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Hi, I've tried looking online for the answer to my question but had no luck. I'm hoping someone more technical can help me.I have a Sonos (5) which I've connected to the router by ethernet. I will eventually add other Sonos speakers which I believe will connect via WiFi and would mean the Sonos system will have its own WiFi network, thanks to the 5 being connected by ethernet.The issue I'm having is controlling the 5 via the app in the other side of the house. The WiFi is poor here. I have tried a WiFi extender but its sets up a separate network e.g network-EXT and the Sonos doesn't like this. It also keeps me on the -EXT connection despite me moving myself next to the router (despite the - EXT being a slower connection)How can I fix this please? I realise it's a WiFi issue. Would adding a new speaker in this part of the house allow me to control better on the app or will I need to be nearer the router? If I need to be nearer the router, meaning extending the signal, what's the best

I have used Sonos for years but have suddenly got this issue. I note that others have been told it is the WiFi network (classic tech company response) but my network is not a mesh and is rock solid for everything else and has not changed. Runs a single ssid via 1 routed and 4 access points all wired. Only reinstalling the app sorts the issue temporarily.  Apart from blaming my network is there any advice on how to fix this or is it just another example of why the s2 app is not fit for purpose?

Hello, I would like to create a sonos developer account in order to use the Control API. When I submit the account creation form I get a "something went wrong" screen. If I try to login with my email & password I get an error that says I need to confirm my email address. However I didn't receive any confirmation link. If I try to recreate my account I get an error that says the email address is already taken.  I tried to use another email address and the same thing has happened. How can I get a sonos developer account? Thank you,Simon Bergot

Hi can anyone tell me how to tune my Sonos system please ? I have hearing problems and need to turn down the base and  up the treble ? The sound seems distorted to me ! I can’t find any buttons and am not good with technology! Lol 

Hey a few weeks ago 3 speakers (out of my 7 speaker system) went missing from the app. I’ve tried reconnecting them multiple ways including “find missing product” and also rebooting them and trying to connect them as new devices. They missing devices are the older ones in the network, a play 5, play 3 and play 1. Others in the network are two Ones, a playbar and sub, and a turntable connected. When trying to add them back in, it tells me it can’t find them. If I go down the path of connecting them via a temp sonos network then connect to wifi it tells me my wifi password is wrong (it’s not). I’ve tried plugging in with a LAN cable too it still won’t work. Suspicious all 3 devices stopped working the same day. Pretty expensive paperweights! I’m still on S1 because of the 5 and connect used for the turntable.

I have two microphone-enabled sonos-one speakers in my sonos system. Instructions to Alexa work through only one of the two speakers. The microphone lamp is glowing on both speakers. How do I troubleshoot and fix this please?

Ordered my Amp June 5th, they are saying august for it to be shipped. Has anyone experienced the order coming earlier? I am just curious as to what kind of timeline everyone else is getting. Thanks in advance!

Hi there. Im having lots of trouble with speakers dropping off my windows based S2 software, as well as lots of “Unable to connect” errors with Spotify. My diag code 1139617590. Any help to identify where the problem might be would be great

Newbie here..About to purchase a sub Gen 3 and wonder this placement for vertical position.  This place I propose is just near to corner of wall and furniture. Based on this dimension, after placement for this new sub, I’m expecting both side gaps will be about 70mm.   it is sufficient for a better bass reproduction or what is min limitation should I consider.   

Sonos regularly beeps as if I’d asked it something and replies “I don’t understand your question” - it’s in an entirely different room and no-one is anywhere near it …. thoughts?

Hey guys, I have the Sonos arc, 2 gen 3 subs, and a pair of one sl’s… my question is I have the one sl mounted on the wall with the power cable ran through the wall, I would like to upgrade to the Sonos 5s for more surround sound… are the power cables from the one sl interchangeable with the Sonos 5s??? This way it could be just a simple swap… thanks everyone 

I’ve recently bought a Sonos Roam speaker, when I try to link it to my Sonos speakers, I keep being told I need to update the app, and when I try over and over again, I’m told it’s not working. I’ve traced this to the fact I still use a Sonos bridge for my original Sonos 5 speaker which I still use via the Sonos 1 app. My other speakers are used via the Sonos 2 app and this is the app I am trying to link the Sonos Roam to but it still comes back saying update the app and then says it can’t update because of the Bridge ( which I obviously don’t use on the Sonos 2 app). I feel like I’m going round in circles. Can anyone help me please as I have a brand new speaker now which I can’t use!

I just purchased a Sonos Five to replace 2 sonos Ones in my living room. Since it’s an open space connected to the kitchen and dining room, I tought a Five would be more suited to better fill the room. Also, I didn’t have a good stereo placement for the Ones (they are now in my office). However and to my surprise, it seems that the Five sound is way less powerfull than my pair of Ones and is even less powefull than my Beam. As an example, when I play music on both the Five and the Beam (which are in the same room), the Beam sounds way louder, richer and seems to overtake the Five for audio quality. I have to turn up the Five volume at least twice as loud if I want to hear it over the Beam. Also, the bass seems almost non-existent. I cheked the settings and there is no volume limit. Is there an issue with my Sonos Five/something I’m doing wrong, or is the Five just not as powerfull as I expected? Thank you for your help!

