Answered

Hi,I have a pair of Play:1’s connected as a Stereo pair.Windows PC, Phone are able to connect to it with the controller app, Mac can’t. Don’t know if important but Spotify on Mac IS able to play music on the system.All devices are on the same wifi.I have a pair of TP-Link Deco M9 Plus mesh operating as an access point, connected to my cable company’s router to the internet.I have disabled VPN on the Mac, made sure Sonos was allowed in mac firewall, disabled antivirus. I recently moved, but all gear (except cable company router) was with me and working in my previous house and everything was working fine there. EDIT: I tried connecting one of the speakers with an ethernet cable (and disabled its wifi) and there’s no change.Any advice?Thanks

I’m a little confused by the Roam charging. If I power it right down (ie not in sleep mode) then connect the charging cable it seems to wake up again with the white light on. Is it normal for it to turn back on when you put it on charge? Surely it would charge quicker if it stayed off?

Hi, Just a quick question. I’ve apply to use the Sonos Upgrade Programme but wondered what happens a to your product? Do you lose functionality or software upgrade etc? Does Sonos stop support? thanks K

Can’t play music talking with GA. this is the answer I have.  

just got my roam love it but voice control does not seem to work or am i misssing something ? say ‘ alexa ‘ as i do for the one or the echo but no reaction the white light is on to say mic is active plays music from app spoifiy etc not voice control any help be great thanks ( sorry if im being really thick which could be the case !! )

I have had my system for a number of years and last changed by router (BT Smarthub 2) a year ago and have no problems whatsoever until recently.  My whole system no keeps disappearing so you cannot see it from the controller device.  It isn’t the controller as we use multiple devices ( all Apple) and on each device it will say that it can’t find the system.  My system is a play bar + sub and 2 play 1’s in the living room and 2 more play 1 s in other rooms.   Once the system disappears, if you reset the router it will return but often only for a short while and then connection will be lost again.If you log into the router it says all the devices are still connected.  (As are the devices) used as controllers If you connect the play bar by Ethernet the whole system is rediscovered.  Doing the same for other devices is less successful.  The individual device may return but play is interrupted.  If the keeping the play bar connected to Ethernet is a long term solution then I can look at thi

Despite the “we won’t support your old speakers” fiasco, I bought a Sonos Roam. What could go wrong buying a Bluetooth speaker that works with Sonos? I have to upgrade to S2. So I did, and had to split my system. I still don’t have the S1 system working even after 2 hours on chat with support yesterday as it still sees the new speakers. So I’ve put that on hold, and trying to get S2 to work. All compatible speakers including the Roam are visible in S2. Sonos is linked to Google Home. But I don’t see any speakers other than the Roam. When I reconnect Sonos in Google Home, all speakers show up for a few seconds, then disappear. In the S2 app, Settings/Services & Voice/Google Assistant shows only the Roam under Sonos Products. The speakers do appear in Google Home for a short thile, before disappearing. Has anyone seen this? I can’t face more time chatting with support, resetting speakers, turning my phone on and off. With S1, I was very impressed with Google integration.

Hello  I have a problem with some alarms to play radio at wakeup time that trigger the sonos chimes systematically. I have tried twice to troubleshoot through the sonos support chat but I’m very frustrated as they propose basic troubleshooting (have you rebooted the router, can you reboot the speakers, did you delete and recreate the alarm, did you reinstall the app, etc) and we turn in circles and waste time. I have requested to escalate my request but I don’t manage to get attention from the right talent. It is frustrating.  Here is my scenario. Got speakers in almost every room of the house. Recently I upgraded all system to gen2 and replaced two PLAY5 from gen1 to gen2. I got a PLAY 5 in my bedroom, wired, and it has an alarm to play a radio news channel at 7:00 - well I always get the sonos chime. 7 minutes later I have another alarm to play radio music - it works always.Even more when the sonos chime is plaing I just need to push the stop/play button twice to switch from chime to

Hi all Does anyone know how to clear the bluetooth connections from the Roam?  I know I can go to the connections on my mobile phone and disconnect / forget the connection there, but what if I want to clear the list of connections without access to the phone?  This could be because a friend connected to my Roam one evening but now they have gone home.  Also, does anyone know how many connections the Roam can remember?  I’ve tested with two phones connected at the same time, but don’t have more mobile phones to connect to test larger numbers of connections. Thanks

Hello,We are new to sonos and have recently purchased 3 play 5’s. We are all using android phones and are all experiencing the same issue… losing the wifi connection with the controller.We live in a large house (6000sq ft) and the speakers are outside in our outdoor living area. Our router is centrally located on the top floor of the house. I am using a sonos boost. Everything works perfectly when we are in our home. Its just when we go out side… the controller appears to lose wifi coverage making it difficult to connect to speakers, change songs… etc.Not sure what to do… whether to get a WIFI extender, if so, which one? indoor or outdoor? or use a mesh router?Any help would be appreciated...

