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I am planning to return my Sonos Beam as it does not meet my needs.  I look forward to finding the right Sonos product in the future.I cannot factory reset my beam.  If I follow instructions by unplugging the Beam power and then holding in the infinity button, the white light pulses slowly about 12 times, quickly flashes white and then starts flashing white again until it is solid white.  I never see an orange/white flash.  I’ve done this about 15 times with no success.  I’ve tried unplugging it for up to 1 or 10 minutes, pressing infinity and then plugging it in all while still holding in the button - all ways are not successful.  I am following instructions perfectly.

Hi all. Current set up = Beam,Sub and pair 1’s in living room.   I'm getting a Connect amp with a pair of passive outdoor speakers for alfresco area. Can I group the alfresco speakers to the living room, so I can listen to football when out there. I’m hoping I don’t have run cables from the amp to the tv.  Cheers

Hi all,after extensive reading in the board I learned a lot but still couldn’t solve my problem. After more than a month trying I failed very frustrating.  my set up: Fibre, apple time capsule (optional), Beam, One, 2x play:1, Apple TV i moved to a new home and only the built-in 5Ghz wifi of the router yields the right internet speed. So I am ok to cut out my ATC. i connected the One to the 5Ghz nut the beam does not want to move over. Even when plugging in via Ethernet, which I only can run temporary as the router sits in a storage room.  my questions:Is it possible to use the Beam as hub for the 2x play:1 which are intended to sit in a different room though? How to set up Beam correctly? would a Sonos Boost solve my 5Ghz problem? thank you in advance,Hannes

I am trying to use my sonos one and my sonos move with lg cinebeam projector..the sonos move works great but i cant get thesonos one to join.  Is there a way to make this work

I’m like this close to returning all four speakers. I have had these speakers connected for 24 hours and nothing will play from iHeart Radio, Amazon Music, and Plex*. I had one song play from Plex. Now I’m stuck in a never-ending authorization loop for Plex.  I have discovered that turning my home mains electric off is much more efficient, but I have to ask why can’t the software restart stuck processes? Very disappointing, Sonos.

I am planning to connect 3 pairs of speakers to a single Sonos Amp (2 pairs of in-ceiling speakers and 1 pair of outdoor speakers).  Is it possible to listen to music on a single pair of speakers without having the other two pairs playing music?  Thanks in advance.

Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?

Hi, I have Google assistant controlling a play 5 speaker, when I play music the volume from the Sonos is almost inaudible but the Google speakers are quite loud. How do you balance the volume levels and have them not fall out of sync when changing the volume in the future?

I have linked my Amazon Prime Account to Sonos successfully.  Yet anytime I go to try and play anything from Amazon Music, I just get a message telling me to subscribe to Unlimited.  It directs me to amazon.com/music_on_sonos where I am being asked to subscribe.  Am I missing something if all I want is to access the free music I can get through my Prime subscription?

Hi thereI am new to this forum and have a question regarding the Sonos Port and set up.  My set up idea is this…..  To connect a turntable in to the Sonos Port, I understand I would use the ‘Analog Audio In’ RCA jacks. Then is it possible to stream the audio from the turntable to my Sonos Beam via wifi? If i can stream the audio to my Sonos Beam would my turntable need to have a preamp as well? Or would I not require a preamp in this situation? Any advice/help would be greatly appreciated. The Sonos Port isn’t cheap and I don’t want to spend that kind of money on something that wont work in the way im hoping   

Is there a way to access the Sonos Roam via the S2 app to adjust the equalizer (EQ) or view battery level when on Bluetooth?I mainly use this speaker via AirPlay (Wi-Fi) as my shower speaker and use the EQ to reduce bass and increase treble. I have taken it on several mountain biking trips and forgot to reset the EQ. Once I realize the error in my ways at the trailhead, I attempt to open the S2 app on my iPhone XS (Bluetooth 5.0) I do not see the Roam in order to adjust/reset EQ or view battery level.Thanks in advance!

I’m a software developer creating a service for SONOS. I used to be able to use the form at http://:1400/customsd.htm to add my test service to the device, but it no longer works (although the form tells me “Success!” when I submit it). Is there still a way to do this? I’ve factory-reset the SONOS several times and uninstalled and reinstalled the app.

