Answered

Hello. I picked up 2 sonos play3. I know they been discontinued. My question is can i use them as monitors when i use my pioneer dj mixer with rca output for booth monitor option . and can i use them as left and right with my sono beam for tv or maybe just left and right for tv without beam or what is the best way to use them? possible as left and right may be even not for tv but just as music listening. Thanks, Igor.

Is there someone who can look at my diagnostic log and let me know why my radio station would not play?The log number is 1124229380.  My alarm is set with the “Office” play 3 as “main” device for the alarm. This SONOS device is connected via ethernet to the system. The rest of the system is connected via SONOS Net.This morning the alarm was set for 7 AM. At 7 AM I got the SONOS chimes and not my set radio station. I went to the S2 controller and tried to start the radio station and it would not start. I pulled the diagnostics at that time.I recently replaced my router, and while things were reset fine and things have been working, I am wondering if I have an underlying issue that is only now rearing its head. 

I keep having issue with the app not connecting to the move or beam...internet signal is fine

Our current surround configuration is the basic bar and 2 SL Ones, but I want to integrate our Five as well. I’m interested in the buying the Move speaker and was wondering if it would pair up with the surround system along with our Five? If not, would an additional Five pair up and be a part of our surround system too?

Hello, I am trying to sign into my SONOS from the iphone + ipad and it won’t let me. Unfortunately,  It will only let me sign in through the desktop. When logging in through the phone it tells me my password is incorrect although I am typing the password in correctly. I managed to change the email as well to see if that works but when trying to log in it still gives me the old email. Need help please. 

I have a Sonos Amp in one room, Sonos Play:1s setup as a stereo pair with a sub in another,  and single Sonos One SLs in different rooms.  Everything is on a single network using EERO Pros.  I use the S2 app.    When I turn on the option to “Group Non-Airplay Products”, then Airplay to either the Amp or the one of the One SLs, I am expecting the Play:1s to play whatever is streaming via Airplay.   Airplay is working to the Airplay compatible systems just fine, but nothing comes out of the Play:1s.  This is true whatever the source.  (Spotify, Podcasts, etc)   If I use the Sonos app and select the Play:1s, they work fine.  Any multi-room combination also works fine using the Sonos app so I feel like the network is working properly.  The Airplay compatible products work as expected with Airplay, just not the Play:1s  with the “Group Non-Airplay Products” switch on (or off) Maybe I am not understanding what the “Group Non-Airplay Products” switch is suppose to do.  If I am understanding i

Same question as https://en.community.sonos.com/controllers-software-228995/automatic-loudness-control-6819488 which was asked 2 years ago, can we get an official answer from Sonos whether the Loudness setting intelligently kicks in only during low volume or it has the same effect regardless of volume level?

Have a strange issue with my Sonos Move.When grouped with my Sonos Arc and Surround the audio intermittently drops out/skips. When ungrouped and playing audio via the Sonos app i.e. Spotify or Amazon etc, no such issues. I’ve factory reset the Move and re-booted my router.Any ideas what’s going on?

I have the exact same issue as described herebut from the Sveriges Radio. Very annoying when listening to a podcast as it does not remember where it was and you need to listen to find where you are. Happens about every 20-30 min. And no, I don’t have any network issues or with playing directly from the app via AirPlay

Hello everyone,I’m new to the Sonos community and love the sound from the sound bar.  The only thing is that the volume has to be at least 50 in order to hear it well.  To watch a movie and fill the room it has to be at 65/70.  This seems weird.  Is anyone else having this issue?  I have unplugged the unit.  Tried a different HDMI cord. And tried different video sources.  The thing I find interesting is that when I play only  music through the Sonos Arc (tv not on), the volume dial is only at a quarter and fills the room.  Would like to resolve this and not have to return the sound bar to Best Buy.  Please help!

Dear Support, I am facing an issue with Sonos. We have installed new WD My cloud HDD. The issue is that when we share the music from NAS with Sonos its showing an error which is “ Sonos was unable to share the Music folder. I have also follow the all steps which are enclosed in the link.

Hello all -Long time Sonos fan here, LOVE the product. Have been running mutiple devices and speakers with S1 for several years with few issues. I recently bought a 2nd gen Play:5 and 5 speakers and decided it was time to move to S2 knowing I’d need to re-setup S1 to retain control of my older devices.The upgrade went “text book” with no issues. All 4 compatible devices were found and I was excited to finally move forward to S2. However once upgraded I find that the Play:5 and 5 wont or only intermittently will stream audio service (Sonos Radio). Both speaker devices are seen in the app. Communication seems ok as the local controls on them respond in the app. The Connect: Amp seems to work reliably. I normally group these and tried ungrouping but mostly wont output any audio.The 2nd gen Play:5 was rock solid on the S1 app so I have to think the issue has to be within the S2 app. Because the devices are present in the app I don’t think the problem is connectivity-related. Hoping I can g

Hi there so I have a Sonos beam, connect amp gen 2 and two ceiling speakers. The issue I have is that the wiring for the speakers, connect amp and the WiFi router are down stairs in the utility room. The beam is up upstairs with the television.  How can I get the ceiling / amp speakers to work with the beam? Do I only need to connect the connect amp to the router? I have seen mixed comments about amp and beam needing to be connected to each other via Ethernet.is it possible to use a Ethernet Powerline adapter to make the beam think it’s connected?I do have cat 5 cabling running through the walls from the utility cupboard to where the beam is but this is already occupied as only one port in the living room.   failed to see any answers for the above so much appreciated any insights  

