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Help needed - No lights

  • June 28, 2021
  • 2 replies
  • 71 views
J

Hi there, tried to connect to my Sonos Play 5 (gen1) yesterday and it wasn’t appearing on my known devices on the app (Sonos S1)

Went over to the device itself and there were no lights on, pretty worried as I love my Play 5! Please can someone help?

Thanks,

James

Best answer by Ken_Griffiths

The first things to check are obviously the power-source/cable/fuse etc; and if still no joy, then it might be hardware failure - you are perhaps best to speak to Sonos Support in that case and so perhaps contact them via this LINK.

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2 replies

Ken_Griffiths

The first things to check are obviously the power-source/cable/fuse etc; and if still no joy, then it might be hardware failure - you are perhaps best to speak to Sonos Support in that case and so perhaps contact them via this LINK.

J
J
  • James WG
  • Author
  • Contributor I
  • June 28, 2021

Thanks a lot, will try that now.

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