I own a sonos beam and gen 3 sub. I also have a turntable and receiver hooked up to listen to albums with headphones. I want to play albums to speakers, too. I see two options: A sonos port to play on my existing sonos speakers, or add a Play5. If I added a play 5, can I pair my sub with both my beam and a play 5? Is the Play5 stereo? Which is the better option: the port or the Play5. The difference in cost seems négligeable and another speaker seems like clutter when I have a great speaker system already.

This is honestly occurring to me so often that I’m kind of put off by the sonos “all things wireless” system.I have two Sonos Surrounds and 1 Sonos Beam, all wireless.Every so often the system loses the surrounds and they either show in the app as +?+? as surrounds and no sound playing or are showing as if everything is good but no sound playing.Today they just refuse to connect no matter how many times I reset the system. Things I tried:Rebooted the Beam and both surrounds Reboot the router Turned off the router, turned off all sonos, turned on the router, waited 5 minutes, turned on the sonos products. Removed the surrounds from the app, factory reset the surrounds, reconnected them to the network. I moved the 2.4Ghz Channel from 6 to 11.Now the surrounds don’t even show up in the app. Also during the setup, it was taking a long time and it was saying at the end that they are connected but they might not show up in the app and I need to restart the surrounds. I DID, MANY TIMES.I subm

Hi,Any advice would be appreciated.  I am currently having an extension which will have 3 separate areas but all open plan. A Family/dining room, Kitchen & then seating area. About 40 square meters in total.  My plan was to have 1 speaker in the family room, 2 in the kitchen as very high ceiling and 1 in the seating area all hooked up to one amp. Would I be able to create 3 separate zones so I can turn off speakers? For example I was hoping to be able to turn off the family room if the kids are in bed and we’re in the kitchen and seating area.Thanks in advance,Sid  

Can I use a beam (connected to a TV), with an Amp powering surrounds and a third party sub off the amp?

I have Media source: Apple TV (3rd Gen) Video Player: Optomo UHD52ALV Projector connected through HDMI from Apple TVAudio: Sonos Playbar (set up as surround sound with sub + 2 Sonos One) and Connected through Optical cable from Apple TV  When I play Netflix on Apple TV and choose audio English [Original] (5.1) or Amazon Prime to choose a movie with “Dolby Digital Plus” The Sonos app shows the Audio IN as “Stereo PCM 2.0” in both cases.Checked Sonos App for System Update and shows “Your Sonos system is up to date”.Bought this audio splitter https://www.amazon.ca/gp/product/B07JDGBBXF/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1 and cant get the 5.1.Is this even possible? 

Hello. I’m an extreme end user and cannot find my specific answer here. Thanks for your help! I just got a Sonos Boost in hopes to solve my issue of dropping speakers. While listening to music using a couple of my Sonos devices, atleast one speaker drops out and returns every time. It happens over and over again. I have an Orbi with 2 satellites and each Sonos device would go to whichever satellite it liked even when it wasn’t the best connection. So the Boost was hopefully fixing that.I connected the Boost to my Orbi router (main device) and after a few minutes, all Sonos devices automatically connected to the Orbi router (main device) and not a satellite. All showed as a wired connection to the main unit which I assume is because they are going through the Boost which is in fact wired. Unfortunately, after 30 minutes or so, the speakers started to drop out again. I thought maybe I had the Boost too far away. It is upstairs where my router comes into the house. All Sonos devices are d

I am installing a new home and will have the sonos amps in recessed low voltage boxes behind the TVs. In one particular box there will be a samsung one connect box, apple TV, and sonos amp. Is there any threat of the sonos amp overheating? The amp gets fairly warm in a rack, just concerned about it being with other items that get warm, especially in an enclosed space with no air movement.

Can 4 sonos one’s be used in a surround setup with an Arc soundbar?

Battery life is below expectation.  I have a JBL Charge that I bought for $99 six years ago which outlast the Roam hands down.  Very disappointed in the Roam product.

Hi there,For months I have been trying unsuccessfully to stop our Sonos Five from renaming itself. It keeps reverting to an old naming convention. We have a Google Nest Hub Max as well. I have tried troubleshooting many times with both Sonos and Google Support which has included factory resetting both the Google Hub and Sonos Five speaker and uninstalling/reinstalling the Google Home and Sonos apps but the problem recurs, usually the following day. Any ideas what might be causing this or how to resolve?Thanks!

2 Move speakers will connect via WiFi to an iPhone but cannot raise volume very much.  I turn it up but it turns itself down.  This just started happening.  Recharged them overnight but problem continues. 

Need help have a sonos roam and a first generation sub. The S2 application picks up both speakers but I can't make them part of the same room. Be great to have the roam and sub working together any advice welcomed.