Answered

How long until Sonos release an app for the Apple Watch to take advantage off ?

Sounds cuts off for like 5-10 seconds then come back on. It looks like its a common problem among arc owners. Is there a solution for this?Diagnostic code: 60793805

I own a Playbase, two Sonos SL 1’s and a Move. When I remove the Move from its Charging Ring, it Powers Off and can not be turned back on unless returned to the charging ring. This occurs whether or not the Move is Grouped or Ungrouped to the Playbase in the System settings. When it is on the Charging Ring the Battery level indicates 100%. Is this a System setup issue or a problem with my Move itself?

I accept I have to listen to ads if I don’t subscribe to the PRO, Premium, VIP service. That’s fine. What about the volume of the ads? Does SONOS have to crank up the volume so much? It’s jolting! I read another similar comment elsewhere on these pages and the answer was something along the lines of “ it depens [not on us but] on who is serving the ads.”  Thanks but I don’t buy it. The high volume ads is an old radio tactic so the excuse is invalid. SONOS: WOULD YOU PLEASE TURN THE VOLUME DOWN FOR THE ADS? or TURN IT UP FOR EVERYTHING! 

One morning woke up turn on my TV, Beam has no sound.  Use Sonos App to troubleshoot and received audio out issues.  Changed cables and even to my spare TV (Sharp) in the bedroom, this did not help.  I tried to reset my Beam and setup from factory default.  Had the same problem.  My main TV is philips brand, toggle Easylink on/off plus HDMI aduio out on/off makes not difference on my Beam.  Any help would be most appreciated.

I own a Beam and a pair of Sonos One SL and had set them up as surround. Since last month the Sonos One SL’s would randomly drop offline  (I didn’t change internet setting or disconnect routers or add devices that would cause internet interference) I would spend hours and sometimes days trying to add them back, kept on getting the “we couldn’t connect to your products” message, and had to spend another couple hours to factory reset One SL’s, try a couple more time to add them and retune the speakers. This is super frustrating. Can someone please tell me what’s wrong with my system? 

I have searched in other topics, but i have not found any answer or fix for this problem.Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating. What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.I also have a Play 1. No problem whatsoever with that one.I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.I’ve had this problem for more than a year.I just submit a diagnosic: 1540223134

Newbie here.  I’m building out a covered porch right now with the “dream setup”. Outdoor fireplace with TV & ARC above it, and am planning on using AMP + Ceiling Speakers as rears for that system.  Everything is getting framed and built out right now, and I’m trying to figure out what wiring I need run.  Below is a rudimentary diagram of my plan.. but here’s the crutch of my question:  ARC will be hooked into TV’s eARC HDMI port.  I’m hoping that ARC can wirelessly bond to an AMP so that those are a single Sonos Room together (and the AMP ceiling speakers set as rears), but my concern is my planned location for the AMP is in a utility closet that is about 25 ft away from this porch (through walls), AND that’s through an exterior brick wall. Unfortunately the AMP is backordered until late August and construction will be wrapped up by then, so I can’t test all this while all the framing is still exposed. Should I run Cat5 (or another cable?) from the TV / ARC location to the utility

Hey guys, sorry if this has been asked multiple times but I’m a bit of a noob when it comes to this kind of stuff. I have a PS4 + OLED55BXPTA + ARC.  TV audio output is set to pass through and the PS4 is set to Bitstream (Dolby) but when Blu-ray audio plays, even if the track is 5.1, the app shows at as being Multichannel LPCM 7.1. Is this normal? Or am I missing something?  cheers Steve. 

I've a Sonos ONE SL pair using the Sonos S2 app with a weekday alarm. I have "Virgin Radio UK" set to come on at 07:27 Mon-Fri which is set through the Sonos Radio Station service.However, one or two days in the week, a completely different (random?) radio station plays instead. Or, the Sonos chime. Today, I had Radio X, another time I had the BBC World service. The app incorrectly reports that I am playing my chosen station. It is not a particular day it happens. It always seems to be one or two days in the week it happens, or the whole week passes through playing my chosen station as expected.Is there a known issue/bug as to why a different station to the one defined is played at the set alarm time? It appears that this is a long running issue that is now probably ignored as an agravation to many others.Also, this issue appears to be repeated across your community channels for the past 2 years! Network interference has been cited as a cause. My system is fully ethernet wired back to

Hi. I have some slight audio dropouts in my Sonos One SLs that i use as rears in a Setup of Arc+Sub+LS+RS.As my main listening position is usually close to the RS rear, this is obv. somewhat annoying when watching movies.My diagnostic number: 121101499Setup: Arc is wired into a FRITZ!Box 7590 (latest firmware). Rest is on SonosNet.I checked with the FRITZBox which channel has the least amount of devices and the strongest other accesspoints seem to be on channels 6 and 11.In the app, i set SonosNet to Channel 1 and my router to Channel 11. However, no matter what SonosNet channel i pick, i still have a lot of dropped packets in the /support/review site.  I’m left with two ideas:don’t use SonosNet hardwire the rearsBoth of which i would rather no do if the problem can be solved by a different way. What’s the suggested approach to fix this? Could this also be a hardware defect by the Arc or something?Is there any way to find more information about why a lot of packets get dropped?Thanks

