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Hi there. Im having lots of trouble with speakers dropping off my windows based S2 software, as well as lots of “Unable to connect” errors with Spotify. My diag code 1139617590. Any help to identify where the problem might be would be great

Newbie here..About to purchase a sub Gen 3 and wonder this placement for vertical position.  This place I propose is just near to corner of wall and furniture. Based on this dimension, after placement for this new sub, I’m expecting both side gaps will be about 70mm.   it is sufficient for a better bass reproduction or what is min limitation should I consider.   

Sonos regularly beeps as if I’d asked it something and replies “I don’t understand your question” - it’s in an entirely different room and no-one is anywhere near it …. thoughts?

Hey guys, I have the Sonos arc, 2 gen 3 subs, and a pair of one sl’s… my question is I have the one sl mounted on the wall with the power cable ran through the wall, I would like to upgrade to the Sonos 5s for more surround sound… are the power cables from the one sl interchangeable with the Sonos 5s??? This way it could be just a simple swap… thanks everyone 

I’ve recently bought a Sonos Roam speaker, when I try to link it to my Sonos speakers, I keep being told I need to update the app, and when I try over and over again, I’m told it’s not working. I’ve traced this to the fact I still use a Sonos bridge for my original Sonos 5 speaker which I still use via the Sonos 1 app. My other speakers are used via the Sonos 2 app and this is the app I am trying to link the Sonos Roam to but it still comes back saying update the app and then says it can’t update because of the Bridge ( which I obviously don’t use on the Sonos 2 app). I feel like I’m going round in circles. Can anyone help me please as I have a brand new speaker now which I can’t use!

I just purchased a Sonos Five to replace 2 sonos Ones in my living room. Since it’s an open space connected to the kitchen and dining room, I tought a Five would be more suited to better fill the room. Also, I didn’t have a good stereo placement for the Ones (they are now in my office). However and to my surprise, it seems that the Five sound is way less powerfull than my pair of Ones and is even less powefull than my Beam. As an example, when I play music on both the Five and the Beam (which are in the same room), the Beam sounds way louder, richer and seems to overtake the Five for audio quality. I have to turn up the Five volume at least twice as loud if I want to hear it over the Beam. Also, the bass seems almost non-existent. I cheked the settings and there is no volume limit. Is there an issue with my Sonos Five/something I’m doing wrong, or is the Five just not as powerfull as I expected? Thank you for your help!

I own a sonos beam and gen 3 sub. I also have a turntable and receiver hooked up to listen to albums with headphones. I want to play albums to speakers, too. I see two options: A sonos port to play on my existing sonos speakers, or add a Play5. If I added a play 5, can I pair my sub with both my beam and a play 5? Is the Play5 stereo? Which is the better option: the port or the Play5. The difference in cost seems négligeable and another speaker seems like clutter when I have a great speaker system already.

This is honestly occurring to me so often that I’m kind of put off by the sonos “all things wireless” system.I have two Sonos Surrounds and 1 Sonos Beam, all wireless.Every so often the system loses the surrounds and they either show in the app as +?+? as surrounds and no sound playing or are showing as if everything is good but no sound playing.Today they just refuse to connect no matter how many times I reset the system. Things I tried:Rebooted the Beam and both surrounds Reboot the router Turned off the router, turned off all sonos, turned on the router, waited 5 minutes, turned on the sonos products. Removed the surrounds from the app, factory reset the surrounds, reconnected them to the network. I moved the 2.4Ghz Channel from 6 to 11.Now the surrounds don’t even show up in the app. Also during the setup, it was taking a long time and it was saying at the end that they are connected but they might not show up in the app and I need to restart the surrounds. I DID, MANY TIMES.I subm

Hi,Any advice would be appreciated.  I am currently having an extension which will have 3 separate areas but all open plan. A Family/dining room, Kitchen & then seating area. About 40 square meters in total.  My plan was to have 1 speaker in the family room, 2 in the kitchen as very high ceiling and 1 in the seating area all hooked up to one amp. Would I be able to create 3 separate zones so I can turn off speakers? For example I was hoping to be able to turn off the family room if the kids are in bed and we’re in the kitchen and seating area.Thanks in advance,Sid  

Can I use a beam (connected to a TV), with an Amp powering surrounds and a third party sub off the amp?

I have Media source: Apple TV (3rd Gen) Video Player: Optomo UHD52ALV Projector connected through HDMI from Apple TVAudio: Sonos Playbar (set up as surround sound with sub + 2 Sonos One) and Connected through Optical cable from Apple TV  When I play Netflix on Apple TV and choose audio English [Original] (5.1) or Amazon Prime to choose a movie with “Dolby Digital Plus” The Sonos app shows the Audio IN as “Stereo PCM 2.0” in both cases.Checked Sonos App for System Update and shows “Your Sonos system is up to date”.Bought this audio splitter https://www.amazon.ca/gp/product/B07JDGBBXF/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1 and cant get the 5.1.Is this even possible? 

