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Speakers disappeared from room, but still works

  • May 16, 2021
  • 5 replies
  • 217 views
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Hello all, 

 

I have my Arc paired with two subs and two Fives for surrounds. Earlier all the sudden, the Fives and Subs disspared from the System > Products menu, usually it says TV (+Subs x 2, LS+RS). 

 

I tried disccconet all of the speakers for 30 sec and also reseting my router. Strange thing is I still see the products on “About My System”, just not in products. And they still all works, but now I do not have true tone anymore and I can not adjust the EQ settings of my subs and Fives anymore. I have not tried factory ressting my speakers. 

 

Below is my network matrix and Info, any help is welcomed. 

 

Thanks!

 

 

Best answer by GuitarSuperstar

Unplug the affected speakers from power for about a minute, reboot your router, reset the Sonos app under App Preferences, and reboot your phone.

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5 replies

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  • carmineb
  • Author
  • Contributor I
  • May 16, 2021

Here is what my TV Room look like now. 

 

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Unplug the affected speakers from power for about a minute, reboot your router, reset the Sonos app under App Preferences, and reboot your phone.

"Receive with simplicity everything that happens to you." - Rashi
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  • carmineb
  • Author
  • Contributor I
  • May 16, 2021

Unplug the affected speakers from power for about a minute, reboot your router, reset the Sonos app under App Preferences, and reboot your phone.

Thanks ! 
 

how do you reset the app in IOS? I assume just delete it and reinstall?

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  • carmineb
  • Author
  • Contributor I
  • May 16, 2021

Update 

 

Did all of the above, and rebooting the phone got the job done! 

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  • chris2perry
  • Lyricist III
  • July 10, 2021

Encountering similar issue with one app controller device (phone). Sonos system is online and operational, all speakers working and connected. Accessible through other app controller devices. The subject device shows a few of the speakers but not all. Have removed system, cleared and reset app, reset speakers and local wifi. It's not a connection or wireless issue it's device specific (Android phone). Any suggestions? 

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