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Answered

Gen 2 Connect-Amp ??

  • July 12, 2021
  • 1 reply
  • 358 views

Havoc
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Guys..I’m about to purchase a Connect-Amp with a manufacture date of 2015 Aug. Seller is adamant that i’ts a gen 2 as he has installed the upgrades for S2, however it has a mute button. I’ve read that the mute button is gen 1. Does any one have a gen 2 connect amp with a mute button?

Best answer by James L.

Hi @Havoc,

 

The Connect:Amp having a mute button isn’t a very reliable way of telling whether it’s capable of upgrading to S2 or not. I would consider asking for screenshots from the seller from their S2 Sonos app showing that this unit is upgraded to S2 and can be seen in the “About my system” screen. Alternatively, if you have the full serial number, consider getting in touch with our customer care team, who will be able to confirm for sure whether that player can be upgraded to S2.

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1 reply

James L.
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  • Retired Community Staff
  • Answer
  • July 13, 2021

Hi @Havoc,

 

The Connect:Amp having a mute button isn’t a very reliable way of telling whether it’s capable of upgrading to S2 or not. I would consider asking for screenshots from the seller from their S2 Sonos app showing that this unit is upgraded to S2 and can be seen in the “About my system” screen. Alternatively, if you have the full serial number, consider getting in touch with our customer care team, who will be able to confirm for sure whether that player can be upgraded to S2.