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Hello all, I have at home one Sonos play:1, one sonos move and two ikea Symfonisk bookshelves.Since a few time (probably after a routeur firmware update) i was not able to connect the Symfonisk to my Wifi network (it works with LAN). Wifi works perfectly with Sonos:1 and move.The setup (even from factory reset) goes up to the end but the speaker is not shwn on the Sonos App and the connection by AirPlay does not succeed. My routeur is an Asus ZenWifi AX, and I can find other topics / issues with Asus routeur related to Airtime Fairess enable. This option is already disable on my routeur, so I have no other idea in order to have my Symfonisk back to my network. If someone has a great idea or face similar issue (and solve it), it will be great. Or if Sonos team has a look to this post my diagnostic reference is 957343697 Thank you to all.

Hello, I understand that a Sonos Roam cannot connect to SonosNet. So, What happens when you have a SonosNet Setup and you want to add a Roam to your system? Do you need to change all your system to WiFi setup, or would the Roam be able to interact somehow with the rest of system that it's using SonosNet? What have been your experiences in this regard? Thanks in advance, Ricardo

Ever since the recent update about 2-3 weeks ago, my five play:1 speakers keep randomly disconnecting.  Usually reseting my wifi works, but I’ll still need to factory reset one or two speakers.  This is both annoying and not viable as i need a 12 foot ladder to reach 2 of the speakers.I’ve unplugged the speakers, reset wifi, and restarted the speakers.  Ive factory reset every one of them.  the issue persists.  We’ve had them working without an issue for 2 years until this recent update.   In those 2 years, the speakers have not moved an inch and the wifi has not moved or changed.I’m beyond fed up with this system now.  This is in a restaurant setting, so when they disconnect my dining room goes silent, which is a huge problem.Last little weird piece is when the speakers go down, my sonos app and desktop app can see spotify and the speakers but i get an error when they try to connect.  when that happens, i can’t submit a diagnostic.The most recent successful diagnostic while this probl

Yes it can, all Sonos speakers can be paired, the staff at Sonos are clueless contract paid idiots. You can pair any Sonos speaker in the app. Lots of misinformation online about it. I have $15k worth of Sonos speakers and they all pair.

I'm unable to stream Audacy stations. Audacy appears in the Sonos app, the Audacy stations appear and I can select a station. But when I press the play button it acts as if it is playing for 1 to 2 seconds and then reverts to showing three play button as if I hadn't pressed anything. I've uninstalled Audacy and reinstalled without any improvement. 

I have a pair of Play:1 and Five with a turntable connected to Five's line-In. It plays perfectly on Five but when I group Five with one (or both) of Play:1 it continues playing only on Five although that mini-equaliser shows that it's playing everywhere. What's wrong? 

Will a sub gen 2 work with gen 1 play 1,3 & 5 as this is my current set up?Many thanks

Odd issue occurring in the past couple of weeks or so. I play something on a speaker with my iPad, for example in my kitchen. Then want to continue listening in a different room, for example “bedroom” so select the new room and deselect “kitchen” and press done. Playing begins in the other room, but continues to play in the kitchen despite the fact that it is not now a selected room. Pressing stop in playback has no effect on the kitchen speaker neither does exiting the app altogether, playback just continues in my example, my kitchen. The only way I can stop it is to mute this speaker and continue playback in the bedroom. Unmute the kitchen speaker and it’s still playing there despite not being a selected speaker!I have only used the two rooms as examples of what happened this morning. Over the past couple of weeks it’s happening with other rooms as well.Anyone any advice as it’s really annoying?Thanks. 

it’s so disfunctional that you have to go to your computer to pause your music from Sonos 2 on iphone (latest version) and Ipad Air, recent version. Let’s quit pretending there is a pause button on the iphone to turn off your music. THERE ISN’T. Yes, I am shouting!

Hi allIm having trouble getting my Sonos ARC to learn the IR signal from Benq projector remote for volume control.  It will learn it when the projector is switched off and can be used to control music etc but as soon as the projector is switched on the signal appears to be blocked by the remote as small block sign appears on screen. Ive tried everything but no luck.  It would be great if I could control the ARC volume with the projector remote when I am playing movies/TV etc.  It is connected via HDMI eARC an CEC is switched on.  Any ideas?

Hi there, My diagnostic code is 1505463390 basically in a nut shell. The sub won’t connect to the playbar. When it does it sounds muffled like it’s underwater. The playbar now won’t connect to the play 3’s (that are paired together).  tried everything,  no joy at all. Please can someone help? cheers 

Does anyone know how to connect the Samsung One Remote control to the Sonos Playbar so that I can control the volume of the playbar? I tried various ways but can’t get it to work.... I read the the playbar has IR whereas the Samsung remote control has RF but nevertheless there seems to be a way to make them connect. Hope someone can share the ultimate solution for this issue with me!!

Hi, my sonos randomly turned on and played what sounded like the Mac startup chime/sound three times last night until I unplugged it. A similar thing happened once before a few months back but that time it played out a really loud cracking / white noise type of (rather distressing) sound. Anyone knows what to do about this and why it happens? I’m not connected to a voice assistant. 

