it affects my mixes.

HiI have recently bought a One SL speaker, and 2 Roam speakers. I managed to set up the One SL and 1 of the Roam speakers with no noticable problems. The other Roam speaker however:Keeps going offline after it has been online (and being used) for a couple of minutes I have tried resetting it a couple of times (i.e. long hold on power button, then restart with finger on ‘Play/Pause’ button), but I still have the same problem. Each time I have reset it, a message comes up saying that it is not registered, and each time I register it. I don’t know if that is relevant.Any suggestions?CheersNeil

Hi all, we have Sonos speakers we use at work. They are all wirelessly connected to our network. For a few months now one or two of the speakers will quit playing music but the others will keep playing. It happens for 10-60 seconds and then it works fine but does it consistently, many times a day. I have submitted my diagnostic report confirmation code: 1793268462

 Ive just purchased a Sonos ARC and I need to use the new S2 app.  Im only going to use the ARC on the s2 app, so do I need to remove all my other products (mix of legacy and newer) on the s1 app as I won’t be using them on the s2 app?  Its seems like a drawn out process just to reinstall them again.Ive read the Sonos guidance on split systems, but cant I just download the s2 app, open it and add the ARC and leave the rest of the products on S1 app?  Thanks. 

I have a home theater setup with LG TV+Beam+subwoofer + 2SLs speakers,Beam connected to TV via eARC HDMI, using Sonos S2 system.Connected to the TV via HDMI are a Dish Hopper 3 receiver, a Samsung Blue-ray and an Amazon Fire TV box. TV has latest software and firmware. The Sonos system was purchased in March 2020 and so is out of warranty.All worked well until 2 days ago when I suddenly lost all sound on the system. Spent 90 minutes on the phone with Sonos tech and completely reset up the whole system. After I hung up with tech, I realized I was getting audio dropouts which became more frequent the longer the system was on. I disconnected the HDMI from the ARC port and used the TV sound instead.Yesterday I rebooted the entire system by disconnecting the power and reconnecting after 1 minute but it did not help.Today I switched out the ARC HDMI cable but still was getting dropouts, more frequent the longer the whole system was on, such that after 1 hour the audio was unintelligible .I c

I have two different rooms set up in the Sonos app (Living Room and Game Room). I see this reflected in the Google Home app. However, whenever I ask google to do anything for the Game Room (e.g. “Play music in Game Room”, “Set Game Room sonos volume to 30%”, etc.) it always executes for the living room.Is there a way to get the assistant to understand the different rooms?