Answered

After many repeated attempts I have been unable to join 2 Move speakers as a stereo pair on WiFi. I follow the instructions but at the last step( as the speakers play the tone) one speaker cuts out completely. has anyone else experienced this, of have a solution?

yesterday they stole my sonos move, being registered in my name in my system, but to use it they have to reset and log in again and create a sonos account, can the cashier be blocked and rendered unusable? can it be located via the police? and also recover ?… Any similar experience?

Wondering if anyone knows the answer to this… If I have night mode and speech mode turned on when using the TV input, and then I switch to playing music (say from Apple Music), do those two settings stay on or do they auto switch off because I am no longer using the TV input? 

Hello my Sonos amp one of two was working fine for years. Till it stopped the other day. All the lights are on. I’ve checked all the wires. Did a reset to amp. Plugged the wires into the amp that does the ext speakers and the speakers all worked fine. So I’m missing something with the amp or it’s fried. Here’s the diagnostic number 242145167

Hi, When my Sonos works, it is great rich bass and decent volume. The other 95% of the time it is the most hateful thing I own. Just recently I have lost all sound output and have no volume control. I have spent the last three hours removing all the software from my phone and computer, playing with settings, resetting the speaker and generally getting frustrated.  I have a feeling my 17 year old son may have done something to the speaker as his account is currently the primary account name. Is it possible to break the internal amp or speakers within it. If I get my year right next to the speaker i can make out the tunes I want to listen to, so I know the WiFi and set up is correct. The volume limit is set to off.I just need to get it working so I can sell it and replace with something else which is a real shame because I am not quite sure I will get the same sound quality elsewhere. Thanks in advance

Prior to submission I had been watching TV all evening with perfect sound via Sonos. Please don't route me back to the tele call center as I already had troubleshootEd 10+ times and Spent 15+ hors including both Sonos and Samsung call centers, yet Not resolved and Sonos wouldn't take Responsibility to fix the Persistent issue which has been open since n year.I then turned ONLY the TV off, after an idle time of about 2 hours, turned ON the TV to watch, Upon turning It, the ARC had lost its HDMI connection with the TV, no audio signal detected (even though nothing had changed in my system since a perfect connection, other than toggling the TV power off/on) . This is the persistent behaviour I am experiencing. Working Diagnostic 1618812137 - Not working Diagnostic 121305903My system status at point of submission was: Samsung TV: ON, with volume unmuted at medium level Samsung model number: UN50JS7000 Sonos connection used: HDMI ARC HDMI connections: Chromecast, FireTV stick, Laptop,

I have a Spotify Premium account. So far, SONOS plays everything on Spotify except for a Spotify radio program titled “The Blues Kitchen Radio.” The program plays fine on my Bluetooth speakers. What can I do to get it to play on SONOS?

I see the One referred to as Gen 2 but don’t see that designation for the One SL. Does the One SL also have the additional memory and the Bluetooth LE?

Hello,I have three (3) 1’s and one (1) 5 connected via a Nighthawk mesh wifi system. The system has great bandwidth but the Sonos system keeps dropping off. I have hard wired and factory resetted a number of times and the speakers show up for a period of time and then drop. I have changed channels (to 11, and 1 so far) and still the Sonos system keeps dropping. I have tried just about everything I can find and it still drops. Any help would be greatly appreciated!!

I have a sub, arc, and two one sl's.When im playing music or watching a movie with 5.1.2 its immersive.How do i get any use out of the one sl's for content that doesnt come in 5.1.2 sound?Is there a setting to make it all just mirror what is coming out the arc?

Anyone having trouble connecting to SiriusXM over the last week or is it just my system?

Hi All,This is an odd problem, at least for me.  We have four 6th Gen Fire HD8 tablets.  Three of them connect to Sonos with the app, no problem.  One, however, does not.  It used to, but no more. I did all the usual: First, I reset the Fire tablet.  No luck. Then I wiped the Fire tablet and started all over. No joy. Multiple uninstalls and re-installs of the Sonos app. Nothing. The Wi-Fi on the tablet works perfectly. The Sonos app (S1) connects to the existing system, but then repeatedly, invariably reports “We can't connect to Sonos”. Router was rebooted. No effect. Seems like a strange problem considering that the Fire tablet otherwise functions perfectly including the Wi-Fi. And that all the other Fire tablets (same model, same OS) connect easily to Sonos. Any suggestions would be welcome! Thank you. Matteo

i currently have bought an arc. from earlier i own a play:5 (and a one SL in the bathroom).does anyone know if I can pair:a play:5gen2 and a five to the arc in order to obtain surround,or does it have to be: 2 fives and arc 2 play:5gen2 and arc? thanks in advance for advice.