Hi. I’ve been a long time Sonos+Apple TV user  and recently threw a Hue Sync box into the mix. My original setup was:Apple TV HDMI out to Vizio TV HDMI 4K 60 In > Vizio TV Optical Out to Playbar Optical In. With this setup, I can control the Sonos volume using the Apple TV gen 1 and gen 2 remotes without issue. It even works with the Apple TV Software remote on iPhone and iPad.When I introduce the Hue Sync box, I lose the volume control, and the audio/video/lights work as expected. The only thing that doesn’t work is the volume function on the Apple TV remote. The current/new connection path is:Apple TV HDMI Out to Hue Sync Box input 4 > Hue Sync Box HDMI Out to Visio HDMI 4K 60 In > Vizio Optical Out to Playbar Optical in.   Based another post with input from Hue Support, the recommended connection is just like I have it: Sources > Sync Box> TV > Receiver/Soundbar? (Arc bypass needs to be disabled) (Music mode always works) See this post for details:  Has any one els

I recently bought the 4K Apple TV and the remote volume function is not working, it says ‘not available’ every time I use it no matter what application I’m in. All the other buttons seem to function correctly. What could be wrong?

Hello,I have a Sonos Play 1 running S2 (13.1.1) and it is present on my Wifi network. I can stream to it via the Sonos controller for S2 installed on my portable PC and it works fine. What does not work is streaming from my iPhone SE running iOS 14.6 to the Play 1 and I don’t understand why not.When I run YouTube on the phone, I can see my Hegel H190 amplifier which is also AirPlay compatible (and I can stream to it) but I don’t see the Sonos loudspeaker. I don’t have any Sonos app. installed on the phone though but I don’t think this is necessary right? If you have trails I could explore to make this work, I would appreciate. Thanks a lot!Chris

I have a Sonos Play 1 which I control on my network with my Android phone. Sonos App is 11.1 which I think is the latest version Android is 9 Sonos 1 is: Play 1 There are no network changes.   I lost connection to it recently. I notice in the Sonos App that a number of options are greyed out. These include Account System Services and Voice Which means I can't even log in or out.   I reinstalled the I Controller App and factory reset the speaker. When I tried to connect the speaker it wasn't found. I connected via Ethernet and managed to get it to work with my phone. However, when I pulled the Ethernet cable out, the speaker was disconnected again and the app greyed out again.   There is also a message across the top of the app which says: "Unable to connect to Sonos Fixit"   What on earth is happening? 

I have 5 x Play 2 (Generation 1).The S1 now longer allows connection to my Synology NAS.What do I do with them? Or is there a way round the problem?

Sorround setup stopped working about 2 weeks ago. I reconnected both arc and 2xPlay1 at that time. Since then, when I try to connect - it gives an error message by the end of the sorround sound synchronisation. One of the two speakers does pair and play the sorround sound, the other one does not.  During the setup phase the speaker which is not connected by the end, does react properly when the setup asks me to locate the speaker and if I want to connect them. What can I try to do? I have this diagnostics number 2000725303

I have a system with an ARC, 2 One SL’s and a SUB. It all started when I heard my sub popping every few minutes. I noticed it wasn’t connected to the room anymore. After a factory reset I finally was able to reconnect it. A few weeks later, the left surround speaker looked like it was rebooting all the time. Giving me a white led for a few minutes, then flashing white for a while, then off. I also had to factory reset it to reconnect it. Now another few weeks later, the same happened to my right surround speaker. Kept looping with factory reset, removing the surround speakers, trying to add the surround speakers again, then tried removing the sub. Eventually I wasn’t able to rejoin the surrounds with the ARC, but for some magical reason they seem to work again. But now I’m not able to add my SUB anymore and after trying to add it again, it started popping again every 2 or 3 minutes. I don’t understand what could be causing this but it really annoying. I think that I need someone to che

Hi guys,I'm Adam, new to the forum and wanted to say HELLO 🙋I'm interested in the Sonos Move and would be interested to know how frequently the discount codes come round and at what rate of discount?Thanks

Hello, just wondering if it’s common to have to reset my roam speakers in order to get the charging dock to work? Mind you it has only happened once and probably never again (hoping).  I just added a Sonos white charging dock/pad/magnetic flat thing with a cable to my white roam. The black roam had its dock from the beginning and no problems at all but both roams and chargers decided to just come to the conclusion to stop charging from the dock. USB C charging worked fine.  so my first instinct was to come here and complain that my stuff is broken I need to return blah blah blah.  ok white roam still won’t charge with the dock, it’ll light up orange and then fade away, the app shows a quick charge and then not charging, USB c still works. Diagnostic number 760738273Black one also quit charging from the dock too lol, both are now USB C connected

Do ROAM speakers have a tracking feature?  Mine was stolen off my golf cart while inside the clubhouse.  Surely if someone tries to activate it in their system, it should be known to SONOS based on the serial #?  Any ideas?  (Excuse typo in subject)

From time to time when I’m trying to play soundcloud playlists I get the error message "Unable to play ‘’ unable to connect to souncloud...".Sometimes Sonos start to play soudcloud song, but then (for example after 30 minutes) it stops and I get the error message "Unable to browse music". In the same time soundcloud plays from original software thru airplay to sonos without big issues (the only problem is not perfect music sync between speakers, but I understand that’s airplay issue).All other musical sources (TuneIn radio, for example) is working fine.Could you help please? 

What do the 13.1.1, 13.1.2 and 13.1.3 Sonos S2 App updates include? I am asking because Sonos does not clarify these updates. Thanks in advance for any answers