Answered

The UK’s Planet Radio (ie the Bauer stations in the UK ) have been added as a new music service, currently in Preview mode.  The premium streams are listed, but don’t play, and there doesn’t seem to be any way to tell Sonos my account details anyway.  Is this going to be fixed soon?

I just bought an ARC for the the living room so I moved the Beam to our bedroom.The bedroom TV is a Samsung 43" Class TU7000 (un43tu7000fxza). The ARC port is labeled eARC and that's what it's plugged into, from what I understand that should work. My Beam is the only thing plugged into the it and it's the same cable that was working with my Sony TV in the living room.HDMI eARC mode is enabled along with Anynet+ (HDMI-CEC). I've hard power cycled both the beam and tv, both unplugged and plugged in, I've also factory reset the beam and that did not resolve the issue.I can mange the beam with the Sonos app and am able to play music on it, but when running the connection troubleshooter on the Sonos app it's telling me CEC is not connected.Any and all advice is appreciated, thank you!

I have mistakenly updated my Sonos 1 to Sonos 2 however none of my Sonos products are compatible. How do I undo the update and reset all my products?

I’ve just bought a Sonos arc to replace a Sonos Beam. Pretty underwhelmed as I’m find it hard to tell the difference between the Arc and the Beam. Is there any way to check if all the speakers on the arc are working?

I have One Sonos One Gen 2 and im looking to connect to a turntable without spending hundreds. Can i pair a Roam with my Sonos one and then pair them to my bluetooth turntable?Thanks

Hi My Iphone 11 (software version 14.4.2) sonos S2 app continually shows ‘unable to connect to sonos lets fix it’, when I click to fix it and follow the instructions (power off speakers and then the wifi hub), eventually it connects, until the next time and then the same message.The system is less than a year old and includes a bean, 2 x one, one sl and sub.I’ve put the app on my laptop and it seems ok but keeps asking me to reauthorise apple music, which I do but still doesn’t show it.I have 180Mbs fibre internet on a BT smart Hub 2 wifiAny guidance appreciated, thanks

SONOS installationFIRST HOME BELGIUMBathroom                1 x play 1Gardenroom2x play31 x subLiving room1 x sub,1 x Playbar, connect via cable met TVMy personal music on 1 x NAS (LaCie) in the living room, connected by cable with rooter in living roomSONOS BridgeAddition routerGarageFirst rooterSONOS usageradio via Tunln (internet radio)music via de NAS La-CieSONSOS 1 en SONOS 2 controllers installed on:Portable WINDOWS 102 x IPhone’s 81 x iPathChanged situation since the system no longer worksAdditional “new” router in living room. The distance between the new addition router and      the farthest SONOS PLAY 3’er is max 10 meters         SONOS Bridge, not working any more (control light not burning)Current situation, problems and questionsOnly SONOS 1 PLAY’er is operationalWith  SONOS 2 controller on Portable W,  iPhone’s and iPhat1Only music via TunlnQuestions1)Do I need a SONOS “bridge” ? (2 x SONOS 3 players)                2)A “reset” of all the SONOS players is necessary ?     

Currently have Beam with new TV. Want to get Roam for music and need to know if I can use Bluetooth between Roam and Beam (the audio push) when the TV/Beam is turned off.

Hello,I own a Sony 65XH9077 running Android TV, that’s hooked up to Sonos Arc.I have the strangest issue where I can never switch back to TV’s built in speakers, while the Arc is connected. If I change the output to TV, playback stops (e.g. Netflix, HBO Go, etc.), and the output gets switched back to the Sonos Arc after a couple of seconds.Any ideas how to fix this please? My current only solution is to phisically disocnnect the Arc or unplug it from mains.Why woudl I want to not use the Arc? That’s a different “issue” I’m kind of facing. The Arc, at the lowest volume (which on TV shows as 2, even though on TV speakers output I get increments of 1’s, with the Arc I get incremetns of 2), it’s still too loud to use durring the night. One solution was to use volume limiting in the S2 app for the Arc, but that’s just like trowing away half of it :)

Any help pleasei turn my tv off and it turns the arc off but then about 10 seconds later the arc starts playing the tv audio although the tv is still off, so u then have to tap the button on top to stop itanyone have this issue?

I have an arc and bonded amp surround speakers. Works well for movies but I would prefer to only have the amp surround speakers playing full music. I don’t like the way the arc sounds with music. Can Sonos please add an option to disable arc during music playback so the amp can be the only speakers for music? Otherwise the system works well with TV.