I have 4 speakers:Google Home Mini Sonos Beam SYMFONISK SYMFONISK 1 is set to default to Sonos as its default speaker in the google home app settings.3, 4, and 5 are grouped together in the Sonos app. Whatever I do, I am not able to make google play the music on the Sonos.I set up the Sonos as the default speaker but whenever I ask:“hey google play xxx music” it plays it on the google home mini not on the Sonos.  “hey google play xxx music in living room” it still plays in on the google home mini not on the Sonos. even if I ask this while I’m right next to the Beam, it will still play on the google home mini. “hey google move the music to living room speaker” it will say that this is not supported. “hey google play the news” it will stiil play on the google home mini.Why are these 5 actions impossible?

Hi guys. I have a Sonos one paired as stereo, and use them primarily as computer speakers connected via AirPlay. They function perfectly when used as smart speakers, but the airplay feature seems very shaky.When I come into the office in the morning it takes multiple attempts to get the Mac to find the speakers over AirPlay, usually resulting in the speakers not found pop up I have seen a lot on these pages. Its almost like after a period of inactivity they go into some kind of sleep mode that they cannot be forced awake from. After a few attempts, the speakers will pop up in the sound section of the menu bar and then they work fine...until they seemingly go to sleep again when the mac is inactive i.e lunchtime. Then the same process has to be repeated until I can get them working.All the while, the Sonos Controller can connect to Radio stations in the app absolutely fine, so the speakers are connected to the router with no issues. It seems to be the Airplay connectivity it struggles w

After a software upgrade with Sony tv, soundbar no longer recognizes either Xfinity or Sony remotes.  The only way to get the volume adjusted is the stand directly in front of the soundbar with remote, then the beam works.  Have had installers here and they were clueless and said only 1 year warranty on soundbar, so no luck there.  (and BTW - that one year warranty is disappointing)

I upgraded to S2 and now my volume increases dramatically when I switch from TV to streaming or a DVD. I’ve called Sonos tech support and got no resolution and they said I could not return to the S1 version which worked fine.

Encountering issues with certain podcasts that cut off suddenly and I cannot restart as I get "not coded correctly" error. Happened while using Stitcher... Got thru episode using Iheartradio, then, still using Iheartradio, following episode cut off. Can restart but not advance episode, same error, 2 different apps. Help?

Hi there.I am British and live in Spain.  Today I got an email in Spanish (a language I don’t speak particularly well) about Sonos Radio stations.  But because I’m in Spain and Sonos Stations are only offered in a handful of countries, I can’t access them. Meanwhile in the Sonos Radio section of the app, I see an ad banner for Sonos Radio HD which I can’t sign up for it’s not available outside the UK or US.  I’ve no particular objection to Sonos advertising new services to me, but it’s frustrating when they’re adverts in the wrong language (My profile is set to “Preferred Language: English”) and/or for services you won’t let me sign up for! Rod. 

Multicasting is on. Network is open for all traffic. Mac adress added and static IP set. Sub connects fine to wifi however the setup through iPhone fail during the last step. Unable to hardwire Sub. Please help.  

I recently bought a house and trying to get it figured out. The previous homeowners had a Sonos Amp connecting 3 sets of speakers in the house and worked with no issue. I bought the same amp but I can only get one pair to work regardless of wiring combo. Coming out of the ceiling, I have a set of 3 red wires, a set of 3 black wires, a set of 3 green, and finally a set of 3 white wires. When I go in the attic, all three sets of speakers are using black and red wiring so I am lost on how to troubleshoot the cabling and what it should look like. 

I recently purchased a One SL and a Port. I use CloudBeats as my main music app to play music hosted in the cloud via Airplay. For about a month it worked fine with no issues playing to either or both speakers, but starting about a week ago the CloudBeats app started crashing whenever I connect to the Port. It works fine with the One SL, but crashes every 2-5 minutes when I play to the Port. I’ve been in contact with the CloudBeats dev and he’s been trying to help, but doesn’t have a Port to test with. He said I should check the Ports firmware, which is up to date as far as I can tell. Has anyone else experienced this issue? 

I own 2play:1 and a sound bar. I would like to get a sub woofer. What is compatible and where can I get it?

I'm struggling to get to the bottom of the problem I'm currently experiencing with my Sonos. I'm constantly getting the message 'Unable to Connect to Sonos Product' and playback stops completely. I'll usually be able to restart playback again after a short time.I've got the system set up with a pair of Play 1, on an ethernet cable that is connected to the router via a TP Link adapter. I also have a Sonos One SL that is using the Sonos network created by the Play 1. No WiFi settings are saved anywhere.I get the error message on both my android mobile and windows app. I mostly use Amazon music, but if I get the error, it won't play anything from any source.Every now and then it will also stop playing a song part way through, and jump to the next on the playlist. There are no other devices being used in the house that should interfere: mobile and laptop are on the WiFi, and other devices that use the same ethernet adapter are off when Sonos is on.I'm not massively technically minded, so p

I've attempted a number of times to calibrate and it ends in error.  Anyone have suggestions on how this could be accomplished?