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Samme
Contributor I
July 10, 2021
Answered

Help, I can't see the trade button even if i have play 5 gen 1 that is eligible for 30% discount?

  • July 10, 2021
  • 6 replies
  • 191 views

Why doesn't it show up?

What can i do to solve it?

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Best answer by Samme

Everything works now, i had to restart my play 5 and it did come up. Thanks alot for your help.

6 replies

Airgetlam
Airgetlam
July 10, 2021

Are you the original owner? If not, it is possible that the previous owner already ‘consumed’ the trade in for that device.
 

If not, I would suggest calling in to the sales line, it’s likely the folks there can help resolve the issue. 

Bruce
SammeAuthor
Contributor I
July 10, 2021

It has not been consumed yet, Of that im sure. It’s strange anyway. I have other products that i traded up and on them i can see the trade up is used..

 

Airgetlam
Airgetlam
July 10, 2021

Then it does sound like some sort of data error, which could likely be resolved by calling in to the sales line.

Bruce
    SammeAuthor
    Contributor I
    July 10, 2021

    Thanks alot for your input.

    So no one else has had the same problem? Wondering if anyone has a solution?

    Airgetlam
    Airgetlam
    July 10, 2021

    In the two or three previous instances, it has been resolved in some way by calling in. Since none of us have access to that database, there’s nothing that  could be done externally, it has to be done by someone within Sonos. 

    Bruce
      SammeAuthorAnswer
      Contributor I
      July 10, 2021

      Everything works now, i had to restart my play 5 and it did come up. Thanks alot for your help.

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