Hi, all, When connecting the Roam to a laptop or android phone via Bluetooth, the music makes small pauses every few seconds. I've also tried playing YouTube music on the phone and playing it via Bluetooth to the Roam and than connecting it to the Beam via WiFi, and the music still makes this small pauses. I've tried forgeting the divice on the laptop, reseting the Roam and the problem still continues. Does anyone know how to fix this problem? 

If I connect my Roam to my mobile by bluetooth, should it be possible to group other speakers with the Roam and hear audio fed from my mobile through the Roam playing to the whole group (including the Roam)?

Two days ago, my Spotify playlists started skipping forward to the next song within ten seconds of playing the first song. Prior to that I have never experienced this problem and nothing has changed in my home network setup. If I go back to the first song after it skips forward, it will play through. Anyone else experiencing similar issues?

Hi Sonos.   S2 has been a let down so far for me. Please tell me you are going to add DD+ functionality to the beam?

bonjour, je viens d'acheter un sonos sub d'occasion, et impossible de le réinitialiser, il reste bloqué sur les leds vert et blanc clignotant, telqu'un aurait-il une solution ? cordialement Mod Edit: Added English translation:hello, I just bought a used sub sound system, and cannot reset it, it gets stuck on the green and white leds blinking, such a solution? cordially

just bought a house and it has 4 old connect:amp wondering if its eligible for upgrades - actually i have a bunch of older sonos as ive upgraded thru the years but did not know there was an upgrade - thanks guys

I have a Roku TV sending its audio output from the HDMI Arc port to a Sonos Beam. Behind the couch, I have two Sonos One’s as surrounds, and a Sonos Sub. We mainly watch streaming services. Surround sound on supported shows works and sounds great. But often times we come across shows where there is only audio coming from the Beam, nothing coming out of the One’s. In those cases, is there any way to force whatever’s coming out of the Beam to also come out of the One’s?  I’ve looked in 3 different places (RokuTV audio settings, Sonos app, and audio settings of the streaming service), and I can’t figure out how to accomplish this.

Hello,I connected an arc sound system with an apple TV4K and an hd fury arcana beacause my TV doesn’t have e-arc only arc..With the Netflix application, I choose a film that offers sound in ATMOSBut on the SONOS s2 application it does not mark me “ATMOS” but "PCM Multicannal 5.1”… ?     I have:Sonos ARC2 Sonos One1 Sub Thanks for your help

I woke this missing to see that Google home removed most my devices... Only my Sonos move remained. I checked the Sonos app and the devices had vanished from there too. I have returned from work and with a restart of my router the reappeared within the Sonos app, but without Google Voice connected. I have tried to get the Google Voice assistant back on, but as soon as the app takes me to the Google assistant app, it either says it can't find devices or I get an error. Can anyone suggest what I can do? Some of my devices are showing twice in the Google home app, others are not there at all. Diagnostics is 623539210

I have a playbase with 2 x play one (gen1) setup but i want to change the play one (gen1) speakers to play one (gen2) speakers. I want to know if the playbase and play one (gen2) are compatible with each other before i buy the speakers i also want to know if i can then set up the old play one (gen1) speakers to use in another room without connecting to a playbase

I have 4 play 1 speakers. All do a sudden the app is not working. I’ve done everything I structure to fix it, Including connecting to the router. 

My Sonia beam is connected to a Sony TV via HDMI ARC. If I mute the TV for an extended period of time, Beam seems to disconnect from the TV - it doesn’t respond to volume commands through the TV. I can recover by using the Sonos App, telling Beam to play TV, but it’s a hassle. How can I keep abeam connected to my TV during long periods of silence ?

Cannot set up a new account using Samsun phone. App replies “email already in use “. Created a new email account but the same reply from the app. Obviously something wrong with the app. Any suggestions on what to do?

Good morning.  Since the new ATV4K is only shipping next week, I’m  hoping someone will be able to answer this definitively before purchase.Many early adopters of the Arc and owners of recent Sony smart TVs know of the problems re sound that were finally solved after a year by Sony. Very frustrating.  I’ve been reading of problems re Atmos, eArc, etc on older ATVs but nothing seems definitive. Lots of ideas sloshing around.  Im looking for a seemless experience :) after the Sony nonsense.  Basically, plug and play and get the same sound I’m getting now with the smart TV and Arc.  Thank you.