First, note that the Roam is S2 App only (it will not work on S1). Also ensure your router WiFi is 802.11b/g/n compatible for the setup. 

If relevant, switch off QOS/Airtime fairness on the router itself and perhaps temporarily switch your mobile controller device to use the 2.4Ghz WiFi band and ensure your mobile meets these mentioned system requirements 

Cheers Ken,

I have updated the app to the S2 version so all good there. I am using an Airport time capsule fixed on 2.4Ghz. The specs advise ‘Interoperable with 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac devices’.

I have my tablet connected to the same network. Does this all sound about right??

Yes that sounds fine to me so far - what tablet/operating system is the S2 App running on?

I am using an apple iPad gen 6. software version 14.4.

Yes that’s fine too - maybe switch off ‘Private Address’ in the iPad settings wifi network connection.

Have you tried a factory reset of the Roam before trying setup again … see this link: 

https://support.sonos.com/s/article/1096

You rock Ken!!!!! Apparently my brand new Roam needed a software update first. It’s sorted and even the bluetooth connectivity is working now.

Thanks so much for your help Ken.

Brett

Ah that’s great news Brett - glad you have sorted it.