Can I purchase a Sonos Roam and be ably to play the same music with my 2 room set?In other words, will the Roam sync with my current 2 room set of speakers?I want the versatility of taking the roam to my porch and have it playing the same musicas my living room.  Is this possbile? John

I recently picked up a Connect(gen1) with the hope of playing my turntable through my Sonos speakers (play1's) and my audio amp. So the TT goes into phono preamp into the connect and out to the amp. Playing the TT via the Connect into the amp, no problem. Playing the TT through the Connect to the play1's no problem. However when I group the room with the connect to the room with the play1's the output to the amp drops to virtually zero while the play1's are fine. Have fiddled with variable/fixed volume and the source level sensitivity to no dramatic effect.I am running S1with no issues. Although I am using Google mesh through out the house I have set up the Sonos gear to be on it’s own mesh. Love to hear some thoughts, Cheer, David

Hello,I have a projection screen outside that I’d like to show movies on.  I have hooked up my amazon fire tv through the projector’s HDMI.  Unfortunately, the sound that the projector emits is pretty bad, and wouldn’t be satisfactory for a movie or sports.  I’d like to get my sonos involved (I have a Move and a Play:3), but I’m not sure of the best way to do this - any suggestions?  I suppose I could buy a Play:5 and use the 3.5mm input, but I feel like there should be a way to accomplish this without purchasing another speaker.  

Hello,I have a Sonos Arc with a sub + surrounds that I have used on my PC for a while and had no issues having it connected to the optical port, a couple weeks ago I didn't get sound from my arc I didn't do any updates or change anything. First I tried my Arc on a TV to check the optical adapter and the HDMI, when I connected using the optical it didn't work I then plugged the HDMI directly in and worked so I tried the optical again after and it then worked I decided to get a replacement optical adapter from Sonos anyways to be sure but had the same issues. I have tested my PC’s optical port with other devices like my Astros and it works fine I'm not sure what todo anymore just seems very odd and its very frustrating any help or advise would be great.  

I have a beam and 2 sonos ones setup in my lounge. The TV is connected to the beam via HDMI arc.When I turn on the TV, many times the sound does not kick in. Sometimes the app tells me there is a problem with the setup and cannot recognise the arc setup etc.. after a few attempts it starts.Sometimes I have to restart everything to get it working, it’s very frustrating indeed. Any ideas please?

I want to stay with the the original sonos app but I am not getting the option to do so.  it does not appear in the Learn More section as instructions say it will.  Any one else have this issue?

We have many problems with AC ARUBA AP 505 . Speakers disappear : the APP does not find speakers.Please help

With Apple confirming that Airplay 2 will now be capable of streaming 24/192 to an end point with a capable DAC will Sonos be making plans to support this?My own end point is a Sonos Amp which i believe at the moment is only capable of 16/44 through Airplay 2.Does Sonos have any plans to support Apple Music’s 70 million customers who from June will be able to stream in Hi-Res?

Is it possible to play an audio file on my computer speakers (non-Sonos), and have the same audio be playing seamlessly on a Sonos speaker in another room?

Hi. The only service I presently subscribe to is Idagio. For the last week or so, it’s been unlistenable. It’s choppy, and cuts out every minute or so. I also have my itunes library in Sonos, and those tracks play fine. It’s just the streaming. To check whether or not the problem is with Idagio or Sonos, I signed up for a free trial of Primephonic, and that cuts out exactly the same as Idagio. How can I deal with this?

Can you disable the automatic switching to tv source when the tv is turned on?This is quite annoying for my particular use case. The best option for me would be a feature where the automatic switching happened when the tv volumn button was activated, but a tolerable alternative is disabling it altogether. 

I tried to get help with this problem a year ago but no one helped me. I believe the problem started with a new computer 2 years ago.One of my choices, in deciding what music to play, is “Music Library”, which connects to my itunes. From there, I go to Imported Playlists. I often make changes to my playlists, so frequently I go to Manage > Update Music Library Now.In itunes, everything looks fine. But in Sonos, each of my playlists is listed twice, many with a different number of songs in each list. If I look at that playlist in itunes, it might have yet another number of songs in it.How can I fix this? I wonder if i have an incorrect setting somewhere...something not pointing to the correct path or folder? My Music and itunes folders are kind of a mess...what looks like lots of extra old stuff.Thanks for any help you can give me...