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Hello to all, today phone music library is not completely found. It was before. Additionally  the  Artist index is not in alphabetical order.Any clue? Kind regards, Arnaldo 

I bought a Port to play music from a Pro-Ject turntable to a couple of Sono One and a Subwoofer. The sound playing is so low you can barely hear it. what’s weird is there’s sound but it barely audible. Any suggestions?  tried switching cables. Resetting. And even did a couple of chants. Nothing seems to help. 

Why are there so many things that don’t work when using the YouTube Music connection within the Sonos app that work fine in the YouTube Music app itself? Every time I ask Sonos they say, “Google hasn’t provided the tools for us to implement that yet” and every time I ask Google they say, “You’ll need to ask Sonos about that”.  Even stuff that appears to work on the surface doesn’t work right. I’ve been noticing that when I go to “My Supermix” on YTM within the Sonos app that it keeps playing a lot of the same songs and the songs it does play are mostly from the same genre (jazz, country, rock, etc….depending on what I last listened to). I just figured this was YTM’s crappy algorithm but then I started listening to that same “My Supermix” directly from the YTM app and low and behold...it actual had a decent mix of genre’s and songs that I’ve liked mixed with new songs. What is going on Sonos????

I want to upgrade my multi-room generation 1 system but have different component needs now in my new home. Eg, I don’t need a 5 nor do I need a Connect:Amp. Can I use these to upgrade to different products?

I get this error message that tells me to unplug and plug back in to finish setup.  Happens on all 5 of my speakers

I’m currently unable to browse music via my ‘Favorite Tracks’ under Deezer within Sonos.  I also noticed that I’m unable to add tracks to queue from Deezer within Sonos.  I’ve tried this on both my phone and my wife's phone with the same results.  The issue appears to be unique to Deezer on Sonos. So far, I’ve reset the entire system and my router.  I’ve reset the app multiple times.  I’ve removed Deezer from Sonos and subsequently reauthorized it.  None of this has worked. Suggestions?

I have an Amp, Playbar and Play 5 in different rooms. I never updated to S2 as I didn’t want to use 2 different apps.  When I opened the Sonos App today, my amp is now gone. I can cast to it so I know it is still working, any thoughts as to why it disappeared from both my iphone app and desktop app?

Hi,I’m using a Sonos One and playing from my MacBook Pro (OS 11.2.1).When playing streamed music to my Sonos it keeps cutting out all the time. Has anyone experienced this and have they found a remedy?Thanks

Is there a suggestion for a 2.1 set up? I was thinking of bypassing the soundbar for a cleaner more typical set up - not a huge fan of the “soundbar look.” I imagine the best way would be two play 1s or Play 3s, sub and Amp?  Thank you! Mark 

I live in a pretty small loft. Like 300 sq. Basically a box. Currently I have a beam (attached to 55” tv) and 2 ‘stereo’ play 1s that are behind the couch. I have great sound in my place. But I want a little more….umf. I’m considering getting a sub. I just need help getting the ultimate setup to be really immersed in sound. I don’t have a lot of funds to drop. But was also looking at the arc, or another pair of play 1s for the front? Any suggestions?

Moved recently and now when pausing podcast through Sonos, it won’t allow me to resume but instead re-starts from beginning.  I assume this has something to do with my network, but can’t figure out the solution.  Any advice? 

Hi everyone, I’m new here.I have a pair of Ikea/Sonos SYMFONISK lamp speakers, which are generally great. BUT one of the main things I’d like to use them for is playing Audible audiobooks, but every time I try to play an Audible book via Sonos it plays for a while and then restarts the same track, or moves to the next chapter too early. This happens whether I play via the Sonos app on Mac or my Android phone, and also if I play in Chrome on my Mac and send the audio via Airplay. It doesn’t happen with Spotify or with other audio output from the Mac.Any advice? Anyone else found the same problem?many thanks

Over the last few days my 2 One speakers and 3 dissapear from the app and also spotify.  I can see they are connected via WIFI but drop on and off.  The house has 3 Rukus AP’s and coverage is excellent and this has just started happening. Ideas?

Does anyone know what is the google home voice command to change the volume on my Samsung tv that is utilizing sonos’ playbar via optics setup?   for example if I was listening to Spotify on my tv or watching Hulu/Netflix?  When I ask google to increase volume on living room tv not thing happens...I tried different combination like increase volume on Sonos...living room ...etc...but no success. 