Can someone help my Roam won’t turn on. Orange light when plugged into charger but nothing happening. Only used it a couple of times too. 

We have 3 Sonos speakers in a holiday let apartment and up until now they have been working fine, however now the app is saying it needs to update as soon as you go on to it (no chance to do anything else). For the update to go ahead it is asking for login details, however we don’t recognise the email address it is asking for so we are assuming a previous guest added their details at some point. Does anyone know if there is any way around this as at the moment the speakers can’t be used?Many thanksLuke

I have 10 Sonos speakers and 6 Amazon Echoes in various rooms.  My main on e, in my living room, will playback a requested song on my Sonos system but none of the other Alexas will do so.  I have tried everything I can think of to get them all to playback over Sonos but have come up empty.  Anyone have a clue how to fix this, assuming it can happen?   Help me obi-Wan, you’re my only hope… 

The status LEDs are disturbing at night, or when watching a movie with  the Roam in front of a tablet. Especially the bright BT LED.Is it possible to switch them off?

Love my roam, but am noticing the occasional bluetooth hiccup, where I lose audio for a few seconds periodically. FWIW, the roam and my iphone are mere inches away, so it is not like I am too far away from the device.Has anyone else experienced this?

Hello, I have 2 Sonos Play 1 speakers which work perfectly on the Wifi. I’ve just bought a One SL and this one can’t be linked on the wifi. First it tries to connect, then ask me name of wifi + password but doesn’t work. On ethernet it’s ok however I couldn’t place it where I want. How can I fix this wifi issue? I already tried 10 times to reboot the One SL + the router…bestyann

I have an LG Oled TV → 55”, 18 kilo heavy, 1228 x 749 x 220 and it’s resting on it’s own foot (is that the correct English term for it?). It’s not mounted on a wall. LG seems to make tv’s with a very low mount, so if I put a soundbar before it, the soundbar will actually be slightly infront of the TV. This is what is currently keeping my from pressing the buy option for a Sonos Arc. I’ve looked a bit, but aside from finding reddit topics where people put tv’s on books, construct their own solutions and one person even putting the soundbar behind the tv (eeh..) I didn’t find much in terms of a solution. yet I cannot be the only person with a non-wall mounted LG tv that wants to use a soundbar I think? Does anybody know of any good solutions? Esp. for such a heavy TV. Preferably something that also is not bad to look..  

Hi, I’ve seen various posts on this but I’m still struggling to keep all sonos’s connected, they regularly stop playing and drop off the app.Google router is ethernet connected to a virgin hub that’s been put into modem mode. Also ethernet connected via a switch is a play:1.I then have 3 more play:1s and a Play:5 that continually play up. I’ve tried switching the channels and have tried removing the wireless network from the app, nothing seems to fix it. They barely work for 5 minutes before one of them dropping off. Any thoughts? John B - you seem yo be  bit of a pro - interested if you can help. 

Hi, I just got off the phone with a Sonos Support rep who insisted that Trueplay will not compensate for distance (L/R balance), even in a home theatre system. Is this really the case? I have an Arc/one:SL/Sub3 5.1 system in which the right surround speaker is slightly closer to the listening position than the left, which makes it sound louder. I've tried tuning with Trueplay multiple times but it does not improve. Curiously enough the "speaker distance" settings with Trueplay off does not seem to make any difference to balance either.  I must say that it seems very weird to me if Trueplay does not compensate for speaker distance and there is no manual way of doing it.

Roam is set up and working on an existing sonos net (Boost) network. How do I switch to a separate WiFi network? 

I’m hoping someone from Sonos can check out my order and give me an ETA on shipping.Tried contacting Sonos via the online email form, but have had no answer from them at all. 

So here is the situation. I have a beam and two sonos 3's in my living room. They are on S2. I really want to play my vinyl on sonos but can't afford to spend that much. Someone will sell me a play:5 (1st gen). If I get that, will I be able to plug my vinyl player into that speaker and it play through all my sonos speakers? I understand I might have to downgrade to S1 but from what I read that isn't that difficult or an issue. Any advice would be very welcomeThanks 

I also have a Roomba that works flawlessly with a Google Home Mini, but I can't control it with the Google Assistant through my Sonos One.Can someone help me with this problem?

Hello,I would like to trade up sonos bridge to get 30% discount but i don't see it in my New account with Sonos Beam, Sonos Move and Sonos Play one X2. How Can i do?Thank you