Hello. I’m an extreme end user and cannot find my specific answer here. Thanks for your help! I just got a Sonos Boost in hopes to solve my issue of dropping speakers. While listening to music using a couple of my Sonos devices, atleast one speaker drops out and returns every time. It happens over and over again. I have an Orbi with 2 satellites and each Sonos device would go to whichever satellite it liked even when it wasn’t the best connection. So the Boost was hopefully fixing that.I connected the Boost to my Orbi router (main device) and after a few minutes, all Sonos devices automatically connected to the Orbi router (main device) and not a satellite. All showed as a wired connection to the main unit which I assume is because they are going through the Boost which is in fact wired. Unfortunately, after 30 minutes or so, the speakers started to drop out again. I thought maybe I had the Boost too far away. It is upstairs where my router comes into the house. All Sonos devices are d

I am installing a new home and will have the sonos amps in recessed low voltage boxes behind the TVs. In one particular box there will be a samsung one connect box, apple TV, and sonos amp. Is there any threat of the sonos amp overheating? The amp gets fairly warm in a rack, just concerned about it being with other items that get warm, especially in an enclosed space with no air movement.

Can 4 sonos one’s be used in a surround setup with an Arc soundbar?

Battery life is below expectation.  I have a JBL Charge that I bought for $99 six years ago which outlast the Roam hands down.  Very disappointed in the Roam product.

Hi there,For months I have been trying unsuccessfully to stop our Sonos Five from renaming itself. It keeps reverting to an old naming convention. We have a Google Nest Hub Max as well. I have tried troubleshooting many times with both Sonos and Google Support which has included factory resetting both the Google Hub and Sonos Five speaker and uninstalling/reinstalling the Google Home and Sonos apps but the problem recurs, usually the following day. Any ideas what might be causing this or how to resolve?Thanks!

2 Move speakers will connect via WiFi to an iPhone but cannot raise volume very much.  I turn it up but it turns itself down.  This just started happening.  Recharged them overnight but problem continues. 

Need help have a sonos roam and a first generation sub. The S2 application picks up both speakers but I can't make them part of the same room. Be great to have the roam and sub working together any advice welcomed.

Hello.  I've recently purchased a new Sonos Arc, TV and DVD players.   The TV is an LG OLED65CX5LB 65" 4K Ultra HD Smart OLED TV and the DVD player is a Sony UBPX500B 4K Bluray Player.  I understand both are able to play Dolby Atmos.  I'm using Sky Q for my main TV system and have set it to Ultra HD and Dolby Digital Plus.I have set up the Arc to the TV using the correct HDMI ARC port and the DVD player and Sky Q to the TV using other HDMI ports.  I've tired to watch a Sky Q Ultra HD film (it says Dolby Atmos available in the Sky Cinema section) and Ive also watched an Ultra HD DVD (with Dolby Atmos) on the DVD player.  Neither are showing Dolby Atmos on the Sonos App and it says its receiving Stereo PCM when I check it.  What am I doing wrong?  Thanks.

I ordered an Amp to replace a ZP80 device and received the Upgrade credit when doing so.When I received the Amp, I realised that I should have acquired a Port device so I returned the Amp to Sonos. I would now like to order a Port device.My question is how do I get the Upgrade credit reapplied to the replacementPort device?Thanks for your help.regardsDon 

I'm experiencing audio skips (2-5 second drop-outs) using line in through my Five. It seems to be worse when multiple rooms are playing. I've read through quite a bit of threads here and have some ideas of what the issue could be. I can post a diagnostic later, but I won't be able to do that until tomorrow. Until then, I'd just like to get an idea of what the most likely culprits are given my situation.My setup:Room 1: 1x Five (downstairs)Room 2: 2x Ones in stereo with Sub linked (downstairs)Room 3: 1x One (upstairs)Room 4: 1x One (upstairs)Router is a reliable $250 Nighthawk and I have reliable gigabit internet. House is 3000 sq ft, but my Sonos products are in pretty good range of the router. The Sonos devices are all currently using my router's wireless network. My router is upstairs. The two downstairs rooms seem to be more reliable (I still get the problem though, but less frequently), but the reliability gets even worse when I start playing the upstairs and downstairs rooms toget

I had removed the service previously but after the 12.2 update I cannot remove it. In the iOS app, no way to remove my account, only an option to reauthorize it.   The desktop app allows one to remove services, including Sonos Radio, but as soon as I remove Sonos Radio, I get prompted asking if I am sure I want to remove it, it OK, and its removed for 1 second, and then comes right back. I don’t want Sonos Radio (never wanted it TBH) but it came in an update with no way to remove unless you enabled it first, and now it seems you can no longer remove it either!  I already sub to a commercial free music service, I have no need for 2nd.  The extra icon is annoying and confusing to users.

Hi guys,sorry if this question has been asked before but I am wanting to playing my vinyl through my existing set up (multiple One’s, Move and a Beam) but I have a DJ setup i.e. I’m using a mixer. I understand that there is a delay so the port/amp is not great for DJing but is there a way of when I’m playing to use my powered speakers (not necessarily linked to the other speakers) and then when I want to just play a record to send it to the multi rooms? Would the port be my best option? As I have powered speakers.thanks in advance for your help and hope this makes sense!! 

Hi there, first time poster. I tried to find this question on the forum but couldn't find an answer. I have a Sonos One in my bedroom, I'd like my audio to play in the bathroom too with the Sonos Move being the safest speaker to leave in the bathroom. Is this possible? Can I broadcast my audio to both my Sonos One in the bedroom and Sonos Move in the bathroom? Thank you in advance!  

My Sonos Move stops playing after each chapter of my Audible books. Any suggestions?