What apps can I use that will play a full album/CD from one artist? I do have my Apple library but not sure if there is an app for me to access that content.

I upgraded my system to S2 App and Amp to the latest version  The Sub is connected to Amp and remains connected but I get NO sound at all from the AMP and then the Sub Drops out (?)  NO idea why Worked fine before I upgraded to the S2 App   

Need to calculate the global shipping cost and check if it hit the size limitation. Please provide the box size and total weight. Thanks

Is it possible to turn down the Assistant volume on the Sonos One independently of the music volume? I have my Sonos One fairly loud but don't need the Assistant to shout!

 Hello, can you help. I have two sonos set ups, one at the office and one at home.Im assuming the playlists you create sit with the main speaker on a system as,for example my Sonos playlist at the office disappears when at home and vis versa.Is it possible to create one playlist to play across more than one system?? Over to you guys, thanks in advance.

I’m a PC user. I have an audio book on several CDs.Using iTunes, I’d like to rip all the CDs so I can do the following: Play the digital files ripped from CD stored on my PC using my Play5s, and PlayOnes Play the files on my iphone or ipod.Does the Sonos system require the files to be in a specific format? I don’t want to rip them, only to realize they should have been ripped to a different format. Thanks!

So I have moved house and have no direct internet connection all I have is a 4g hotspot.I havetwo gen 1 play 5original bridgeoriginal subIve been told there is no way to connect my gear now without hard wired internet is this true? 

getting my feet wet with 4x Sonos Symfonisks and …… I am really disappointed… Also blown away with the contrast of general positive reviews of people who own and use these (very expensive) systems and the incredibly poor UX this has been so far for me, a systems engineer. How on earth are people actually living with these systems? There was an endless loop trying to get the sonos app to remember that I was logged in… I had to reboot my (somewhat high-end Asus RT-AX92U) wireless router each time I wanted to set up a speaker. Two of the speakers needed factory reset… All I want to do is listen to the No Agenda show! I got it to play on one speaker, but then tried to play it on all 4 SYMFONISKs  (bedroom, den, living room (stereo right and left) and got some sort of connection error and problem adding the podcast to the queue? And now I’m in an endless re-authorization loop. Plex now has 6 instances of authorized Sonos connections… I had way higher expectations for Sonos coming into this.

so im connected the arc to the only Arc HDMI on Samsung  Q80r, its not 2.1..Series X will give error when putting sound to bitstream and selecting Atmos or dTS-X, says not supported.. end of story.. I can however get Atmos direct from built in apps . Netflix using DD+...do I have a chance or do I need new 2.1 TV? So I can't even use the Xbox same way- have it output Atmos via DD+ lossy? should I go Samsung q950a, I had the. q90r Soundbar and stability and problem wise it was horrible , at least the Sonos works when tv is on...Thank you

Hello, I’m having an issue with my Sonos system that is incredibly frustrating.  I have several Sonos products (3 s2 amps, play bar, and play1) and when using Apple Music the music will play fine for a few songs and then will randomly stop and then I’ll get a “can’t connect to Apple Music” error.  I’m pretty positive this isn’t a network issue as the other music services work fine and it seems the Apple Music stops working at the end of a song.  If anyone from Sonos is monitoring this I submitted a diagnostic report, (ID: 1821312135) and have removed and re-added the service with no resolution to the problem.Any help on this issues would be greatly appreciated. -Brad 

This has only just started in the last month or so, you add a track to ‘play next’ to the queue which it puts into the queue but just continues past it? Any ideas? thanks 

So this morning (29 Jun 21) I was listening to BBC radio when, mid programme, I suddenly got a repeating announcement that "due to rights restrictions parts of this programme are unavailable". It was BBC radio 4, via Tune In, which is my morning alarm. I have tried other BBC stations, on Tune In and Sonos Radio. I am on the old Sonos App as I am a long standing customer and still use one speaker that is incompatible with the new app (though I have others that are). So what happened, and how do I get BBC back?

Hello, if I have an Echo setup with Spotify Account #1 but the Sonos is setup with Spotify Account #2, which Spotify account will be used if I asked Echo to play a song on my Sonos speaker? I am planning to purchase a few Sonos speakers and I have a bunch of Echo’s in the house already so I just wanted to make sure how this all works. Thanks.