Answered

2 Play 1s suddenly stopped working, cannot be found via app

Forum|Forum|4 years ago
June 25, 2021
3 replies
128 views

ThomasVDB
Contributor I

Hi all

As the subtitle describes. I got 2 PLAY 1 speakers in my system. Have been working like a charm for many years.

However, they suddenly stopped working. The app is not seeing them anymore, I did all I could find on the net to reconnect but w/o any luck.

Led light is full white, sometimes it starts to blink and goes over in a period of full white again.

Opened up a diagnostic ticket:

492365961

Best answer by ThomasVDB

Hi All, ticked solved thanks to efficient sonos helpdesk.

thanks

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G

GuitarSuperstar
Lead Maestro
Forum|Forum|4 years ago
June 25, 2021

It sounds like the speakers are having problems staying connected to your WiFi network. Have you tried unplugging the speakers from power for a couple of minutes and rebooting your router and phone?

"Receive with simplicity everything that happens to you." - Rashi