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Dear all, I’m trying to get a dedicated Router - Play 1 - Sonosnet → all other speakers (avoiding my wireless completely as it’s causing drop outs).  The Play 1 is wired into my router’s ethernet with an ethernet cable. It says it’s WM: 0 on the “About My System” tab. So this means it’s working wired, I believe. Now all of the other speakers still say WM: 1. This means they are still wireless! (But I don’t know if this is my house wireless or the sonosnet wireless. - how do I tell?) I carried out the steps here:https://support.sonos.com/s/article/3209?language=en_US “Switch Sonos between a wireless and wired setup” Do I need a boost instead of the play 1? I can’t turn off the wifi on the other speakers unless they are plugged in (it says).I have “SonosNet Channel” option in my Network tab. This may mean something??? Any insights gratefully received. Thanks!Graham   

Dear community, I have a 5.1 with the playbar and another 6 play one in my flat. Today I plugged an ethernet cable in one of the play one not part of the 5.1 and, naively, expect all the speakers to switch from wm1 to wm0. Unfortunately only the one I plugged in switched to wm0.How can I fix it? Thanks

I have a move & a roam - can I pair these 2 while running in bluetooth mode?

Hi, would the sonos amp be able to power third party surrounds plus provide a subwoofer output? How well would this setup work? Thanks

Hi all,As per title really, I’m trying to setup two Connect:Amps (Gen 1) for surround sound from my TV. The line-in works great and both amps are currently setup as different rooms & are performing well (wireless & wired modes both work fine when tested). However, step 3 of the guide: “Under Products, tap the Sonos home theater room” - I don’t see an option for the “Sonos home theatre room”. Any ideas? Guide is here: https://support.sonos.com/s/article/2927And this is where I started:  

I really have no idea How to read this chart ????? https://ibb.co/hC2950s  the sonos 3-1 ste sal and 5-1 ste sal keeps disconecting and i really have no idea How to read that chart   

Hello there, Im one of the few lucky the preordered early and own a PS5. I have an odd situation on my hands. 4kbluray works fine for ATMOS, but anything other than ATMOS is in stereo PCM, no dolby digital no matter what settings I use from PS5 4kbluray player.Of course I have the TV setup as pass through...as I’ve said ATMOS works perfectly for both streaming and 4kbluray and all all equipment including TV, PS5 and all SONOS were and are constantly updated. I scribbled up a matrix and have tested ALL combinations of audio settings between my TV and PS5 and have tested every condition over the course of a week. Still the same...ATMOS=perfect from 4k bluray/Sreaming but anything other than ATMOS is stereo PCM from PS5 4kbluray player.I have also tested a Sony X800 4kblu ray player instead of the PS5 and it has no issues playing Dolby Digital.Any ideas why the ARC hates the PS5? Thanks in advance

Hi there,As many as other users, I’m experiencing audio issues with my Sonos system. I use it only with Spotify. I don’t have any local media library and other services. The songs skip or stop but counter still playing in the app. I can happen 3 times in 10 minutes but can be also stable for a whole day.I know there is an issue with Spotify but I would like to be sure it’s not wireless interference.I’m pretty sure it’s not but I’d would like to have no doubts. I called the customer support few weeks ago (before finding the Spotify thread I mentioned earlier) I have been told that my wireless setup could be the issue because I’m using the same network on both bands and I have several access points. My wireless setup is based on Ubiquiti APs. All the Sonos speakers are wireless (3 Sonos One SL, 1 Move).All the APs are wired. The UniFi controller reports that all the sonos products are connected to the 5 Ghz  (except the Move which is weird because it’s as the same distance from the AP th

Play:1 on wifi (measuring with my wifi analyzer close to the unit it says full power)50% of the time each morning I get chime instead of my favorite radio channel. If I turn it of and pushes play the radio starts normally, so it is not a connection problem. Amp wired:My Amp starts alway normally on the same radio channel. My send dianostic number is: 579536031 Note : I use Google wifi to cover my house.

I listen to a 6iX ( Local Perth WA radio station ) on my Sonos speakers via Tunein. After about 15 minutes this station starts to “stutter” and eventually cuts out. When I restart the station all is well until it all repeats after 15 minutes or so.I would add that 6iX is the ONLY station that this happens to. All other stations streamed are faultless and will continue all day. I have a high speed internet connection at 100mps fibre to the premises. My Sonos speakers are connected to my router via Ethernet cables. All other Wi-fi or Ethernet connected products in my home are fine. Help please???

Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible? 

I recently took advantage of the free Amazon upgrade to their HD service. Now, under “My music”, although listings of tracks and artists are present, the album listing doesn’t work. It reports “Requested operation failed. Please try again.”Curiously, some of the genres prove an album listing, but “classical” (of which I have quite a few albums) reports the same error  This relates to the iPad and iPhone apps: same issue on both. I have tried de-authorising and re-authorising it to no avail. Amazon music plays fine and the Amazon Music app also plays through the Sonos system. Advice would be welcome. 

