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Tony_B
Contributor I
July 26, 2021
Answered

sonos sub problem

I bought the playbar,2 play 1 speakers and the sub almost 2 years ago,I noticed a few weeks ago that the sub is no longer connected to the rest of the speakers,it was blinking red and white,I went to all the troubleshooting recommended and nothing,I called sonos support twice and they were not able to fix anything,they offered to replace the sub since I'm out of warranty but they want 425$...plus my cost of shipping...and a new gen 3 sub is 700$...any other way to fix or any advice is more than welcome 

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Stanley_4
Stanley_4Answer
Grand Maestro
July 26, 2021

That is likely your best option.

You could try to get it repaired but few places seem interested and a failed repair likely wouldn’t be acceptable to Sonos for the replacement offer.

You can find reasonably priced extended warranties for Sonos gear, I buy them for Sonos gifts so I’m not faced with unhappy folks that had early but out-of-warranty failures.

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Stanley_4
Stanley_4Answer
Grand Maestro
July 26, 2021

That is likely your best option.

You could try to get it repaired but few places seem interested and a failed repair likely wouldn’t be acceptable to Sonos for the replacement offer.

You can find reasonably priced extended warranties for Sonos gear, I buy them for Sonos gifts so I’m not faced with unhappy folks that had early but out-of-warranty failures.

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