Hello,I’ve read about many compatibility issues between the Arc soundbar and Samsung tv’s. I have a Samsung Q80T and want to make sure Dolby Atmos will work if I buy this soundbar. Could someone confirm whether the latest firmware updates on both Sonos and Samsung’s sides have addressed the issues. Thanks !Erik

The Sonos app has been getting worse and worse in terms of connecting to my systems.  A lot of the time only some of them appear, if I reboot my phone and the sometimes the systems they reappear.  Now it cant connect and keeps telling me my network has changed or that I need to reboot my router and reconnect my systems.They are connected to the network fine and can stream music, just I cannot talk to them using the app.  Anyone had a solution from Sonos to fix this, the app used to work so well now the whole system is bordering on useless.

himy sonos MOVE disappeared from my system so i followed all solutions on website to add missing product.  it was recognized and all was well until the next day and the same issue arose.  when i followed solutions again, it now says it is not registered and when i try to finish adding move to system the error message says contact customer care.added to this, the microphone is now not working so i cannot ask ALexa to play etc..when i press the MIC nothing happens.any ideas?thanks 

Ok. I’ve seen many old posts regarding random soft bong sound coming from Arc. Keeping it simple… my Arc has never been connected to my TV. I use the Eero Pro WiFi that has performed extremely well. I use Alexa only on my Sonos devices. Sound tone happens when not using Sonos for 24 hrs. Seems like real issue that has not adequately been addressed by Sonos. I’m regretting my $2k purchase and afraid to mount this device. Please help. B

Diagnostic: 1552642786 Move has worked perfectly since purchase.However, it has recently just dropped off the app and can’t get it to work.  Have reset the speaker and also the router and it appeared for a while, then it goes again.  If I manually turn the speaker off it reappears within the app saying offline…Please can someone take a look at this as it is really frustrating.ThanksDaniel 

Hi hopefully you can help...I've been having trouble using my Sonos system recently.The Arc disappears from the Sonos system after playing music in a group with other speakers from Spotify.When I group the Arc (with sub and 2 rear surrounds) with a Sonos One and Sonos Five,  it fairly consistently drops out of the system, requiring a power cycle to bring it back. All speakers are connected by WiFi. All except the Arc are using 5ghz, not sure if this is relevant...My wifi router is an Asus RT-AX55. I had a search and found an article suggesting disabling a setting (airtime fairness),  but this doesn't appear in my router config.I've tried connecting an Ethernet cable to the sub and use SonosNet but this didn't work at all. Nothing could connect, I assume its because it is part of the Arc subsystem… Any ideas on how I can fix this for good? Thanks,Paul

I understand that you can group together other pairs of surround Sonos products to a existing 5.1 setup. However I would much rather be able to pair four ones to a beam as a single group so it’s a genuine surround in comparison to grouping others to imitate stereo and surround together. A 7.1 system update in the app to allow this I believe  everyone could get behind.

Hi, I recently changed my router.The router supports both 2.4 and 5.0. When I try to reset my Sonos to the new router, I get to the point that speaker does the chime noise, but then the speaker says that my speaker is not up to date and then forcefully exits the reconnection wizard.  How do I either update the speaker, or ultimately reconnect my speaker to the router? ​​​​​My fear is that the Sonos is bricked and requires it be updated before changing the network. Please tell me at least that's not true! Extra information:I have one play 3, and two play 1. I have BT infinity, home hub 2.  

Suddenly I am hearing my Beam bass is distorted with a vibrating noise. I have been using the factory set equalizer setting without any custom adjustments.

Hi All, I have recently purchased an iPhone 12 mini. I have true-played with the iPhone 2-3 times now. My ARC just sounding very tinny now, has anyone else had this issue? are the newer iPhones an issue when true-playing?     

I have a Bean and two Ones for my TV. A lot of the time the voices on the TV program are quiet but the sound effects are loud. I find myself having to constantly turn the volume up and down.is there a way to even them out?

Hello, My TV has ARC, but not eARC, so I’m getting the HDFury connector to pipe ATMOS from my AppleTV to my ARC.  My TV has other sources, and the room has the ARC and the Amp, is it possible to have BOTH my tv ARC connected to the Amp HDMI input and the AppleTV/HDFury connected to the ARC (for ATMOS)?

According to the setup instructions the Roam has two modes to save energy.One is a long five second hold of the power button which requires the same power button to switch on. The other is to briefly press the power button and when you want to power up the Roam next time to press any button on the unit but this does not work for me as the only way to wake the unit is to use the power button. Had anyone had any luck with waking the unit using the play/volume buttons?

It seems that I’m not the only one the caps blown on the power board of the Play 3 with the terrible plastic burning smell..Any replacement power board kit out there?I think the product should have been recalled if not already had happened. thanks.  

I have the black subwoofer that has the single button on the front.  When I plug it in no lights or anything appears on the front.  I have tried another power cord, tried holding the button on the front and plugging it in.  Nothing works.  1k for a few years…  do you have any ideas?