I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub

Friends  i setting up my movie theater with bluray and epson 2250 3D projector and Sonos arc soundbar.  in my opinion for me to have access to 3D atmos i need to buy a fury arcana HD adapter to get all the benefits of the soundbar with immersion right?  and how would this bluray hdmi connection look like connected to the adapitador= projector ???  thanks

In our church, during the COVID pandemic, we are not allowed live choirs so, we installed 4 SONOS speakers and play music from Spotify. It sounds FANTASTIC! Now, we want to simultaneously stream the music with our through a RODECaster Pro & ATEM Mini Pro. Any SUGGESTIONS?James

Why is there only a passive solution (Sonance) or moveable speaker with a charger that isn’t rated for outdoor (Move/Roam)?  Is it technically not possible to have an outdoor version of a One or Five without an amp?

Hi, I currently have a Beam, Sub and 2x Sonos Ones. Beam and sub are working great and both Sonos Ones connect as single speakers with no issues. When I come to group them all as a surround sound group, both Sonos Ones are undiscoverable by the app and I have to factory rest both Sonos Ones.Any ideas what is going wrong here?

And suddenly, without changing anything to any settings my Dutch google assistant cannot locate my sonos speakers anymore. But the English google assistant does, really????.So deleted my speakers from google home, delete the assistant from the sonos app, re-installed the whole shabang but no go. Issue remains. Any suggestions would be welcome.

Does anyone know if it’s possible to bluetooth music to the original play 1,3,5 speakers …I want to be able to play from like the bbc sounds app but can’t see this is possible ( or using the airplay option ) Feels like I’m being forced to upgrade all my speakers for a basic functionality- I have 5 …  TIA  

Hi guys, As my passive hifi system hooked to the PC has massive humming/buzzing sound, I wanted to give my Sonos Beam & 2x Sonos Ones as an alternative a shot. After loads of fiddling around, I managed to connect the Beam (via optical from sound card & Sonos optical to HDMI adapter). Also, I noticed the volume of the Beam is quite low, even if I have the volume at 100% in all PC settings (Windows 10).However, when connecting the 2x Sonos Ones in conjunction with the Beam, I have a terrible delay (as they’re probably connected as rear speakers in a surround setup). I read in another thread that someone put the Ones in a different room group, however not sure how that’s supposed to work/kill the delay.Any ideas how to improve the volume and pair the Beam and Ones on PC without delay? Thanks! 

Hello. I have just linked my turntable to my new sonos 5 and love it. I was wondering though if there was a way to use a custom icon instead of the line in icon? I’d like an image of my turntable here rather than the default line in logo, almost like selecting an album art? 

I am in the process of moving my iTunes Library to my new Mac Book-Pro from my old Mac. The problem is that my Sonos playlists have songs with paths to files that point to my old computer. Is there a way to change the paths in my Sonos Playlists that do not involve re-doing the playlists from scratch? Or, alternatively, can I use the same Computer Name in my new computer, as defined in the Sharing folder in System Preferences, as the old computer? Other?Thank you!

Hallå, varit ägare till en sonos One i snart en vecka och det har inte varit några som helst problem att prata med för att be den sätta på spotify till exempel, förrän igår. Jag har iaf själv försökt felsöka vart lösningen ligger, då det bara är spotify som krånglar med röststyrning (inte tex Ikea Trådfri lampor). När jag testade att byta språk på den, så funkade helt plötsligt det helt utmärkt med att säga till högtalaren att sätta på låtarna. Någon som varit med om liknande problem och kunnat lösa det?Hello, have been the owner of a sonos One for almost a week and it has not been any problem to talk to to ask it to turn on spotify for example, until yesterday. I myself have tried to troubleshoot where the solution is, as it is only spotify that has problems with voice control (not eg Ikea Wireless Lights). When I tried to change the language on it, all of a sudden it worked perfectly fine to tell the speaker to turn on the songs. Anyone been through similar problems and been able to

When I try to enable automatic update on the app (iPhone), I receive the error message: “The email and password you entered did not match our records. Please try again.” I have tried to reset my password - same issue. Any suggestions? 

I currently have an older tv, with a beam, 2 rear ones and a sub 5.1 setup.  im now looking at upgrade my set up to an LG OLED CX model and make most of Dolby atmos ,  would then change my beam in the setup to an ARC,  due to the 2020 LG missing many apps , I would then look to use my Apple TV 4K to stream most content.  as the Apple TV will have to connect direct to the TV and not the ARC as the Apple instruction suggest , would this set up still be able to get full atmos from apps on Apple TV or will I have issues. I’ve tried to search this site and seen many missed messages and people having problems.  has anyone else got this setup and have no problems before I commit my cash.  many thanks.