Got a Pro-Ject T1 turntable and Port and trying to connect this set-up to my existing Sonos speakers. I have the Line-In selected and it’s playing through the speakers, but the volume is barely audible at max level.  Loudness is on, volume limit if off, line-out level is variable and the sound doesn’t get any louder than ~5%.  I’ve paired it with a Sonos One SL by itself to remove and surround sound issues from the threads and I’ve also paired it will ‘all’ speakers.  Not sure how to get the sound from the Sonos turntable to utilize my Sonos speakers.  Please help!  

Hi, I used to have a Vizio P65. It stood tall enough that the Arc sat neatly in front of it on the entertainment center. I just upgraded to a LG CX65, and it sits so low that the Arc blocks an inch or more of the bottom of the TV.I bought the wall mounting kit for the Arc, but all the instructions are for mounting below the TV and I did a bit of research and it looks like there could be problems with ATMOS mounting above the TV (I do have a vaulted ceiling if that makes a difference). I’d love some opinions on the efficacy of putting it above the TV. Thanks.

Hello everyone and thanks for reading.I had a Symfonisk bookshelf and always had problem using it under wifi because my router can’t handle very well traffic from one band to another (I have the 2.4Ghz and 5Ghz network separated and when I try to airplay from a device on 5Ghz network it won't work, but works better when the device is on the 2.4Ghz as the speaker). I managed to fix it by wiring the speaker to the router with the ethernet cable and everything works flawlessly. Now I’ve bought another Symfonisk speaker to be used in the kid’s room, and I want to add it to the SonosNet created by the first Symfonisk unit. I can see that the first speaker is on that network because in the About my system is reported as wm0.The problem is that when I try to add the second speaker it prompt me to add the wifi credential, and after the process is complete the speaker use that network instead of the SonosNet (in the about section is reported as wm1). I’ve tried several times, I’ve waited all ni

Hi there,I have a stereo pair of Play:5’s in the living room and one is making a strange tonal sound every so often.There isn’t an Alexa style device connected and it’s driving me mad.Any thoughts on how to fix it?

Hey allI’ve read a lot of posts on users having trouble connecting the Beam to Samsung televisions, but can’t seem to find a definitive answer on whether my TV will experience these issues.Does anyone use the Beam with a Samsung UE50RU7400U, and if so, do you have issues with it?I’m really keen to add the Beam to my setup but don’t want to run the risk of buying it and it not workingThank you in advance for any help you have provide :-)Rex 

Cannot get lip synch with new Samsung 2020 TV via HDMI arc, was fine with Samsung 2015 model.Have tried rebooting all devices, removing speach delay on tv but sound still seems to be behind video. I see many others reporting the same issue. 

Hi !I have 2 play:1 speakers. I would like to get a vinyl turntable and use those 2 speakers with it. How can I do so?Also I would like to buy a home cinema speaker for small TV like the Beam. Can it be used also with the turntable?

BBC say “contact your supplier”. Can’t see anything about this on BBC or Sonos websites. Anyone know what’s happening?

I'm at my wits end here. For some reason my Sonos controller can no longer find my NAS, where all my music is stored. Going through the process of opening 'music library settings’, click on 'add’ with opens up a window with 3 options, the 3rd being one called 'networked device (ex NAS drive)’ Once I click this option another window opens to type the path to the networked shared. Listed here are a couple of examples such as ; \\myNetworkedStorage\Shared\Music.As I can't figure out what the exact path is I click on the 'browse’ button. This opens a window to 'browse for folders’ I then click on 'Network’ which has a drop down with my NAS but when I click this it opens a window ’Window cannot access \\NAS21A3A6’ with an error code 0x80070035 and a  'diagnose’ button which, when clicked,  comes up ‘couldn't identify the problem’. I feel I need to find what that 'music’ path is I need to type in to direct Sonos to.

I have a Sonos Beam in my bedroom and for some reason it won't show on my Android device (despite signing out and rebooting the app) however on my IOS device i can see the beam and set it playing. It still isn't visible whilst playing on my android controller.

Hello,I use the Sonos app 12.2.7 on iOS, mainly in conjunction with Apple Music.To play a specific song or album, I use the 'search' icon at the bottom of the screen. It works well enough to find anything available on Apple Music.However, when I want to set an alarm to a specific song or album, the 'search' function is no longer available - I must select a song or an album that has already been added to 'my music' on Apple Music. As a result, the procedure is long and inconvenient. First, I go to the Apple Music app and add the song or album to 'my music'. Only then, I return to the Sonos app and set the alarm. Often, when the newly added song or album is not recognized immediately my Sonos, I must close the app and wait for a bit before trying again.Is there a simpler, more direct way that I am missing ? I would like to be able to search all of Apple Music when setting up an alarm, just as I can when I am looking for something to play on the spot.Thank you in advance for your replies